Kay Choi

Title: Acting General Manager of Community Services

Areas of focus: Kay Choi serves as Acting General Manager of Community Services for The City of Calgary, leading a diverse portfolio of services dedicated to connecting and protecting Calgarians. Her portfolio includes Calgary Fire Department, Chief Housing Office, Community Strategies, Emergency Management & Community Safety, Partnerships, and Recreation & Social Programs. Together, these service areas strengthen community well-being and help build a safe, inclusive, and resilient city.  

With more than 30 years of experience serving Calgarians through leadership roles across The City of Calgary, Kay has led complex initiatives spanning public safety, community well-being, organizational transformation, strategic planning, and service delivery. She is recognized for her ability to connect people, strategy, and priorities to achieve meaningful results while building trusted relationships across departments and with community partners.     

Career history: Prior to her appointment as Acting General Manager, Kay served as Director of Partnerships, where she advanced collaborative approaches that strengthened services, leveraged strategic partnerships, and enhanced community impact.   

Leadership focus: A people-centered leader, Kay is passionate about developing talent, building high performing teams, and fostering inclusive workplace cultures where individuals can thrive. She believes exceptional results are achieved when people are empowered, connected to a shared purpose, and supported to contribute their best.   

Kay’s leadership philosophy is grounded in empathy, trust, collaboration, and accountability. She is committed to creating environments where diverse perspectives are valued, continuous learning is embraced, and teams are equipped to navigate complexity and drive positive change. Through transparency, partnership, and a commitment to meaningful outcomes, she works to strengthen communities and improve quality of life for all Calgarians.