Information | Scheduled system upgrade - May long weekend

Due to a scheduled system upgrade, some applications and documents on may not be available from 5 p.m. Friday, May 17 until 8 a.m. Tuesday, May 21. We apologize for any inconvenience.

Renewing an existing cat or dog licence

We are changing our business practices daily in an effort to keep our staff and citizens safe and to be sensitive to the current situation citizens are going through.

If you are experiencing challenges during this time and are unable to pay for your pet licence, please contact 311 and let us know.

Renewing an existing cat or dog licence online

You can renew your existing animal licence online.

Payment is accepted using Visa, MasterCard or American Express, as well as Interac. You can also sign up for automatic renewals and email reminders.

Renewing an existing cat or dog licence in person

You may purchase a new cat or dog licence in person at:

Payment can be made with cheque, cash or debit card.

Renewing an existing cat or dog licence by mail

People can renew their licence via mail. Please send in your renewal notice along with the cheque for payment to:

Animal Services
License Renewal
2201 Portland Street S.E.
Calgary, AB
T2G 4M7


Renewing an existing cat or dog licence by phone

To renew an existing licence by phone call 311 (from within Calgary), or 403-268 -CITY (2489) (from outside of Calgary). Payment is accepted using VISA, MasterCard or American Express credit cards.

Renewing an existing cat or dog licence at a bank

To renew an existing cat or dog licence at a bank, please provide a bank teller or an automatic bank machine with your payment and your Animal Licence Invoice. Not all financial institutions are accepting payment for the renewal of an existing cat or dog licence.

Note: Keep the top stamped portion of the renewal notice. This is proof of payment until you receive your Animal Licence Certificate.

Fines for making false declarations on your licence form

Under the Responsible Pet Ownership Bylaw, citizens do not need to provide a copy of spay/neuter certificate to qualify for a reduced licence fee. However if you make a false declaration regarding the licensing of an animal you could face a $500 fine.​​​​​​​​​​