Caution | Mandatory Outdoor Water Restrictions

Due to continued dry conditions, mandatory Stage 1 Outdoor Water Restrictions are in place until further notice.

Visit Calgary.ca/restrictions for more information.

Remote Video Inspection (RVI) on Demand

Remote Video Inspections on Demand is for contractors and builders involved in the proof of concept only. Contractors and builders who wish to be involved please contact us through the emails listed below:

  • Electrical: AC Installations; panel upgrades or replacements, some rough commercial work (rough interior walls, conduit work and AC-90 cable install), fire alarms, re-inspections
  • Plumbing and Gas: Residential permits contractors, re-inspections
  • Building: Foundations, Contractor basement developments, re-inspections
  • Development: Contractor secondary suites, decks, accessory buildings, re-inspections, pre-board single construction permit

If you have any additional questions or require support for RVI on Demand, you can contact us at 311 and be redirect to the Planning and Development Technical Assistance Centre (TAC) or contact TAC directly at 403-268-5311 or via email:

Hours of Operation

Days: Tue-Wed-Thu
Hours: 9-3:30 - Building Inspections
Hours: 11-3:30 - Plumbing and Gas
Hours:11-3:30 - Electrical

Launching the Remote Video Inspection on Demand Proof of Concept

Launch the online tool by going to appointment.calgary.ca. The following page will appear:
 

Step 1: Select Branch

Select Remote Video Inspection.

Step 2: Select Service

Select the required inspection type

Step 3: Select Session

Select the next available time to be added to the queue.

Please note:

  • Regardless of the time selected, you will be contacted on a first come, first serve basis.
  • Do not create a booking for the following day, this is an on-demand service for the current day only - future bookings will be cancelled.

Step 4: Complete Contact Details

Complete the highlighted fields for an Inspector to contact you.

  • Enter all the information requested. It is imperative that you enter your phone number in both sections (Mobile Number and in the larger text box along with Permit Number & Address associated with the permit). Please ensure the number in the larger text box is the number you'd like to receive the callback to.
  • Once you have agreed to the Terms and Conditions and Privacy Policy, you can click Create Booking. Please note, clicking on Terms and Conditions will navigate you away from the tool.

You have successfully joined the queue. An Inspector will call you as soon as one becomes available. If you are not available for the call, your ticket may be cancelled.

Frequently asked questions

What are the hours for Remote Video Inspections on Demand?

For this phase of the pilot, Remote Video Inspections will be available Tuesdays, Wednesdays, Thursdays between 11 a.m. and 3:30 p.m. You must complete the online form before 3:30 p.m. to join the queue.

How are contactors put into the queue?

Contractors are put into the queue on a first come first serve basis.

How long will I be waiting in the queue?

As this is the first phase of the pilot, we do not have data to accurately predict wait times. We will provide updates as Remote Video Inspections on Demand evolves and we have more information to share. We expect very short wait times (15-30 mins) however we appreciate your patience as this is a pilot.

Why does it show more than one branch?

Our current platform is a pilot only accessible to select trade contractors. You will see “Planning Services Centre” under branch, however please only use “Remote Video Inspections” at this time.

Why are there multiple time slots to choose from?

Remote Video Inspections on Demand is first come first serve so regardless of timeslot you pick an inspector will call you as soon as they become available. 

Why can I only see information for tomorrow?

If you have passed the cut off for the day at 3:30 p.m. you may see times available for tomorrow. Future dated bookings will be cancelled. Please wait and join the queue the following day for on-demand, same day inspection.

Can I book more than one inspection?

Yes, you can book more than one inspection however you must complete the form for each required time.

What if I miss the call back?

If an inspector calls and there is no answer, you may get bumped down the queue however depending on service levels your inspection request may be cancelled.

What if I have questions or need support?

If you have any additional questions or require support for RVI on Demand, you can contact us at 311 and be redirect to the Planning and Development Technical Assistance Centre (TAC) or contact TAC directly at 403-268-5311 or via email:

This information has no legal status and cannot be used as an official interpretation of the various bylaws, codes and regulations currently in effect. The City of Calgary accepts no responsibility to persons relying solely on this information. Web pages are updated periodically. ​