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Our organization

Corporate Governance

Corporate Governance

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Service description

Corporate Governance provides coordinated strategic direction and service delivery guidelines for all services. These business units are responsible for developing Corporate strategic plans and negotiated agreements with other orders of government and partners; we provide the administrative policies, frameworks, rules and standards to direct service delivery; we minimize exposure to legal, financial, reputational and health and safety risks, all of which supports the achievement of organizational objectives.  
  • City Clerks
  • Corporate Analytics and Innovation
  • Customer Service and Communications
  • Environmental and Safety Management
  • Facility Management
  • Fleet
  • Finance
  • Human Resources
  • Intergovernmental and Corporate Strategy
  • Information Technology
  • Law
  • Real Estate and Development Services
  • Resilience and Infrastructure
  • Supply

Service performance

Service cost

per resident

What we heard

You have high expectations for a resilient city, satisfaction with service delivery, and confidence and trust in the organization are direct outcomes of good governance. Corporate Governance is primarily an internal facing service; however, it directly impacts the results that you expect from your government.  The policies, frameworks and procedures put in place by Corporate Governance guide and support service delivery standards, citizen engagement, decision making, financial capacity, risk management and they impact our ability to achieve defined outcomes. 
2018 Citizen Satisfaction Survey

View survey result​​​​​​​​

Council direction

Council has directed a number of actions and priorities for Corporate Governance service delivery, including:
  • the development and implementation of the resilience strategy in our economy, infrastructure, environment and inclusive leadership,
  • speaking with one voice with citizens to ensure clarity and transparency,
  • representing City interests at provincial collaboration tables and with other orders of government,
  • creating further efficiencies in our governance frameworks and opportunities to reduce red tape, embrace innovation, and ensure the organization accepts appropriate levels of risk.


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