​The City of Calgary contact information and hours of operation

Please note: If your request requires immediate attention such as water main break, sewage backup or similar city service, please call 311 directly rather than submitting an electronic request for service.

If your subject matter is a PUBLIC SAFETY EMERGENCY, please call 9-1-1.

Looking for a specific employee or business group? Currently, The City of Calgary does not publish its phone directory on calgary.ca. Please contact 311 for assistance.​

The City of Calgary general contact information

Telephone

General:
311
403-268-CITY (2489) if calling from outside Calgary

TTY:
403-268-4TTY (4889)
(Deaf and hard of hearing only)

Address

Mailing address:
P.O. Box 2100, Stn. M
Calgary, Alberta, Canada T2P 2M5

City Hall and Municipal Complex street address:
800 Macleod Trail S.E.

Hours

Office hours of operation:
(City Hall - Municipal Complex)
Monday to Friday, 8 a.m. to 4 p.m.

Municipal Complex public access hours:
Monday to Friday, 6 a.m. to 6 p.m.

Fax

403-538-6111

City Hall and Municipal Complex hours of operation

Access to the Municipal Complex (800 Macleod Trail S.E.) for the public is 6 a.m. to 6 p.m., Monday through Friday.

All office operations are open from 8 a.m. to 4 p.m.

The Municipal Complex is closed to general public use after 6 p.m. weekdays, and on all weekends and holidays.

Please note that this facility is governed by Municipal Bylaw 38M2012 and the Trespass to Premises Act.

Request a service online or provide feedback

  • From reporting a pothole, reporting a damaged city tree, to enquiring about taxes, 311 Calgary makes it easy to request City services anytime. Just call “311” on your phone, download the 311 mobile app, or use the 311 Web Portal on your browser. Visit calgary.ca/311 to find out more
  • To provide feedback specific to our website, please complete and submit the Calgary.ca Feedback and Issue Report form.

Career information

Resume submissions will not be accepted through this fax number, email address or form. For career information, visit our careers pages​.

Stay connected

Stay up to date by subscribing to City of Calgary NewsRoom feeds, signing up for the monthly Living in Calgary newsletter and following The City on social media.

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