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Shared e-Scooter (micromobility) program

Project update - May 7, 2021

e-Scooter Competitive Permit process

The e-Scooter Competitive Permit Application process for the regulation of shared e-Scooters under our shared micromobility program is now closed. We are now reviewing the applications that we received.

We will be announcing the two companies that will be allowed to operate this year their shared e-Scooters through a permit with The City of Calgary. While we will provide the program framework, the program will be fully funded and operated by two permitted operators.

New changes coming:

  • Each device will have a highly visible unique identification number to help make it easier for The City and citizens to report poor e-Scooter behaviours.
  • Limiting the number of e-Scooters to 1500 devices to help reduce parking and sidewalk clutter issues.
  • You will be able to ride a shared e-Scooter on roadways with lower speed limits and lower volume of traffic such as 13 Avenue S.W.

Where can you ride this year?

You can ride shared e-Scooters on the  bicycle lanes, pathways, and empty sidewalks.  New this year, shared e-Scooters are permitted to ride on roadways with lower speed limits and lower volume of traffic, such as 13 Avenue S.W. At this time, scooter riders can also ride in the temporary adaptive lanes that are set-up around Calgary. 

You are not allowed to ride on busy roads like Macleod Trail or busy sidewalks. As a rule, please do not interfere with pedestrians or traffic while riding a shared e-Scooter. 

Next steps

We will announce soon, the two companies that will be granted a permit to operate shared e-Scooters under The City of Calgary's shared micromobility program.

Fines for inconsiderate rider behaviour

Bylaw Fines address safety concerns and deter inconsiderate shared e-scooter rider behavior.

Fines include:

  • A $400 fine for operating a shared e-scooter in a reckless manner.
  • A $400 fine for colliding with another user of the sidewalk or street.
  • A $75 fine for carrying a passenger on a shared e-scooter.

All fines related to e-scooters can be found in The City of Calgary Traffic Bylaw 26M96 or the Bylaws related to Parks and Pathways.

Fines for improperly parked e-scooters

Company Fines - In August 2020 companies began implementing a $10 fine for improperly parked shared e-scooters.

e-Scooter companies for 2021 season will be implementing fines for those users who continued to improperly park their shared e-scooter once they have completed their ride (e.g. in the middle of the sidewalk). Calgarians have the option to reporting improperly parked e-scooters by contacting the scooter operator directly or through 311.

Here are some different ways you can report an improperly parked e-scooter. For all methods of reporting it is important that you take a photo of the QR code and improperly parked e-scooter.

Contact the scooter company

  1. Take a photo of the QR code of the scooter and the improperly parked scooter
  2. Contact the company of the scooter you saw improperly parked.

Submit a 311 request online

  1. Visit calgary.ca/311online
  2. Select "311 online request"
  3. Select ‘Community Traffic – Cycling – Pedestrian inquiries’
  4. Enter the address of the improperly parked scooter.
    Once complete select ‘Next Step’
  5. Enter the Nature of Inquiry as ‘Scooter Parked Improperly’.
    Once complete select ‘Next Step’
  6. Enter the description including as much detail as possible: E-scooter company and/or colors of the scooter, time of day, QR code on the scooter
    1. Describe the location: include block and cross streets, which side of the road
    2. Once complete select ‘Next step’
  7. Enter your personal information
    Once complete select ‘Next Step’
  8. Add a picture of the improperly parked scooter and QR code
    Once complete select ‘Next Step’

Call 311

  1. Call 311
  2. Describe where you see the scooter parked, date and time.
  3. Identify the scooter company or a description of the e-scooter.
  4. Email a photo of the QR code and improperly parked e-scooter, to scootershare@calgary.ca. Include the SR number given to you by the 311 agent in the subject line.

Slow Speed Zones

Slow Speed Zones for e-scooter riders are in areas where there is a higher concentration of sidewalk users. Speeds of the shared e-scooters was automatically reduced to a maximum of 15 km/h, (down from a max. of 20 km/h). These slow speed zones are located on 4 Street S.W. in Mission, 9 Avenue S.E. in Inglewood, 8 Avenue S.W. in the downtown core and along 10 Street N.W. and Kensington Road in Kensington.

Shared e-scooter riders can avoid slower speed zones on sidewalks by using the many bike lanes, cycle tracks and pathway networks to get to their destination. Please also remember to stay off the pedestrian path and walk only zone along the Bow River pathway. Use the bike path and signed detours instead.

About the program

The City of Calgary tested the viability of shared e-scooters through a 16-month pilot program in 2019 concluding in October 2020. While The City provided the framework, the pilot was  fully funded and operated by the companies participating in the pilot (permitted operators). For more information on the pilot, please view the pilot reports on the right-hand side of this website.

In January 2021, Council voted to continue private sector shared micromobility services (shared e-Bike and e-Scooter) with the conditions that companies: continue to cover all City administrative costs to regulate and manage the program; and adopt new City requirements to address citizen concerns.The new requirements are based on Calgary's experience during the pilot and best practices from other jurisdictions across North America that have implemented similar micromobility programs.

Benefits of shared scooter programs

Data from other North America cities have demonstrated a wide range of benefits of shared e-scooter programs including:

  • Filling in the gap for the vital first/last kilometer by encouraging people to walk, cycle and take public transit more often.
  • Saving time on short trips.
  • Providing access to various transportation options for all demographics.
  • Improving people's physical health by providing transportation options that encourage citizens to be more physically active.

Tips for staying safe while operating a shared scooter

Rider safety

  • Pedestrians First - Always yield to people walking on sidewalks.
  • Be considerate - Use your bell to alert others when passing on the sidewalk, pathway or in an exclusive bicycle lane.
  • Ride Safely - Shared e-scooters are available to riders aged 18+ helmets are encouraged but not required. Maximum speed limit is 20 km / hr. Only one rider per e-scooter is allowed.
  • Park Responsibly - Park in a secure, upright position in designated areas, such as furniture zones of sidewalks, public bike racks in the new share & go parking zones and other marked parking zones. On sidewalks without furniture zones, give at least 2 meters of clearance for accessibility. 
  • Right and Report - If you see a shared e-scooter toppled over or parked improperly, help out by righting the shared e-scooter or reporting the issue to the permitted operator. Contact info for each company is provided on each shared e-scooter.

Frequently Asked Questions

Rules for riding a shared e-Scooter

Where can I ride?

Shared e-Scooters are permitted to operate on The City’s empty sidewalks, bicycle lanes and pathways. New this year, shared e-Scooters are permitted to ride on roadways with lower speed limits and lower volume of traffic, such as 13 Avenue S.W. At this time, scooter riders can also ride in the temporary adaptive lanes that are set-up around Calgary.

Calgary features a variety of designated cycling spaces in the downtown area, as well as over 900km of paved pathways where you can scoot around safely. To help plan your next ride, download the Calgary Centre City Cycling Map.

 As per Bylaw 26M96​, including but not limited to section 44(1) (3), shared e-Scooters are not allowed to ride on busy roadways such as Macleod Trail, or busy sidewalks. As a rule, please do not interfere with pedestrians or traffic while riding a shared e-Scooter.

Can I ride a shared e-Scooter on the pedestrian path and walk only zone along the Bow River?

No, you cannot ride here. Please remember to stay off the pedestrian path and walk only zone along the Bow River pathway. Use the bike path or follow the signed detours instead.

How old do you have to be to ride a shared e-Scooter?

To ride a shared e-Scooter, you have to be age 18 and older.            

Can a child be a passenger on a shared e-Scooter?

No, a child cannot be a passenger on a shared e-Scooter. Anyone riding a shared e-Scooter with a child as a passenger can receive a $75 fine.

Can you double on a shared e-Scooter?

No, only one rider per shared e-scooter is allowed .You can receive a $75 fine for carrying a passenger on a shared e-Scooter.

Is it against the law to drink and ride a shared e-Scooter?

Operating a shared e-Scooter, while you are impaired by alcohol, drugs or combination of the two, is a punishable offence to the full extent of the Canadian Law. Users are encouraged to review the full terms and conditions of use provided by each permitted e-scooter operator.​​​

What are the fines for inconsiderate riding behaviour?

The City of Calgary will be enforcing the fines to address safety concerns and deter inconsiderate shared e-Scooter rider behavior. 

Fines include:

  • A $400 fine for operating a shared e-Scooter in a reckless manner.
  • A $400 fine for colliding with another user of the sidewalk or street.
  • A $75 fine for carrying a passenger on a shared e-Scooter.

All fines related to shared e-Scooters can be found in The City of Calgary Traffic Bylaw 26M96 or the Bylaws related to Parks and Pathways. Please contact 311 to let us know of any riders not following the rules in Calgary.

Are helmets required?

Helmets are not required but are strongly encouraged.​

Can I use my own personal e-Scooter?

E-Scooters on roadways and sidewalks are regulated under the Alberta Traffic Safety Act. E-Scooters are not allowed on roadways or sidewalks without a provincial exemption. Currently, shared e-Scooters are granted a provincial exemption as the speeds and locations of operation are regulated, and each e-Scooter operator company is required to have insurance to hold a permit, and other requirements.

Personal e-Scooters may be used only on the pathway network. The pathway network is regulated through the City’s Parks and Pathway Bylaw. Users of the pathway network have to follow all pathways regulations including a 20km/hr maximum speed limit.

Parking shared e-Scooters

Where do I park?

You can park a shared e-scooter in the  Share & Go Parking zones (see photos below) that are painted areas on the sidewalk or in select repurposed Car2Go microstalls intended to be used as a go-to place to find a shared e-Scooter or to end your ride.

 If there is no Share & Go Parking zone available, you can park your shared e-Scooter upright in the 'furniture zone': the part of the sidewalk in line with bike racks, trees or trash bins as shown in this video.​​​​​ Always ensure that your shared e-Scooter is not parked in a way that will not block or inhibit other sidewalk users. 

Where are the Share & Go Parking zones located?

In 2020, there was approximately 30 Share & Go Parking zones painted  around the shared e-Scooter operating areas. The Share and Go Parking zones will be updated or changed based on the conditions of the coming operating season. A full list of 2021 Share & Go Parking zones will be provided once shared e-Scooters return to Calgary.

What if a shared e-Scooter is parked improperly and blocking the sidewalk or requires maintenance?

Permitted operators are responsible for parking issues, maintenance and the removal and relocation of their fleet. Please first contact the permitted operator directly or contact 311. 

Are their parking fines for improperly parked shared e-Scooters?

e-Scooter operators for 2021 season will be implementing fines for those users who continued to improperly park their shared e-scooter once they have completed their ride (e.g. in the middle of the sidewalk). Calgarians have the option to report improperly parked e-scooters by first contacting the e-Scooter operator directly or through 311. Please view the section on this website called “Fines for improperly parked e-scooters” to learn the different ways you can report an improperly parked shared e-Scooter in Calgary.

About the shared e-Scooter program

What is the shared e-Scooter program or scooter share?

Scooter share is a service in which shared e-Scooters are made available for individuals to rent on a short-term basis. These shared e-Scooters are provided for a fee and may operate in a docked (stationed) or dockless system. Calgary’s shared e-Scooter program operates on a dockless system, meaning the shared e-Scooters are not required to be returned to a kiosk or docking station.​​

Where do I find a shared e-Scooter to rent?

Shared e-Scooters will be permitted to operate city wide, with each permitted operator designating its own service area. All permitted operators are required to have an app to help customers locate shared e-Scooters and to identify locations where parking is permitted. A good place to find a shared e-Scooter is at a Share & Go Parking Zone which is a painted area intended to be used as a go-to place to find an e-Scooter or to end your ride.​​​​

What is the cost to rent?

The cost of renting is set by each permitted operator. More information about permitted operators can be found on their respective app and/or website.​​​​

How does it work?

Similar to car and bike sharing technology, shared e-Scooters will be GPS-enabled and can be rented using each company's smartphone app. A shared e-Scooter can be parked in an acceptable public space that is not impeding pedestrian traffic. It is then available for the next customer, who will be able to locate it and begin the rental using an application on their phone.​​​​

How many shared e-Scooters are in the program?

In 2021, there will be two permitted operators that will be allowed to each operate a total of up to 750 devices. This year, we are limiting the number of shared e-Scooters to 1500 devices to help reduce parking and sidewalk clutter issues.

Are shared e-bikes coming back?

Lime removed their shared e-bikes from Calgary at the end of 2019. Currently, there are no plans to resume e-Bike operations. However, The City of Calgary remains open to new bike share companies interested in establishing bike share operations in Calgary. If you would like more information on how to operate shared e-bikes in Calgary, please contact ScooterPermit@calgary.ca.

How much does it cost The City of Calgary to run the program?

The shared e-Scooter (micromobility) program operates on a cost recovery model and is fully funded by the e-scooter companies. The City recovers all municipal costs through a per-trip fee model and additional permit fees to build and maintain e-Scooter parking infrastructure.

e-Scooter/e-Bike Application process for 2021

The e-Scooter Competitive Permit Application process for the regulation of shared e-Scooters under The City of Calgary's shared micromobility program is now closed.

Download the e-Scooter application process

The application package consisting of two files can be downloaded from these links:

Addendum and clarifications

If you have difficulty downloading the documents or have any other inquiries related to the Electric Scooter Permit, please contact ScooterPermit@calgary.ca.

Currently, there is no operator for bike share in Calgary. We remain open to companies interested in establishing bike share in Calgary.


Pilot reports


Shared e-Scooter location data

View an anonymized version of the location data and maps on The City's Open Data Portal.


Safety video

Watch this video to learn a few safety tips you should know while scooting on Calgary's sidewalks, pathways and bicycle lanes.


Related information