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myID business account FAQs

myID is an online service that provides citizens and business owners access to multiple City services using a single account.

Account types

  • Can one type of account be converted into another type?

Business related accounts (Business administrator and Business user) can be converted from one type to another. Citizen accounts can not be converted to business accounts.

Registration/Setting up an account

  • Why do I need to provide my email address?

When you register for a myID account, we will email you a temporary password to activate the account. If you forget your username or password, we send notification messages to the registered email address.

Please note: myID will only send emails for registration, activation or password resets reasons.  

  • Why do I have to select and answer security questions?

You must select and answer at least two security questions. If you forget your password, you can reset it online by correctly answering two security questions. This allows you to easily and securely access your account when you've forgotten your password. Learn how to set up myID security questions

  • What are the jumbled characters in the 'Validate' section?

As an added security measure, and to prevent automated attacks, many sites use this distorted text challenge that only humans can read and computer programs cannot. If the text is too hard for you to read, please click 'Generate New Image' link to get another image.

  • The “Continue” button is disabled. Why?

The “Continue” button will be enabled when you agree to the 'Terms of Use' by clicking the check box provided.

Business administrator vs. business user accounts

  • My business has many employees. How should we register with myID?

myID offers two types of accounts for businesses. Individuals from your business who need to interact with City online services on behalf of your business will need a myID account.

The head of the business (or the person with hiring authority) will create a business administrator account for themselves and create business user account for employees who require access.

Business administrators have the authority to create and close business user accounts when employees join and leave the business.

Multiple business administrator and/or business user accounts can be created per business.

It is the responsibility of the business to close accounts and prevent unauthorized access from the departing employees.

Trouble signing in? Locked accounts, forgotten user name or passwords.

Please note: myID accounts will expire if there is no activity for a two-year period.

  • How do I unlock my account?

myID will lock an account for 30 minutes after five consecutive failed sign in attempts. You can unlock the account by resetting the password or using the unlock account link provided in lockout notices sent to your registered email address.

  • I forgot my myID username. How do I find out my username?

On the Sign in screen, select “Forgot your username?” Your myID username sent to your email address registered with myID.

  • I forgot my myID password. How do I reset my password?

On the Sign in screen, select “Forgot your password?” A password reset email will be sent to your email address registered with myID.

Contact us

  • How do I report issues or suggest enhancements?

Contact 3-1-1 to report any issues are experiencing or enhancements you would like to see.

myID is an online service that provides citizens and business owners access to multiple City services using a single account.