Caution | State of Local Emergency declared

The City has declared a State of Local Emergency to respond to the COVID-19 pandemic. Wear a mask and get vaccinated.

COVID-19 Information Get vaccinated

Planning and Development service changes

The following changes are in effect for Planning & Development services. For questions, please contact the Planning Services Centre.

Fee relief

Planning & Development is deferring and/or waiving fee payments in 2021, specifically enhancing flexibility on building permits. This means financial flexibility to manage cash flow through projects, and align fees closer to when revenues are being realized, as well as extensions on any upcoming expiry windows. This will ensure approvals do not expire while businesses deal with the impacts of COVID-19.

Waived fees

No fees for these applications types until December 31, 2021:

  • Development Permit Fees for
    • Outdoor cafes
    • Special function tents
    • Change of Use – Permitted & Discretionary
    • CPAG Pre-Applications
  • Building Permit Fees Related to Outdoor Cafes, Outdoor and Interior Partitions
    • Installation of interior partitions that are intended to minimize the risk of spread of COVID-19 among patrons
    • Construction that is intended to extend the patio season 

Deferred Fees

The option to defer fees for the applications types below remains until December 31, 2021, where a small portion of the fees are required at submission, while the remainder of the fees will be required at a later date: 

  • Building Permits (Commercial and Multi-Family)– 25% of the fee upfront, with the remainder required from the applicant prior to issuance.

We will continue to offer the option to defer fees (until December 31, 2021) for:

Commercial and Multi-Family Building Permits

  • 25% of the fee upfront with the remainder required from the applicant prior to issuance.
  • The building permit base fee must be at least $5,000 to be eligible for deferred payment.
  • Payments for additional fees such as partial permit, lot grades, SCC, etc. will need to be paid in full at the time of submission.

Off-site levy payment relief program

As of January 1, 2021, the program is closed and no longer accepting applications.

On July 21, 2020, Council approved the off-site levy payment relief program. It provided temporary financial relief for the development and building industry. The program was voluntary and allowed developers the opportunity to delay payment of outstanding levy charges with a reduced late payment penalty. The program applied to off-site levies charged on Development Agreements and Centre City Levy charged on Development Permits. These measures enabled investment in existing development projects, sales of completed units, and helped keep Calgarian’s employed during the pandemic.

The program supported industry by allowing approximately $33M, associated with approximately 225 hectares of land development, to remain active in the development industry for an additional six months. Approximately $2.5M in permanent relief for levies was provided to the development and building industry through the credits associated with the reduced late payment penalty. All related off-site levies and associated principal and interest charges have been paid in full, and the program has now ended. 

Business hours

Front counter drop-off hours

Monday - Friday
8 a.m. - 4:30 p.m.

Call Centre and Live Chat hours

Monday - Friday
8 a.m. - 4:15 p.m.


Application payment and drop-off

The third-floor counter remains open for pick-ups and drop-offs. 

Payment options

Credit card or Cheque

Fill out the application form and enclose a cheque. If paying by credit card, you will be contacted by phone to provide credit card information. Please ensure you fill out the application form before dropping off.

Debit or Cash

A city employee is available behind the counter gate to handle cash or debit payments. Please submit your application to the drop box and remain in the area to make payment after your application has been reviewed. These are in a priority queue and will be reviewed within approximately 20 minutes. Please ensure you fill out the application form and place it in the drop box.​

Online applications

To apply online for development permits, building permits, or business licenses please go to​

Property Research Centre


Please call 311 to create a property research request.


Please call 403-268-2608 or 403-268-3644.​

Development applications

New digital intake application process starts May 1

Planning & Development remains committed to processing development applications during the State of Emergency. We want you to know how much we appreciate your flexibility to adapt to the changes we've been implementing since mid-March.

Starting Friday, May 1, we’re introducing a new digital intake process for large scale development permits, land use amendment applications and outline plans. To submit these application types online, call the Planning Services Centre at (403) 268-5343 and work directly with an agent to complete the intake process.

Before you call, please consider the following:

  • Allow up to 45 minutes to process your application over the phone.
  • Please have all digital files organized and ready to upload at the agent’s instruction.
  • Files will be transmitted securely via Microsoft OneDrive and reviewed during the call.
  • All documents must be named as per City of Calgary building and development lists and forms (CARLs) naming conventions to make document types easy to identify.
  • All files must be in PDF format. Please create one PDF file for each requirement.

The City of Calgary will continue to accept smaller scale applications through Online Services at and subdivision applications through the VISTA portal.​​

Construction and Inspections


Suspension of construction sites

If ​you are suspending activity on a construction site, please inform The City of Calgary by calling 311.

Building inspectors will attend multi-family and high-rise sites that would have higher risk to public safety should construction activity be stalled at this time. Inspectors will review public access, loose debris, and security of the sites. 311 is prepared to respond to these calls and track all suspended sites.

Please refer to the Calgary Construction Association resources for site suspension and pandemic planning:

Commercial and multi-family inspections

Inspections will continue for commercial and multi-family sites, as long as the inspector is satisfied that workers on the site are following safe-distancing recommendations and permit holders at the site have met COVID19 screening criteria.

Occupied residential inspection

Inspections of occupied residential sites excluding those listed below will continue via video inspections. If the video inspection cannot be completed, the inspection will be delayed until we can do complete a physical inspection. Inspectors will be working with customers to make sure terms of permits will not be impacted.

Physical site inspection may occur where COVID19 screening criteria are met in the following situations:

  • exterior inspections (i.e., deck, detach garage, changes to site plan)
  • emergency situations – for example: interruptions to utility services have occurred (i.e., power, water, natural gas), or
  • ​final inspections for occupancy or partial occupancy of premises.

This information has no legal status and cannot be used as an official interpretation of the various bylaws, codes and regulations currently in effect. The City of Calgary accepts no responsibility to persons relying solely on this information. Web pages are updated periodically. ​