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Building and planning live chat

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We’re here to help guide you through LiveChat.

Operating Hours

Monday to Friday: 8 a.m. to 4:15 p.m.

After hours: BuilderBot is currently being tested.

Using live chat

  • In order for us to assist you better, try typing only keywords when you are chatting with BuilderBot.
  • LiveChat is not for payment or application processing, although we can help direct you where to apply.
  • LiveChat tends to work better using Chrome instead of Internet Explorer
  • Please be advised that we encourage respectful conversations. We will not tolerate rude, offensive and disrespectful discussion, and will disconnect from the chat.
  • Before you click the ‘Start the Chat’ button, review our Disclaimer, Alberta’s Freedom of Information and Protection of Privacy Act (FOIP) statement, as well as LiveChat Inc.’s Privacy Policy, below.

Disclaimer: This information has no legal status and cannot be used as an official interpretation of the various bylaws, codes and regulations currently in effect. The City of Calgary accepts no responsibility to persons relying solely on this information. Web pages are updated periodically.

Freedom of Information and Protection of Privacy (FOIP) Act: We collect the minimum amount of information necessary to provide effective service through LiveChat. Any personal information which you choose to provide is collected under the authority of Section 33 (c) of the FOIP Act. Your contact information, if given, is not used for any other purpose, unless it is determined that an application or complaint should be initiated or to set up an inspection as a result of your inquiry. You may direct questions about the collection, use or disclosure of your personal information by the City of Calgary in relation to this program by contacting the FOIP Program Administrator for Planning and Development at (403) 268-5311,  via email at planningchat@calgary.ca or through mail at PO Box 2100, Station M (#8108) Calgary, AB T2P 2M5. For information regarding LiveChat Inc.’s privacy policy and contact information, and if you have questions or concerns, please visit livechatinc.com/privacy-policy.​​​​

Please note: In order to assist you sooner, we have the ability to view your message as you are typing it in the LiveChat Service prior to it being sent to us for review. However, if you do not send the message, it will not be archived. By clicking the "Start the chat" button you are agreeing to the terms and conditions.​


 
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