Caution | Outdoor water restrictions in effect

Stage 3 outdoor water restrictions are in effect. Learn more about how City services are impacted and what you can do during this stage.

Learn more

The City of Calgary values the role the media plays in keeping citizens informed. We have a team of communications professionals to work with you to answer your questions and set-up inte​rviews with appropriate subject matter experts.

All news releases are posted on The City of Calgary Newsroom.

After hours

Telephone: 403-828-2954

For emerging incidents that impact public safety or essential City services, call 403-828-2954 to reach an after-hours representative.

Please note: Email inquiries and online forms received after-hours will be actioned the next business day.


Inquiries handled through The City's Transportation Department include:

  • Calgary Transit
  • Roads maintenance *Seasonal After Hours snow & ice control direct telephone: 403-268-1521
  • Roads construction
  • Traffic issues (calming, light standard timing, reports/studies, pedestrian crossings)
  • Vehicle and pedestrian bridges
  • The City's Cycling Strategy & our Cycling Coordinator
Submit Inquiry Online
Email us:​
Call us: 403-828-2954

Community Services

Inquiries handled through The City's Community Services Department include:

  • Calgary Community Standards (formerly Animal & Bylaw Services)
  • Calgary Emergency Management Agency (CEMA)
  • Calgary Fire Department (non-incident related inquiries i.e. Fire Safety Prevention Week)
  • Calgary Neighbourhoods, formerly Community & Neighbourhood Services (City programs​)
  • Livery (Taxi & Limousine Commission/TLAC)
  • Calgary Housing
  • Calgary Recreation - Arts & Culture
  • Calgary 9-1-1
  • Calgary Recreation (facilities & programs)

Submit Inquiry Online

Email us:​

Call us: 403-828-2954

Utilities & Environmental Protection

Inquiries handled through The City's Utilities & Environmental Protection Department include:

  • Environmental initiatives (Greenhouse Gas Reduction Plan)
  • Waste & Recycling Services (blue, black and green carts, and waste management facilities)
  • Water Services & Water Resources (water main breaks, treatment facilities, Glenmore Reservoir)

Submit Inquiry Online​

Email us:​

Call us: 403-828-2954

Planning & Development Services

Inquiries handled through The City's Planning & Development Services Department include:

  • Building Services (building codes/building safety/building inspections, business licenses, secondary suites, construction and development stats including permit values and volume, secondary suites)
  • Downtown Revitalization (Greater Downtown Plan, incentive programs/office conversions)
  • Event Centre (City Administration’s involvement)
  • Climate & Environment (climate strategy and implementation, greenhouse gas emission reduction, Clean Energy Improvements Program, climate ready home guide, home energy labelling program, education and outreach, environmental management including drought, water supply, flood preparedness and mitigation)
  • City & Regional Growth – Calgary Metropolitan Region Board, annexation, City Charters, citywide policy, heritage authority/heritage planning & properties, Land Use Bylaw, Calgary Plan which includes the Municipal Development Plan and the Calgary Transportation Plan)
  • Community Planning (Land Use Planning & Policy, Local Area Plans)
  • Service Innovation Supporting Business and Industry

NOTE THAT THIS EMAIL IS FOR MEDIA REQUEST ONLY. If you are a customer with an inquiry about your building permit, inspection or home renovation, visit our live chat agent (

You can also call 403.268.5311 to speak to one of our agents, or visit us in-person at the Planning Services Centre (3rd Floor Municipal Building, 800 Macleod Trail S.E.).

General Inquiries

Contact The City's Corporate Media Relations Department for all general inquiries including:

  • 311 data/statistics
  • 2013 Flood Resiliency
  • Assessment
  • City Budgets & Business Planning
  • City Clerk's office (elections)
  • City Manager's office
  • Corporate Finance & Administration
  • Corporate Law
  • Corporate Properties (Plus 15, Municipal Complex)
  • Corporate Security
  • Human Resources
  • Information Technology

Submit Inquiry Online​

Email us:​

Call us: 403-828-2954

Additional Media Contacts

Calgary Police Service

Media Relations
Tel: 403-428-7979

Mayor's Office
Tel: 403-268-5622

Office of the Councillors
Tel: 403-268-2430