Credit and Collections

Credit and Collections is responsible for the collection of City of Calgary receivables, including Business Improvement Area (BIA) tax​, property tax, and corporate invoices, as well as accepting and evaluating credit for customers that regularly utilize City services.

  • ​The Alberta Municipal Government Act (MGA), regulations and City of Calgary bylaws provide the legislative authority to impose collection activity.
  • A collection officer will take appropriate action as necessary to collect the balance in full.

Bankruptcy, Receivership and Foreclosure claims

Bankruptcy, Receivership and Foreclosure claims can be remitted to Credit and Collections using one of the methods below.

Contact Credit and Collections

​Telephone: 403-268-2507
​Email: Credit and Collections
Street Address:

​Visit Tax Advisory Services, Third floor, Calgary Municipal Building (City Hall), 800 Macleod Trail S.E.

​Mailing address: The ​​City of Calgary
Credit & Collections #8060
P.O. Box 2405, Station M
Calgary, AB T2P 3L9
​Office hours: Details: ​Monday - Friday, 8 a.m. - 4:30 p.m.

24-hour deposit box is available. The deposit box is located at street level near Municipal Building (facing the Central Public Library) 801 3 Street S.E.