Information | Scheduled system upgrade - May long weekend

Due to a scheduled system upgrade, some applications and documents on may not be available from 5 p.m. Friday, May 17 until 8 a.m. Tuesday, May 21. We apologize for any inconvenience.

If you have a company CITYonline account, your account must have a designated Account Manager that oversees the company's access. The Account Manager is designated by the individual that applies for the account.

The Account Manager can set up additional users, reset user passwords, and suspend existing users. The Account Manager is the only user that is able to set up new users within the account.

For security purposes, each user in your firm must have his or her own account and password. This will allow the Account Manager to suspend a user's account once they have left the company. It also allows your business to track employee usage of your CITYonline account if an issue should arise. In addition, for security reasons, CITYonline will only allow one sign in per user ID at once.

Note: It is the Account Manager's responsibility to keep all contact information such as your company's address, phone and email address up to date.

Adding users to your CITYonline account:

Once the Account Manager has signed in:

  1. Go to 'Manage Users' on the 'My Account' page.
  2. Click on add new user.
  3. Fill in the new user information, then click save.

Removing users from your CITYonline account

Once the Account Manager has signed in:

  1. Go to 'Manage Users' on the 'My Account' page.
  2. Click on the user's ID which you wish to remove.
  3. When in the user's account details, change the status to inactive.

Updating user contact information

All users can update their contact information on the 'My Account' page.