Public Transit Safety Strategy
Transit Public Safety
Transit Public Safety helps keep Calgary Transit safe, welcoming and accessible for everyone. Our teams focus on visibility, prevention, rapid response and partnerships to support safety on transit and in surrounding community spaces.
What we do
Transit Public Safety supports safety across the transit system by:
- Providing visible safety presence on buses, bus stops, trains, platforms and at stations
- Responding to safety concerns and incidents
- Working with City teams and community partners
- Supporting cleaner and safer transit environments
- Engaging with customers to improve perceptions of safety
Transit safety is an ongoing operational priority for The City of Calgary.
Public Transit Safety Strategy
The Public Transit Safety Strategy was a Council-approved initiative to strengthen safety on Calgary Transit and in nearby public spaces.
Approved in November 2023, the strategy included new funding to increase transit peace officer presence, improve coordination and build stronger partnerships with community organizations. The goal was to improve safety outcomes and the customer experience.
Implementation of the strategy is complete and the improvements are now part of daily operations.
What changed
The strategy delivered lasting improvements, including:
- More safety staff on transit and in surrounding areas
- Faster and more targeted responses to safety issues
- Stronger coordination across City teams and partners
- Cleaner and safer stations and trains
- Improved rider confidence and perceptions of safety
These improvements continue today through regular operations.
This map shows the locations of Transit Public Safety’s five district offices, created as a key outcome of implementing the Public Transit Safety Strategy. The offices support improved on-the-ground presence, faster response times and better alignment of safety resources across the transit system
Current focus
Transit Public Safety is now operating in a steady-state operational phase. Safety resources, practices and partnerships introduced through the strategy are fully embedded into day-to-day work.
The focus is on sustaining results, refining deployment and responding to changing conditions across the system. Transit safety is no longer a time-limited project. It is an ongoing City service.
In 2026, Council also approved a one-time $9 million transit safety pilot to enhance presence during peak afternoon and evening hours. Results will be reported to Council in Q3 2026.