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FIMS Frequently Asked Questions


Important Funding Information Management System contacts and information about organizations, users and managing files.

Important contacts

If you forgot your business ID number, need to get one, or have questions about the process:
  • ​Go online at bis.coc.ca
  • Visit in person at the Planning Services Centre located on the third floor of the Calgary Municipal Building at 800 Macleod Trail S.E.
  • Call Business License & Registration 403-268-5311
If you forgot your primary email address, need to register it, or have questions about this process:
  • ​Go online at bis.calgary.ca
  • Register online at Calgary.ca/businessemail
  • Call Business License & Registration 403-268-5311
​​If you need to set up your myID business account, are having technical issues, or have questions about this process:
  • ​Call 311 or visit myid.calgary.ca using your existing business ID number and your registered email address. Once you have registered, an activation code and link will be emailed to the registered business primary email address.
​​If you have questions about FIMS:

Organizations

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FIMS Organizations

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​Your organization will access FIMS through a myID business account. A myID business account is a single sign-on approach used by businesses and organizations to access City services online.

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​To create a myID business account, your organization will need to have a business ID number (BID) and a primary email address registered with The City. If you have both, visit myid.calgary.ca.

Once you have registered, an activation code and link will be emailed to the registered business primary email address.

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​You can register in any of the following ways:

  • Online at bis.calgary.ca.
  • In person at the Planning Services Centre located on the third floor of the Calgary Municipal Building at 800 Macleod Trail S.E.
  • By calling 403-268-5311 to register over the phone.

When you register, you will also be asked to provide a primary email address. This email address should belong to an authority in the organization that can accept and/or reject business related requests. You will need this primary email address – along with your Business ID number – to create your myID business account.

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To register your organization’s primary email address you can either:

The primary email address should belong to an authority in the organization who can accept and/or reject business-related requests.

Note: It can take up to two days for a primary email address to be updated in the system.
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​The Business Administrator or Primary and/or Primary Delegate contact may change the organization name, address, phone and fax numbers or email in FIMS in the profile tab. Note that the legal registered name of the organization must be used in FIMS.

When the organization name address, phone numbers or email is changed in FIMS it will not update myID, however this will not limit the users function in FIMS. To change the organization name in myID, you must contact myID at calgary.ca/myid.

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​The organization needs to log in FIMS and ensure correct contact(s) are assigned to the organization roles of Primary, Primary Delegate(s), Accounting and Board. The contact assigned to the primary organization role will receive correspondence and emails.

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​The Business Administrator or a Primary contact needs to log in FIMS and update the Organization Profile. The updated certificate of incorporation should also be uploaded in FIMS Documents.


Users

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FIMS users

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Adding staff to your organization’s profile in FIMS allows them to be listed as a contact; however, each person will need their own myID username and password to access the FIMS system. Please complete the following steps:
 
  1. As an organization myID/FIMS business administrator,  go to myid.calgary.ca
  2. Login to your organization’s myID Business Account
  3. Select Manage Business User
  4. Create a Business User and complete the details for each person. The email address used in myID account should be the same as the email used to set up the contact in FIMS.
  5. Once created, an email will be sent to the new user with their user name and a temporary password.
  6. The new user will need to access myID to change their password and manage their profile.
  7. Once they’ve completed their profile in myID, they can access fims.calgary.ca using their new username and password.
  8. On the top right hand side of the FIMS contact an icon “myID” will appear.

Note: In FIMS, only the business administrator or primary contact can determine the level of access for each user. Make sure all users have the right type of access(Full, Read only, None) to ensure each user has the appropriate access to your organization’s applications and information.

 
 
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​Your personal myID account can only be used to access personal services, like recreation, not services for organizations such as FIMS. If the organization you are with does not have a myID account, you’ll need to create a myID business account by visiting myid.calgary.ca using your business ID number and registered email address. Once you have registered, an activation code and link will be emailed to the registered business primary email address. If the organization you are with does have a myID account, contact the myID Business Administrator within the organization to open an account for yourself.

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To change your prefix (Ms. To Mrs.), log in FIMS, go to my profile and selected a suggested prefix from the drop-down list or enter in your prefix.

To change your name and email, log in FIMS, go to myID and update your profile. It may take up to two hours for the update to be reflected in your profile.

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​Renaming the log in userid is not available at this time.

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A Business Administrator user can log in myID and FIMS and delete any user. If the user is associated with any data in FIMS, the user cannot be deleted.

Business Administrators can also close their own account via Account Settings/Close My Business Administrator account in myID.

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MyID and FIMS are linked via the email address used when setting up users in FIMS and myID at the same time.

If the Business Administrator adds the user as a contact in FIMS and then adds the user in myID, when the user logs into myID or FIMS, they will have the access as assigned by the Business Administrator. Note: the same user email address must be used when adding the user to FIMS and myID at the same time.

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​To become a Business Administrator, the user would log into FIMS and go to myID, and use the Promote link in Account Settings. An activation code will then be sent to the registered business primary contact email of the organization. The registered business primary contact should then forward the code to the user if the request is legitimate.

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​Yes, an organization may have multiple Business Administrators. The user would become a Business Administrator in myID which will automatically change the user a Business Administrator in FIMS.

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​When you go to log into FIMS, select Forgot your Username or Forgot your password and follow the directions. If these steps do not assist in resetting your password, contact 311 to request additional support.

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​For a Business Administrator to become a Business User, the Business Administrator would log into FIMS and go to myID, and use the Demote link in Account Settings.

It may take up to two hours for the update to be reflected in your profile.


Managing Files

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FIMS managing files

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​The documents are not in FIMS and will need to be uploaded by the organization once prompted by The City.

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Any user with full access may upload documents in FIMS. Select Documents from the side menu. Users with read access is able to open and view all documents.


General

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FIMS general

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​The application would be submitted by the organization that will be responsible for receiving payment, year end and audit reporting requirements.