Taxi, Limousine & Vehicles-for-Hire regulates drivers, vehicles and companies in the livery industry to meet requirements of the Livery Transport Bylaw. We ensure drivers have the right security checks, qualifications and insurance, and that vehicles have undergone mechanical inspections, so you have a safe ride.
Livery peace officers ensure compliance and provide education to drivers by assessing complaints and finding resolutions that create fair and safe environments for drivers and passengers.
You are satisfied with the Transportation Network Company services and Taxi/Accessible Vehicle services. You value a safe ride, with clear communications, and a professional driver who is courteous and polite.
Council’s Calgary Transportation Plan outlines a need to offer accessible transportation options. Improvements to our service will ensure fairness and transparency promoting mobility and complementing transportation options by assessing developing trends and engaging stakeholders. We are also looking into recommendations for a fee structure review for transparency, to create alignment between Vehicles-for-Hire and Taxis.