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Shared electric scooter pilot

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About the pilot

On July 16, 2018, a Notice of Motion was unanimously approved by Council to implement a two-year Dockless Bike Share Pilot by September 2018 with the direction to incorporate additional shared transportation options, as they become available.

The Shared Electric Scooter Pilot provides more transportation choices that focus on sustainability, health and the environment. Shared electric scooters are a fun and convenient way to travel short distances and promote an active and healthy lifestyle.

In addition to piloting dockless bike share services, The City of Calgary is interested in testing the viability of shared electric scooters through a 16-month pilot program.

For the pilot, The City will allow third-party operators with a set number of shared electric scooters, to access city sidewalks, exclusive bicycle lanes and parks and pathways through a permit to operate within The City of Calgary.

While The City will provide the framework, the pilot will be fully funded and operated by the companies participating in the pilot (permitted operators).

Did you know?

The shared electric scooter pilot ties into The City of Calgary's Action Plan - City that Moves, A prosperous City, A healthy and green city as well as The City of Calgary's Cycling Strategy and helps achieve The City mobility goals.

Electric scooter and bike sharing trips can reduce short-trip car use, which in turn reduces emissions, traffic congestion and parking demands.

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Benefits of shared scooter programs

Data from other North America cities have demonstrated a wide range of benefits of shared electric scooter programs including:

  • Filling in the gap for the vital first/last kilometre by encouraging people to walk, cycle and take public transit more often.
  • Saving time on short trips.
  • Providing access to various transportation options for all demographics.
  • Improving people's physical health by providing transportation options that encourage citizens to be more physically active.

Tips for staying safe while operating a shared electric scooter

Rider safety

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  • Pedestrians First - Always yield to people walking on sidewalks.
  • Be considerate - Use your bell to alert others when passing on the sidewalk, pathway or in an exclusive bicycle lane.
  • Ride Safely - Shared electric scooters are available to riders aged 18+; helmets are encouraged but not required. Maximum speed limit is 20 km / hr. Only one rider per scooter is allowed.
  • Park Responsibly - Park in a secure, upright position in designated areas, such as furniture zones of sidewalks, public bike racks and other marked parking zones. On sidewalks without furniture zones, give at least 2 metres of clearance for accessibility
  • Right and Report - If you see an electric scooter toppled over or parked improperly, help out by righting the scooter or reporting the issue to ​the permitted operator. Contact info for each company is provided on each scooter.

Frequently Asked Questions

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Scooter share is a service in which electric scooters are made available for individuals to rent on a short-term basis. These electric scooters are provided for a fee and may operate in a docked (stationed) or dockless system. Calgary's pilot will operate on a dockless system, meaning the electric scooters will not be required to be returned to a kiosk or docking station.​

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Similar to car and bike sharing technology, shared electric scooters will be GPS-enabled and can be rented using each company's smartphone app. A shared electric scooter can be parked in an acceptable public space that is not impeding pedestrian traffic. It is then available for the next customer, who will be able to locate it and begin the rental using an application on their phone.​

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The cost of renting is set by each permitted operator. More information about permitted operators can be found on their respective app and/or website.​

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Shared electric scooters will be permitted to operate city wide, with each permitted operator designating its own service area. All permitted operators are required to have an app to help customers locate scooters and to identify locations where parking is permitted.​

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Shared electric scooters are permitted to operate on The City's sidewalks, exclusive bicycle lanes, or pathways. As per Bylaw 26M96, including but not limited to section 44(1)(3). In the absence of a sidewalk, exclusive bicycle lane or pathway, the customer must dismount and walk the electric scooter.​

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Shared electric scooters are not allowed to be operated on the roadway (other than in an exclusive bicycle lane and crosswalk). Permitted operators may geo-fence specific areas where it is prohibited to ride in-app and are responsible for educating customers on these areas around Calgary.​

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Operating a shared electric scooter, while you are impaired to any degree by alcohol, drugs or combination of the two, is a punishable offence to the full extent of the Canadian Law.​

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Helmets are not required but are strongly encouraged.​

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An initial total of up to 1000 shared electric scooters for each permitted operator will be allowed during the pilot, with the possibility of increased fleet size depending on the success of the pilot.

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Permitted operators are responsible for parking issues, maintenance and the removal and relocation of their fleet. If your concern is related to the number of shared electric scooters parked in one location or an improperly parked or damaged shared electric scooters, please contact the permitted operator directly.​​

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For concerns about the terms of the pilot or a specific permitted operator, please contact 311.​

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The City will provide the framework with the pilot being fully funded and operated by each permitted operator. Any cost incurred by The City throughout the pilot, will be recovered by permit fees paid by the permitted operators.

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The pilot program will launch in July 2019 and will run for approximately 16 months. Operations will pause for the winter season from November 1, 2019 - March 15, 2020, resuming March 16, 2020 - October 31, 2020. At the end of the pilot program, The City will evaluate the impact and value of electric scooter sharing in Calgary.

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Operating a personally owned electric scooter anywhere on the road right of way, including city sidewalks, bike lanes or roadway is still illegal under the Alberta Traffic Safety Act. Personal electric scooters are allowed to operate on pathways. The provincial exemption to operate an electric scooter only applies to the electric scooters owned by Permit Holders operating in the Shared Electric Scooter Pilot.

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Shared electric scooters and electric bicycles are classified as different vehicle types under the Alberta Traffic Safety Act.

Electric bicycles are classified as 'cycles', which also includes regular bicycles and mopeds. People who ride electric bicycles are required to operate in the same manner as regular bicycles when on the street, and they may not normally be ridden on the sidewalk.

Electric scooters are described as a miniature vehicle that is normally prohibited from being operated on any public sidewalk or street. With the permission of the Province, we have been able to allow shared electric scooters to operate on sidewalks, pathways and within marked bicycle lanes for the duration of this pilot project.

Application Process

The application to operate is open now until July 2020.

Interested in applying to operate an shared electric scooter business in Calgary?

​​​​​​Download the Framework here​​​​​​​


Relevant Links:

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