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Ensures property taxes are correctly billed & collected

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Service description

Taxation collects monies from citizens, businesses and other parties to fund the delivery of City services, programs and infrastructure. We ensure property taxes are properly billed and collected, and that customers receive timely and accurate information on property tax matters. 

This gives The City certainty about the amount and timing of a significant component of our total revenue. Accurate billing gives you certainty in your expenditures and confidence in The City's ability to deliver value on your investment.

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Service performance

in 2018


in 2018

Service cost

per property tax account

What we heard

You appreciate the services provided by us in helping understand and resolve tax matters. You say the Tax Instalment Payment Plan (TIPP) is convenient and helpful. More flexibility in payment deadlines and the application of penalties would be helpful, and while these are directed by City bylaws under the Municipal Government Act, we want to be responsive to your requests for enhanced levels of service.
2018 Citizen Satisfaction Survey

View survey result​​​​​​​​

Council direction

Council has directed that we speak in a collective voice to improve communication with Calgarians, you want to understand how your taxes are invested, how municipal government serves you, and that we’re well-run and efficient.

We are working on improving municipal service value simplifying and streamlining processes and procedures, cutting red tape, eliminating service silos, and discontinuing services we should not be providing. We’re working to create a culture that embraces appropriate risk, innovation, experimentation, and lessons learned as opportunities to improve.
Have feedback about this service?

Contact 311​​​​​​​​
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