Highlights from the second and third quarter 2025
The second and third quarters of 2025 has been a time of momentum, innovation, and continued commitment to delivering on Calgary’s priorities. From infrastructure advancements to public safety enhancements, we have made meaningful strides to ensure our city remains a vibrant, sustainable, and inclusive place to live.
Progress update
The below sections provide highlights to key performance measures and indicators for our priority areas: housing, public safety, transit, and infrastructure. These priority areas are what matters most to Calgarians, identified through the Fall and Spring Survey of Calgarians.
Key Performance Measures
Performance measures track the progress and results of the initiatives, programs, and services that matter most to Calgarians. They serve as key indicators of how efficiently and effectively services are being delivered, and whether the intended outcomes are being achieved.
The City at a glance
We are committed to delivering timely, responsive, and effective services. We listen, measure what matters, and continuously improve how we deliver services to ensure we make every dollar count. The City remains accountable to providing the services Calgarians value and need.
Q2-Q3 highlights
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of all 311 calls 86
were answered in 60 seconds or less, more than doubling the response rate of the same time last year.
-
of Calgarians trust The City 47
— a considerable increase from fall 2024 (41%).
-
of Calgarians are satisfied 67
with the overall level and quality of City services and programs, higher than spring 2025 and fall 2024.
See full data - The City at a glance
| Key Performance Measures | 2022 | 2023 | 2024 | Q1 2025 | Q2 2025 | Q3 2025 | Target | Explanation |
|---|---|---|---|---|---|---|---|---|
| % total debt to Council debt limit | 41% | 40% | 40% | 45% | 46% | 41% |
45% for 20251 |
Our total debt to Council debt limit is forecasted at 45 per cent for 2025. This means we are using less than half of the available borrowing capacity, showing that we manage money responsibly. |
|
City of Calgary credit rating based on Standard & Poor’s (S&P) rating2 |
AA+ | AA+ | AA+ | AA+ | AA+ | AA+ | AA+ for 2025 |
We maintained high credit ratings over the last 10+ years. High ratings show our commitment to long-term financial sustainability. |
| Financial stability ratio (fiscal stability reserve %) | 12.8% | 10.2% | 12.6% | 11.3% | 9.4% | 9.6% | 10.2% for 2025 | In Q2-Q3 2025, our financial stability ratio was 9.4 per cent and 9.6 per cent. Our Fiscal Stability Reserve fund must maintain a minimum balance of 5 per cent of The City’s operating, tax-supported gross expenses (net of recoveries). |
| 311 Telephone Service Factor (% of calls answered in 60 seconds or less) | N/A | 36% | 56% | 95% | 76% | 86% | 80% by end of 2026 | In Q3 2025, 86 per cent of all 311 calls were answered in 60 seconds or less. Although higher seasonal demand led to a decline from Q1 to Q2/Q3, annual results are anticipated to meet targets. |
| Trust in The City of Calgary | 48% | 47% | 40% | 52% | N/A | 47% | N/A |
In the 2025 Fall Survey of Calgarians, about half (47 per cent) of respondents reported they trust The City — a considerable increase from the same time last year (41 per cent) and matching its highest points in the Fall surveys post-Covid pandemic. Our 2025 benchmarking analysis indicates our trust levels are on par with comparable municipalities. |
| % of Calgarians satisfied with overall City services | 69% | 68% | 63% | 61% | N/A | 67% | N/A |
The 2025 Fall Survey of Calgarians reported that two-thirds (67 per cent) of Calgarians are satisfied with the overall level and quality of services and programs offered by The City, statistically higher than both spring 2025 (61 per cent) and fall 2024 (63 per cent). Ratings have reverted to levels last seen in 2022 and 2023. |
1Q3 forecast of The City’s total debt outstanding compared to the Council approved debt limit for the fiscal year. The Treasury continuously monitors this forecast, with variances reported quarterly.
2Based on Standard & Poor’s (S&P) rating.
Due to rounding, numbers presented throughout this document may not add up precisely to the totals provided and percentages may not precisely reflect the absolute values. Some performance measures are rotated on a seasonal basis to reflect the most relevant quarterly performance data.
Housing
Through “Home is Here”: The City of Calgary’s Housing Strategy 2024-2030, we aspire to ensure that all Calgarians have an affordable place to call home.
Q2-Q3 highlights
-
new market homes 12,496
received building permit approval in Q2 and Q3.
-
New non-market homes 197
received building permit approval in Q2 and Q3.
-
new housing units 12,637
were granted occupancy in Q2 and Q3, a 20% increase over the same period in 2024.
See full data - Housing
| Key Performance Measures | 2022 | 2023 | 2024 | Q1 2025 | Q2 2025 | Q3 2025 | Target | Explanation |
|---|---|---|---|---|---|---|---|---|
|
Number of new market homes with development permit approval |
13,900 | 14,300 | 22,500 | 5,397 | 5,652 | 6,159 | N/A | With 11,811 homes receiving development permit approval in Q2 and Q3, there is continued momentum for increasing housing supply. The cumulative number of units approved up to Q3 is 17,208, indicating continued investment in residential development. |
|
Number of new market homes with building permit approval |
16,391 | 19,574 | 25,095 | 5,532 | 6,769 | 5,727 | 14,252 by end of 2026 | The addition of 12,496 new market homes receiving building permit approval in Q2 and Q3 shows sustained demand and investment for residential projects being built. |
|
Number of new non-market3 homes with development permit approval |
185 |
94 |
893 |
1984 |
286 |
73 |
3,000 per year |
As of Q3, 557 new non-market homes received development permit (DP) approval this year. The creation of non-market units remains well below the target of 3,000 units per year. More action is needed to sustain the investment and collective effort in achieving this goal. |
|
Number of new non-market homes with building permit approval |
158 | 152 | 121 | 101 | 125 | 72 | 3,000 per year | The number of new non-market homes with approved building permits reached 197 for Q2 and Q3. Even with this substantial increase over previous years, it is well below the target of 3,000 units per year. More investment and collective action is needed to achieve this goal. |
| Total new housing units granted occupancy | 14,261 | 16,302 | 21,542 | 7,965 | 6,075 | 6,562 | N/A | 2025 continues to be a record-breaking year, with 12,637 new housing units completed in the last two quarters — a 20 per cent increase over the same period in 2024, driven by growth across all housing types. |
| New housing units completed in Calgary’s Downtown through the conversion of office properties | N/A | N/A | 112 | 199 | 199 | 255 |
8895 by end of 2026 |
As of Q3, The Loft opened, welcoming 90 new residents into 56 newly created homes in Downtown. Since 2024, a total of 255 units have been created through the conversion of office properties. Two additional projects — Dominion Centre and Petro Fina — are on track to launch in Q4 2025, continuing momentum in transforming underused office space into housing. |
3Non-market housing refers to rental or for-sale housing provided for income groups not served by the private market. It is typically made affordable through public and/or non-profit ownership of housing units, or through rent supplements that allow low-income households to access housing in the private market.
4Data adjusted from the Q1 Report.
5Value has been adjusted from 1,500 to reflect updated timelines and expected completions by end of 2026.
Due to rounding, numbers presented throughout this document may not add up precisely to the totals provided and percentages may not precisely reflect the absolute values. Some performance measures are rotated on a seasonal basis to reflect the most relevant quarterly performance data.
Public safety
Safety begins with the wellbeing of all Calgarians. We work with community partners to foster a healthy and vibrant city where everyone feels safe, connected, supported, and that they belong.
Q2-Q3 highlights
-
of 9-1-1 calls 91
were answered within the 15-second target in Q3.
-
of the time fire crews 71.8
arrived within 11 minutes to serious and escalating fires.
-
Fair Entry applications 61,528
were processed by the end of Q3. We’ve added resources and expanded site access to address this demand.
See full data - Public safety
| Key Performance Measures | 2022 | 2023 | 2024 | Q1 2025 | Q2 2025 | Q3 2025 | Target | Explanation |
|---|---|---|---|---|---|---|---|---|
| Initial 9-1-1 calls answered within 15 seconds | 96% | 95% | 95% | 97% | 95% | 91% | 95% annually | In Q3 2025, 91 per cent of 9-1-1 calls were answered within the 15-second target, a 6 per cent decrease from Q1. The 95 per cent call-answer target is annual, with expected quarterly fluctuations — especially in Q3 due to peak volumes in July and August. Increased demand, complexity and duration of calls is challenging response times. |
| % of responses to serious and escalating fires (where two engines, one aerial unit, and a minimum of 12 fire fighters arrived) within 11 minutes | 63.8% | 70.1% | 70.9% | 72.9% | 74% | 71.8% | 74.4% by end of 2026 | The Calgary Fire Department improved response times for assembling an effective response force, tackling structure fires 48 seconds faster (year-to-date compared to 2024). A Council-directed $10.6 million investment in 2025 increased staffing on six aerial units, with two more units to be upstaffed by year-end, positively contributing to improved response times. |
| Number of responses to encampment sites | 5,881 | 11,065 | 10,148 | 1,212 | 2,739 | 3,262 |
5,600 per year by end of 20266 |
Our responses to encampment sites peak in summer and drop in winter. However, the annual target has already been exceeded by Q3, reflecting more encampments moving into residential and business areas beyond downtown. In early 2025, the Vulnerable Persons Team was expanded to eight members to increase response capabilities. |
| Number of applications processed for the Fair Entry program | 47,167 | 61,841 | 74,980 | 13,364 | 25,733 | 22,431 | 80,000 per year by end of 2026 | Applications rose to 22,431 in Q3, and 25,733 in Q2, up from 13,364 in Q1. To improve access and reduce wait times for Calgarians in need, service was expanded through a new Fair Entry pilot site at South Fish Creek Recreation (September), renovations to the Municipal Building 3rd floor with expanded counters and processing space, and added Fair Entry Administrators plus new pre-screening roles to accelerate applications. |
6This metric and target will be re-evaluated for the next budget cycle.
Due to rounding, numbers presented throughout this document may not add up precisely to the totals provided and percentages may not precisely reflect the absolute values. Some performance measures are rotated on a seasonal basis to reflect the most relevant quarterly performance data.
Transit
As Canada’s third-largest city, and growing, Calgary Transit must grow to meet
the challenge. Implementing the fast and frequent transit network, as shared in RouteAhead, will connect over 50 per cent of Calgarians with convenient and accessible transit service.
Q2-Q3 highlights
-
Transit trips 50
were completed by Calgarians and visitors in Q2 and Q3.
-
of trips arrived on time 84.3
for Calgary Transit in Q3.
-
of customers felt safe 73
while using Transit in Q2 and Q3.
See full data - Transit
| Key Performance Measures | 2022 | 2023 | 2024 | Q1 2025 | Q2 2025 | Q3 2025 | Target | Explanation |
|---|---|---|---|---|---|---|---|---|
| Total number of transit trips (Calgary Transit ridership) (millions) | 56.9 | 90.0 | 101.1 | 23.2 | 25.3 | 24.7 | N/A | We are forecasting modest Calgary Transit ridership growth from 2024 to 2025. An improved ridership counting methodology has been implemented in 2025. |
| Trips that arrive within a specified period (%), (i.e. bus on-time performance) | 87.7% | 85.3% | 84.4% | 86.5% | 86% | 84.3% | 90% annually by end of 2026 | Calgary Transit is focusing on reliability and maintenance to ensure current service keeps up with demand. Gaps in funding have been identified to increase service and expand the network, as more people move to Calgary and choose transit. |
| Customer safety rating rate on Transit (%) | 65.3% | 71.1% | 73.5% | 72.9% | 73% | 73.1% | 88% annually by end of 2026 | Significant progress has been made to improve safety for both transit staff and the public. Council has approved $15 million to install physical barriers on buses, enhancing operator protection. To strengthen safety at LRT stations, we’ve completed an additional 10 station safety audits as part of our Public Transit Safety Strategy in collaboration with Emergency Management and Community Safety. |
Due to rounding, numbers presented throughout this document may not add up precisely to the totals provided and percentages may not precisely reflect the absolute values. Some performance measures are rotated on a seasonal basis to reflect the most relevant quarterly performance data.
Infrastructure
We are building and caring for Calgary’s infrastructure in smarter, more coordinated ways, so every community has the reliable services it needs to thrive. From safe streets to clean water, our work keeps Calgary resilient, connected, and one of the best places in the world to call home.
Q2-Q3 highlights
-
of paved roadways 38
are in Good & Very Good condition.
-
of sidewalks and pathways 71
are in Good & Very Good condition.
-
potholes 27,483
were repaired by the end of September.
See full data - Infrastructure
| Key Performance Measures | 2022 | 2023 | 2024 | Q1 2025 | Q2 2025 | Q3 2025 | Target | Explanation |
|---|---|---|---|---|---|---|---|---|
| Paved roadways in Good & Very Good Condition (%) | 41% | 41% | 38% | 38% | 38% | 38% | 40% by end of 2026 |
38 per cent of paved roadways are in Good & Very Good condition (Pavement Quality Level of Service, 2024). Council approved an additional $8.2 million in June 2025 to support the pavement rehabilitation program and keep our roads in good shape for residents. |
| Sidewalks and pathways in Good & Very Good Condition (%) | 89% | 87% | 85% | 85% | 71% | 71% | N/A |
A City-wide condition survey completed in Summer 2025 identified that the percentage of sidewalks and pathways in good and very good condition has deteriorated from 85 per cent in 2024 to 71 per cent. In response, we are prioritizing targeted investments, refining our asset management strategies, and exploring innovative maintenance approaches to extend asset life. Administration will be providing Council with a sidewalk condition assessment in 2026 as part of the Accelerated Poplar Tree Replacement Program Notice of Motion. |
| Park Assets in Poor & Very Poor Condition (%) | 18% | 23% | 19% | 19% | 19% | 19% | <22% by end of 2026 |
19 per cent of The City's municipal park infrastructure was in poor or very poor condition in 2024. The City continues to prioritize lifecycle funding to help mitigate the declining condition of parks assets. |
|
Cumulative number of repaired potholes (Year-to-Date) |
16,082 | 33,490 | 37,850 | 3,230 | 12,621 | 27,483 | N/A |
By the end of September 2025, crews repaired 27,483 potholes. During the same period, 311 pothole service requests dropped by 54 per cent compared to last year. |
| Properties impacted by water outages per 1000 properties | 26 | 41 | 29 | 11 | 7 | 9 |
<33% annually by end of 2026
|
We ensure water system reliability through investment and proactive maintenance to more than 5,400 kilometers of underground drinking water pipes and infrastructure. For the rate of water service outages per 1,000 properties in Calgary, in 2025 we will keep aligning to meet our service target value. |
Due to rounding, numbers presented throughout this document may not add up precisely to the totals provided and percentages may not precisely reflect the absolute values. Some performance measures are rotated on a seasonal basis to reflect the most relevant quarterly performance data.
View the reports
Previous reports can be found below. Reports older than 2020 can be found in Council meeting records.
2025
2025
The Chief Administrative Officer's Quarterly Reports share information with Council and citizens about City services and important initiatives.
2024
2024
- 2024 Mid-Year Progress Update
- Progress update dashboard (2024 Mid-Year)
Instructions can be found here: Progress Update Dashboard Instructions.
2023
2023
2022
2022
2021
2021
2020
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