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Our organization

Citizen Information & Services

Citizen Information & Services

Public information & City service delivery support

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Service description


Citizen Information & Services provides two-way information and services for Calgary citizens, business and visitors through The City’s primary communications channels: 311 and

This service receives your feedback that helps The City prioritize, develop and modify services to better meet your needs. We provide easy-to-access information and services in a collective voice to build trust in your municipal government.

Download the full service plan​​​


Service performance

in 2017

in 2017

in 2017

Service cost

(e.g. 311 calls, mobile applications, and web)

What we heard

A majority of you believe 311 and cal​ are important, with high satisfaction scores for both channels.  You want to perform more City-related actions online, and be able to access information 24/7.
2018 Citizen Satisfaction Survey

View survey result​​​​​​​​

Council direction

As we provide information and web and digital service needs for all City service lines, Citizen Information & Services contributes to all Council Directives. We continue to respond to citizen inquiries and provide information to build citizen understanding of City services, program and policies.

We will support a culture of innovation and continuous improvement through promoting digital service delivery and providing citizen data to inform service improvements.
Have feedback about this service?

Contact 311​​​​​​​​
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