Report a street light problem

Report a street light problem

Don’t be left in the dark. When a streetlight goes out, report it on our interactive map. It’s easy, and it’s the fastest way to brighten your block.

  • Report burnt out / flickering lights

    Use the street light outage map to report:

    • Burned out street lights,

    • Flickering street lights, and/or

    • Street lights that remain on during daylight hours.

    Report on outage map

  • Report damaged lights

    Use the 311 online service request to report:

    • Physically damaged bulbs

    • Damaged street light pole, base or bulb covers,

    • Any other physical damage

    Report damage to 311

Why Reporting Matters

With nearly 90,000 streetlights across Calgary, your reports help our dedicated crews and contractors respond as quickly as possible.

  • Fast repairs: Reporting on the map is the fastest way to get our teams on site. We aim to fix streetlights within 30 days - and most are repaired even sooner. Greener Calgary: Your reports help us save energy and reduce unnecessary 311 calls.
  • Community care: Every report helps brighten your block 

Track Your Report with myID

Sign in with your myID account to:

  • Track your reported outages
  • Get real-time updates
  • See when your streetlight has been fixed

If you report anonymously, you can still check the streetlight outage map for status updates.

Sign in with myID

How to report a street light outage

Step by step instruction guide on how to report street light outages using the online map.

Frequently asked questions about street light repairs

How do I report a street light outage?

Reporting has never been easier, or faster! Enter the address or find the light on the outage map. Click the light and select the issue: out, flickering, or on during daylight. If you’re unsure of the exact streetlight, you can indicate this in the street light location selection on the map. 

How long does it take for a street light outage to be repaired?

We aim to fix reported streetlight outages within 30 days. During winter months, we get more reports because of longer nights, and weather can slow things down. If civil work is needed - like digging or wiring - the repair may take longer. Our crews and partners work hard to get lights back on as soon as possible.

How do I know if my report has been seen?

Once a streetlight is fixed, the icon on the map changes from red (reported) to green (repaired). Click the icon for more details, including any repair complications.

Can I get updates on my streetlight outage report?

You sure can! When reporting, simply log in to the Streetlight Outage Map with your myID account. Linking your reports using your myID account will allow you to search outages you have reported and receive repair status updates. If you reported your outage anonymously, the most up-to-date information is available on the street light outage map. Due to the volume of street light reports that we receive, we’re unable to provide information on a case-by-case basis.

Why is the light I reported taking so long to get fixed?

Some streetlight repairs take longer if the problem is underground. Complex issues may need a new design and major work like digging or rewiring. These repairs take more time to plan and complete. 

What if the streetlight I reported is still out after 30 days?

If a streetlight has been out for more than 30 days, you can escalate the issue directly on the map or by contacting 311.

Can I report a downed pole or physical damage on the outage map?

Not yet. Please submit a 311 online service request to report physical damage.

How do I request a new streetlight installation?

Requests for new streetlight installations, brightness adjustments, or other general inquiries must be submitted through 311. Please use the 311 Online Service Request and select "Streetlight - General Inquiry" to submit your request.

What should I do if the outage map isn’t working for me?

If you're experiencing issues with the map, try refreshing the page or using a different browser or device. If the issue continues, please call 311.

Who maintains the streetlights in Calgary?

The City of Calgary maintains most streetlights along city roads. Some lights on provincial highways or private roads within the city limits are handled by external partners.

 

Have a general inquiry?

Submit a 311 Online Service Request and select "Streetlight - General Inquiry" including special streetlight installation requests.

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