Share this page Print

Shared electric scooter pilot

90

Transportation Bylaw Changes

BYLAW UPDATE

Information

​The new safe passing distance bylaw goes into effect September 1, 2019 as well as changes to transportation modes allowed on the downtown cycle tracks.

http://www.calgary.ca/Transportation/TP/Pages/Cycling/Cycling-Education-and-Safety/Transportation-bylaw-changes.aspx, See all the bylaw changes

True

2019-10-04 23:55:00

True

True

Project update - May, 2020

With warmer weather here, and more people spending time outside, shared electric scooters provide an additional transportation choice while adhering to social distancing requirements. Working with Alberta Health Services, The City will have a limited fleet of shared electric scooters (150 per operator) to return to Calgary on Friday May 22, 2020. Each company is permitted to operate up to 150 scooters for a period of one month (May 22 to June 22, 2020). The impact of this trial size fleet will be monitored closely. Companies will be permitted to increase fleet sizes after this one month period, provided there is compliance with public safety guidelines during COVID-19, and with the continued consultation of Alberta Health Services.

Large cities in Canada including Vancouver, Toronto and Montreal have been operating bikeshare systems throughout the COVID-19 pandemic. These bikeshare systems have been very popular, provided a safe transportation option, and have not been connected to COVID-19 transmission cases. Calgary's shared electric scooters operate in a similar fashion to bikeshare and have similar risks.

As of May 21, 2020 both Bird and Lime, the scooter operators active in Calgary, have shared scooters now operating in more than 50 cities across Europe, Australia, New Zealand and the United States. Shared scooters have not been connected to transmission cases in these jurisdictions.

Using e-Scooters

It's important to note that the shared e-scooters are NOT cleaned after every use, when riding a shared scooter, each rider needs to follow the following safety guidelines outline by Alberta Health Services:

  • Please wash your hands with soap and water for at least 20 seconds before and after using a shared-e-scooter. Use hand sanitizer when soap and water is not available.
  • Wipe down the shared scooter with a pre-moistened disinfectant wipe before and after use of a shared e-scooter. Please bring your own wipes.
  • Avoid touching your face when using a shared e-scooter.
  • Physical distancing must be maintained when riding. When riding alone or with other people you are still required to maintain at least 2 meters (the length of a bicycle) between yourself and anyone else. Only one rider at a time is permitted (no 'doubling')
  • While riding a scooter, be safe, slow down, and leave space when passing other people; always give each other 2 meters of space.

Scooter operator companies (Lime and Bird) are required to follow the public health guidelines outlined by Alberta Health Services during COVID-19 to ensure public safety which includes increasing the frequency that the scooters are cleaned and provide in-app messaging that will outline best safety practices for riding during COVID-19.

New changes coming to the pilot in the coming weeks:

In the coming weeks, we will also be testing new ways to mitigate public safety concerns while expanding access to safe, reliable and equitable mobility options for all Calgarians. These changes were outlined in the mid-pilot report provided to Council in January, 2020, and seek to address some of the most common public concerns. New changes coming soon to the pilot include:

  1. Share & Go Parking Zones which are painted areas intended to be used as a go-to place to find an e-scooter or to end your ride. Located in the downtown core and neighbouring communities, these zones will be painted on the sidewalk or in select repurposed Car2Go parking stalls. These zones can accommodate multiple scooters and will be painted in areas where there is high e-scooter use to encourage more considerate parking behavior. The zones will be installed in June and are paid for by the e-scooter companies.
     
    Share & Go Parking Zone help ensure your shared e-scooter is not inhibiting other people using the sidewalk. If no Share & Go Parking Zone is available, e-scooters can always be parked upright in the "furniture zone": the part of the sidewalk in line with bike racks, trees or trash bins as shown in this video.
     
     
    Image of Share & Go Parking Zone - Click to enlarge image
  2.  
  3. Slow Speed Zones for e-scooter riders in areas where there is a higher concentration of sidewalk users. Speeds of the shared e-scooters will be automatically reduced to a maximum of 15 km/h, (down from a max. of 20 km/h). These low speed zones will be located on 4 Street S.W. in Mission, 9 Avenue S.E. in Inglewood, and along 10 Street N.W. and Kensington Road in Kensington. Riders are asked to park outside these busy pedestrian areas and walk the rest of the way to their destination.
     
    How does it work? Upon entering a slow speed zone, shared e-scooters will automatically decelerate to a maximum of 15 km/h. After exiting a slow speed zone, riders will be permitted to gradually accelerate to a maximum of 20 km/h.
     
    Shared e-scooter riders can avoid slower speed zones on sidewalks by using the many bike lanes, cycle tracks and pathway networks to get to their destination.
  4.  
  5. New Fines to address safety concerns and deter inconsiderate shared e-scooter rider behavior. New fines include:
    • A $400 fine for operating a shared e-scooter in a reckless manner.
    • A $400 fine for colliding with another user of the sidewalk or street.
    • A $75 fine for carrying a passenger on a shared e-scooter. When out enjoying your ride, remember that only one rider per shared e-scooter is permitted - doubling is not allowed.
     
    All fines related to e-scooters can be found in The City of Calgary Traffic Bylaw 26M96. It's important to remember getting around Calgary safely is a shared responsibility so before you hop out for a ride, make sure you become familiar with how best to scoot safely on Calgary's bicycle lanes, sidewalks and pathways. Review the tips below for staying safe while operating a shared e-scooter.

About the pilot

On July 16, 2018, a Notice of Motion was unanimously approved by Council to implement a two-year Dockless Bike Share Pilot by September 2018 with the direction to incorporate additional shared transportation options, as they become available.

The Shared Electric Scooters Pilot provides more shared mobility choices that focus on sustainability, health and the environment. Shared e-scooters are a fun and convenient way to travel short distances and promote an active and healthy lifestyle.

In addition to piloting dockless bike sha​re services, The City of Calgary is interested in testing the viability of shared e-scooters through a 16-month pilot program.

For the pilot, The City will allow third-party operators with a set number of shared e-scooters, to access city sidewalks, exclusive bicycle lanes and parks and pathways through a permit to operate within The City of Calgary.

While The City will provide the framework, the pilot will be fully funded and operated by the companies participating in the pilot (permitted operators).

Did you know?

The shared electric scooter pilot ties into The City of Calgary's Action Plan - A city that moves, A prosperous city, A healthy and green city as well as The City of Calgary's Cycling Strategy and helps achieve The City's mobility goals.

Shared e-scooter and bike sharing trips can reduce short-trip car use, which in turn reduces emissions, traffic congestion and parking demands.

Click to enlarge image

Benefits of shared scooter programs

Data from other North America cities have demonstrated a wide range of benefits of shared e-scooter programs including:

  • Filling in the gap for the vital first/last kilometer by encouraging people to walk, cycle and take public transit more often.
  • Saving time on short trips.
  • Providing access to various transportation options for all demographics.
  • Improving people's physical health by providing transportation options that encourage citizens to be more physically active.

Tips for staying safe while operating a shared e-scooter

Rider safety

Click to enlarge image

  • Pedestrians First - Always yield to people walking on sidewalks.
  • Be considerate - Use your bell to alert others when passing on the sidewalk, pathway or in an exclusive bicycle lane.
  • Ride Safely - Shared e-scooters are available to riders aged 18+ helmets are encouraged but not required. Maximum speed limit is 20 km / hr. Only one rider per e-scooter is allowed.
  • Park Responsibly - Park in a secure, upright position in designated areas, such as furniture zones of sidewalks, public bike racks and other marked parking zones. On sidewalks without furniture zones, give at least 2 meters of clearance for accessibility. Coming in June, new Park & Go zones will be designated for shared e-scooter parking.
  • Right and Report - If you see a shared e-scooter toppled over or parked improperly, help out by righting the shared e-scooter or reporting the issue to the permitted operator. Contact info for each company is provided on each shared e-scooter.

Frequently Asked Questions

Edit accordion

Variables

Row Count: 15
ListCat: Electric scooter FAQ
ID: 4926

​​

The shared e-scooter is NOT cleaned after every use, when riding a shared scooter, each rider needs to follow the following safety guidelines outline by Alberta Health Services:

  • Please wash your hands with soap and water for at least 20 seconds before and after using a shared-e-scooter. Use hand sanitizer when soap and water is not available.
  • Wipe down the shared scooter with a pre-moistened disinfectant wipe before and after use of a shared e-scooter. Please bring your own wipes.
  • Avoid touching your face when using a shared e-scooter.
  • Physical distancing must be maintained when riding. When riding alone or with other people you are still required to maintain at least 2 meters (the length of a bicycle) between yourself and anyone else. Only one rider at a time is permitted (no 'doubling')
  • While riding a scooter, be safe, slow down, and leave space when passing other people; always give each other 2 meters of space.
  • Before you ride an e-scooter, make sure you familiarize yourself with how to scoot safely. You can watch this Shared Electric Scooters Dos and Don'ts video to learn a few safety tips everyone should know.
​​
Edit accordion

Variables

Row Count: 15
ListCat: Electric scooter FAQ
ID: 2506

Scooter share is a service in which scooters are made available for individuals to rent on a short-term basis. These shared e-scooters are provided for a fee and may operate in a docked (stationed) or dockless system. Calgary’s pilot will operate on a dockless system, meaning the shared e-scooters will not be required to be returned to a kiosk or docking station.​​

Edit accordion

Variables

Row Count: 15
ListCat: Electric scooter FAQ
ID: 2512

Shared e-scooters are permitted to operate on The City's sidewalks, exclusive bicycle lanes, or pathways. As per Bylaw 26M96​, including but not limited to section 44(1)(3). In the absence of a sidewalk, exclusive bicycle lane or pathway, the customer must dismount and walk the e-scooter. Shared e-scooters are not allowed to be operated on the roadway.​​​

Edit accordion

Variables

Row Count: 15
ListCat: Electric scooter FAQ
ID: 3554

Starting in 2020, you can park a shared e-scooter in the new Share & Go Parking Zones that are painted areas on the sidewalk or in select repurposed Car2Go microstalls. If there is no Share & Go Parking zone available, you can park your e-scooter upright in the 'furniture zone': the part of the sidewalk in line with bike racks, trees or trash bins as shown in this video.​​​​​

Edit accordion

Variables

Row Count: 15
ListCat: Electric scooter FAQ
ID: 3987

Permitted operators are responsible for parking issues, maintenance and the removal and relocation of their fleet. Please contact the permitted operator directly. You can contact the operators at:

Bird​​ (black/white scooter)

1-866-205-2442

Lime (green/white scooter)

1-888-546-9345

Edit accordion

Variables

Row Count: 15
ListCat: Electric scooter FAQ
ID: 3988

​​

The areas for slow speed zone implementation are currently under review. More information on the locations of the slow speed zones will be available soon. The City will use trip data collected from the mid-pilot report, survey feedback, and input from communities and Business Improvement Areas (BIA's) to determine where slow speed zones may be preferred.​​

Edit accordion

Variables

Row Count: 15
ListCat: Electric scooter FAQ
ID: 2508

The cost of renting is set by each permitted operator. More information about permitted operators can be found on their respective app and/or website.​​​​

Edit accordion

Variables

Row Count: 15
ListCat: Electric scooter FAQ
ID: 2511

Shared e-scooters will be permitted to operate city wide, with each permitted operator designating its own service area. All permitted operators are required to have an app to help customers locate scooters and to identify locations where parking is permitted. A good place to find a scooter is at a new Share & Go Parking Zone which is a painted area intended to be used as a go-to place to find an e-scooter or to end your ride.​​​​

Edit accordion

Variables

Row Count: 15
ListCat: Electric scooter FAQ
ID: 2507

Similar to car and bike sharing technology, shared e-scooters will be GPS-enabled and can be rented using each company's smartphone app. A shared e-scooter can be parked in an acceptable public space that is not impeding pedestrian traffic. It is then available for the next customer, who will be able to locate it and begin the rental using an application on their phone.​​​​

Edit accordion

Variables

Row Count: 15
ListCat: Electric scooter FAQ
ID: 2514

Helmets are not required but are strongly encouraged.​​

Edit accordion

Variables

Row Count: 15
ListCat: Electric scooter FAQ
ID: 2515

Each company is permitted to operate up to 1,000 scooters each during the pilot, with the possibility of increased fleet size depending on the success of the pilot.​​​

Edit accordion

Variables

Row Count: 15
ListCat: Electric scooter FAQ
ID: 2518

The shared mobility pilot operates on a cost recovery model and is fully funded by the premit fees paid by the e-scooter companies. Costs incurred by The City during the pilot, are recovered by permit fees.​​​

Edit accordion

Variables

Row Count: 15
ListCat: Electric scooter FAQ
ID: 2529

Electric scooters are classified under the Alberta Traffic Safety Act as prohibited miniature vehicles and may not operate on the road right of way, including city sidewalkwalks, bike lanes and cycle tracks. Personal electric scooters may be used on the pathway network. The provincial exemption to operate an electric scooter only applies to the electric scooters owned by Permit Holders operating in the Shared Electric Scooter Pilot.​​

Edit accordion

Variables

Row Count: 15
ListCat: Electric scooter FAQ
ID: 2513

Operating a shared electric scooter, while you are impaired to any degree by alcohol, drugs or combination of the two, is a punishable offence to the full extent of the Canadian Law. Users are encouraged to review the full terms and conditions of use provided by each permitted operator.​​​

Edit accordion

Variables

Row Count: 15
ListCat: Electric scooter FAQ
ID: 2517

For concerns about the terms of the pilot or a specific permitted operator, please contact 311.​​​

Mid-pilot report

Download the Mid-Pilot Report online

Shared e-scooter location data

View an anonymized version of the location data and maps on The City's Open Data Portal.

Operators


Safety video

It's important that people using shared e-scooters make sure they know how to safely use a shared e-scooter.

Watch this video to learn a few safety tips you should know while scooting on Calgary's sidewalks, pathways and bicycle lanes.

Variables

Title:
Hide Title: False
Caption:
VideoID: P4O3I2dfTQs
PlaylistID:
Play from:
Play to:
Aspect Ratio: 16:9
Show Online: True
List Category: Electric Scooters

193
P4O3I2dfTQs
16:9

Public engagement

Participants had an opportunity to provide input in person about shared e-scooters at engagement events and online from September 23 to October 6, 2019.

Read the What We Heard Report or view the engagement page.


Application process

The application to operate is open until July 2020.

Interested in applying to operate a shared electric scooter business in Calgary?

Download the Framework here


Related information:

​​​​