Survey of Calgarians
2022 Fall Survey of Calgarians Results
The City conducts an annual Fall Survey of Calgarians to gather views about living in Calgary, perception of quality of life, attitudes towards City Administration and Council, and perspectives of City programs and services. Findings from this annual survey provide a performance-based report for Council and Administration and serve as an important tool for understanding the needs and perceptions of Calgarians and identifying areas for improvement on an ongoing basis. This survey was formerly referred to as the Fall Citizen Satisfaction Survey.
Given that the Fall Survey of Calgarians is a year-over-year longitudinal survey, it provides more than opinions captured in a single moment of time; tracking Calgarians' perceptions annually allows for comparison against previous years’ findings and helps The City to gauge and better understand shifts and changes in perception.
Annual and semi-annual survey findings like this provide data-driven and performance-based reporting for Council, Administration, and the public. The Fall Survey of Calgarians and Spring Pulse Survey are critical tools in helping Council and The City better understand the needs and perceptions of Calgarians and in identifying areas for improvement.
2022 Fall Survey of Calgarians Highlights
Results of the 2022 Fall Survey of Calgarians are in and overall perceptions about the quality of life in Calgary remain strong.
Quality of Life
Calgarians continue to be positive about the current quality of life in Calgary: 80 per cent of Calgarians say their quality of life is "good," identical to the same time last year.
The issue identified as needing the most attention from local leaders is “infrastructure, traffic and roads,” at 31 per cent, up 2 percentage point from Fall 2021 (29 per cent). Ranking as the second most important issue is “crime, safety and policing” (27 per cent) up 13 percentage points from Fall 2021 (14 per cent), followed by “recreation and parks” (19 per cent) up 10 percentage points from Fall 2021 (9 per cent).
Issues around “transit” see an increase to 18 per cent, up 4 percentage points from Fall 2021 (14 per cent), as do issues around “homelessness, poverty and affordable housing” (16 per cent), with an 8-point increase from Fall 2021 (8 per cent).
Customer Service Delivery
Perceptions about The City’s customer service delivery remain positive: the percentage of those who agree “The City of Calgary meets my customer service expectations” (81 per cent) is down from Fall 2021 (84 per cent). The percentage of Calgarians who feel that “The City responds quickly to requests and concerns” (70 per cent) is on par with Fall 2021 (72 per cent).
2022 Ward Maps & Summary Reports
2022 Spring Pulse Survey Results
The City of Calgary has conducted the annual Spring Pulse telephone survey since 2017.
We hear from Calgarians that they expect and value opportunities to provide input to The City; the Spring Pulse survey is one way Council and Administration can hear directly from citizens.
Annual and semi-annual survey findings like this provide data-driven and performance-based reporting for Council, Administration, and the public. The Fall Survey of Calgarians and Spring Pulse Survey are critical tools in helping Council and The City better understand the needs and perceptions of Calgarians and identifying areas for improvement.
Additional resources for media are available in City newsroom.
Additional research reports
Access reports from previous years via the Research and Engagement Library.
To provide input into City programs and services on an ongoing basis, join Calgary's online panel.
Toolkit for teachers
A teacher's guide is available to help students understand how surveys can be used to gauge Calgarians' satisfaction and help with decisions about City services.