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Shared electric scooter pilot

Project update - September 16, 2020

The shared e-Scooter pilot is set to end in late October, 2020. Currently, we need your feedback on the pilot to help inform the future of shared e-Scooters in Calgary. We want to hear about your experience with the shared e-Scooters over the last two years – whether or not you have ridden on one.

Please fill out this survey by Oct. 7 to share your thoughts on the pilot. 

Areas of focus for the online survey include opinions on fleet size, where to ride, user behavior, the shared e-Scooter operators and reasons for using or not using a shared e-Scooter to travel.

The survey feedback will be summarized into a What We Heard report that will be posted online in late 2020. The report will be submitted as part of a presentation to the Standing Policy Committee on Transportation & Transit on Dec. 16, 2020 to help inform what the future will look like for shared e-Scooters in Calgary.

 You can complete the survey now, by clicking the “survey” link below.


Fines for improperly parked e-scooters

Earlier this year we installed Share & Go Parking zones to provide users a dedicated space to park the shared e-scooters that will not block or inhibit other sidewalk users. Additionally, users can park scooters in the 'furniture zone': the part of the sidewalk in line with bike racks, trees or trash bins as shown in this video.

Scooter companies will now be implementing fines for those users who continue to improperly park their shared e-scooter once they have completed their ride (e.g. in the middle of the sidewalk). Calgarians can report improperly parked e-scooters by contacting the scooter operator directly or through 311.

Here are some different ways you can report an improperly parked e-scooter. For all methods of reporting it is important that you take a photo of the QR code and improperly parked e-scooter.

Contact the scooter company

  1. Take a photo of the QR code of the scooter and the improperly parked scooter
  2. Contact the company of the scooter you saw improperly parked.
Name of Company Colour of Scooter Website Contact Info
2020: Lime Green/white https://www.li.me 1-888-546-3345
help-calgary@li.me
2020: Bird Black/white https://www.bird.co/about/

parking_calgary@birdcanada.co

1-866-205-2442

2020: ​Roll Monthly permit values: ​Yellow/black YTD: www.rollscooters.com

Download full BP statement: support@rollscooters.com

1-833-954-0027​

311 App

For more information on how to download and use the 311 App, visit 311 Calgary and watch a short video.

  1. Download 311 App from store
  2. Open 311 App
  3. Select ‘New Request’
  4. At the bottom of the page select ‘Report Concern not listed’.
  5. Take a photo of improperly parked scooter.
  6. Location:
    Select location of the improperly parked e-scooter
  7. Description:
    Include as much detail as possible: E-scooter company and/or colors of the scooter, time of day, QR code on the scooter
  8. Nature of inquiry:
    Select “Service Request for Follow-up’
  9. Reporter:
    Enter your contact information or leave anonymous

Submit a 311 request online

  1. Visit calgary.ca/311online
  2. Select "311 online request"
  3. Select ‘Community Traffic – Cycling – Pedestrian inquiries’
  4. Enter the address of the improperly parked scooter.
    Once complete select ‘Next Step’
  5. Enter the Nature of Inquiry as ‘Scooter Parked Improperly’.
    Once complete select ‘Next Step’
  6. Enter the description including as much detail as possible: E-scooter company and/or colors of the scooter, time of day, QR code on the scooter
    1. Describe the location: include block and cross streets, which side of the road
    2. Once complete select ‘Next step’
  7. Enter your personal information
    Once complete select ‘Next Step’
  8. Add a picture of the improperly parked scooter and QR code
    Once complete select ‘Next Step’

Call 311

  1. Call 311
  2. Describe where you see the scooter parked, date and time.
  3. Identify the scooter company or a description of the e-scooter.
  4. Email a photo of the QR code and improperly parked e-scooter, to scootershare@calgary.ca. Include the SR number given to you by the 311 agent in the subject line.

The scooter operators (Lime, Bird and Roll) have been permitted to deploy their full fleet of approved scooters of approximately 2,500 devices until the end of this pilot (end of October).

Public safety guidelines for riding shared scooters

Scooter operator companies (Lime, Bird and Roll) are required to follow the health guidelines outlined by AHS to ensure public safety. This includes increasing the frequency that the scooters are cleaned every day and providing in-app messaging that will outline best safety practices for riding during COVID-19. There has been no known COVID-19 cases connected to riding shared scooters.

Best safety practices for using shared e-scooters

It's important to note that the shared e-scooters are NOT cleaned after every use, when riding a shared scooter, each rider needs to follow the following safety guidelines below:

  • Please wash your hands with soap and water for at least 20 seconds before and after using a shared-e-scooter. Use hand sanitizer when soap and water is not available.
  • Wipe down the shared scooter with a pre-moistened disinfectant wipe before and after use of a shared e-scooter. Please bring your own wipes.
  • Avoid touching your face when using a shared e-scooter.
  • Physical distancing must be maintained when riding. When riding alone or with other people you are still required to maintain at least 2 meters (the length of a bicycle) between yourself and anyone else. Only one rider at a time is permitted (no 'doubling')
  • While riding a scooter, be safe, slow down, and leave space when passing other people; always give each other 2 meters of space.

Scooter operator companies (Lime, Bird and Roll) are required to follow the public health guidelines outlined by Alberta Health Services during COVID-19 to ensure public safety which includes increasing the frequency that the scooters are cleaned everyday and provide in-app messaging that will outline best safety practices for riding during COVID-19.

New changes to the pilot:

In late June, we will begin testing new ways to mitigate public safety concerns while expanding access to safe, reliable and equitable mobility options for all Calgarians. These changes were outlined in the mid-pilot report provided to Council in January, 2020, and the changes are funded by the permit fees paid by the e-scooter companies. The changes seek to address some of the most common public concerns. These changes include:

1. Share & Go Parking Zones

Share & Go Parking Zones which are painted areas intended to be used as a go-to place to find an e-scooter or to end your ride. There are now 20 zones painted on the sidewalk or in select repurposed Car2Go parking stalls.

You can view the list of locations here​ or learn more by watching this video.

Click here to enlarge photo

2. Slow Speed Zones

Slow Speed Zones for e-scooter riders in areas where there is a higher concentration of sidewalk users. Speeds of the shared e-scooters will be automatically reduced to a maximum of 15 km/h, (down from a max. of 20 km/h). These slow speed zones will be located on 4 Street S.W. in Mission, 9 Avenue S.E. in Inglewood, 8 Avenue S.W. in the downtown core and along 10 Street N.W. and Kensington Road in Kensington.

Shared e-scooter riders can avoid slower speed zones on sidewalks by using the many bike lanes, cycle tracks and pathway networks to get to their destination. Please also remember to stay off the pedestrian path and walk only zone along the Bow River pathway. Use the bike path and signed detours instead.

3. Bylaw Fines

Bylaw Fines to address safety concerns and deter inconsiderate shared e-scooter rider behavior.

Fines include:

  • A $400 fine for operating a shared e-scooter in a reckless manner.
  • A $400 fine for colliding with another user of the sidewalk or street.
  • A $75 fine for carrying a passenger on a shared e-scooter.

All fines related to e-scooters can be found in The City of Calgary Traffic Bylaw 26M96 or the Bylaws related to Parks and Pathways

Company Fines - starting in August 2020 companies began implementing $10 fine for improperly parked shared e-scooters.

About the pilot

On July 16, 2018, a Notice of Motion was unanimously approved by Council to implement a two-year Dockless Bike Share Pilot by September 2018 with the direction to incorporate additional shared transportation options, as they become available.

The Shared Mobility Pilot provides more transportation choices that focus on sustainability, health and the environment. Shared e-scooters are a fun and convenient way to travel short distances and promote an active and healthy lifestyle.

In addition to piloting dockless bike share services, The City of Calgary is interested in testing the viability of shared e-scooters through a 16-month pilot program.

For the pilot, The City will allow third-party operators with a set number of shared e-scooters, to access city sidewalks, exclusive bicycle lanes and parks and pathways through a permit to operate within The City of Calgary.

While The City will provide the framework, the pilot will be fully funded and operated by the companies participating in the pilot (permitted operators).

Benefits of shared scooter programs

Data from other North America cities have demonstrated a wide range of benefits of shared e-scooter programs including:

  • Filling in the gap for the vital first/last kilometer by encouraging people to walk, cycle and take public transit more often.
  • Saving time on short trips.
  • Providing access to various transportation options for all demographics.
  • Improving people's physical health by providing transportation options that encourage citizens to be more physically active.

Tips for staying safe while operating a shared scooter

Rider safety

  • Pedestrians First - Always yield to people walking on sidewalks.
  • Be considerate - Use your bell to alert others when passing on the sidewalk, pathway or in an exclusive bicycle lane.
  • Ride Safely - Shared e-scooters are available to riders aged 18+ helmets are encouraged but not required. Maximum speed limit is 20 km / hr. Only one rider per e-scooter is allowed.
  • Park Responsibly - Park in a secure, upright position in designated areas, such as furniture zones of sidewalks, public bike racks in the new share & go parking zones and other marked parking zones. On sidewalks without furniture zones, give at least 2 meters of clearance for accessibility. Coming in June, new Park & Go zones will be designated for shared e-scooter parking.
  • Right and Report - If you see a shared e-scooter toppled over or parked improperly, help out by righting the shared e-scooter or reporting the issue to the permitted operator. Contact info for each company is provided on each shared e-scooter.

Frequently Asked Questions

Phase two of the pilot - 2020

What are the public safety guidelines that scooter riders need to follow during COVID-19?

​​

The shared e-scooter is NOT cleaned after every use, when riding a shared scooter, each rider needs to follow the following safety guidelines outline by Alberta Health Services:

  • Please wash your hands with soap and water for at least 20 seconds before and after using a shared-e-scooter. Use hand sanitizer when soap and water is not available.
  • Wipe down the shared scooter with a pre-moistened disinfectant wipe before and after use of a shared e-scooter. Please bring your own wipes.
  • Avoid touching your face when using a shared e-scooter.
  • Physical distancing must be maintained when riding. When riding alone or with other people you are still required to maintain at least 2 meters (the length of a bicycle) between yourself and anyone else. Only one rider at a time is permitted (no 'doubling').
  • While riding a scooter, be safe, slow down, and leave space when passing other people; always give each other 2 meters of space.
  • Before you ride an e-scooter, make sure you familiarize yourself with how to scoot safely. You can watch this Shared Electric Scooters Dos and Don'ts video to learn a few safety tips everyone should know.

​​

Where are the slow speed zones?

Slow speed zones are found in areas with narrower sidewalks and a high concentration of sidewalk users. They are a way to help make these areas more comfortable for everyone by reducing the maximum speed an e-scooter can go. Slow speed zones are located on 4 Street S.W. in Mission, 9 Avenue S.E. in Inglewood, along 8 Avenue S.W. in the downtown core and along 10 Street N.W. and Kensington Road in Kensington. E-scooter riders may wish to avoid these more congested areas by parking scooters outside these zones and/or taking an alternative route to their destination.

Where do I find a shared e-scooter to rent?

Shared e-scooters will be permitted to operate city wide, with each permitted operator designating its own service area. All permitted operators are required to have an app to help customers locate scooters and to identify locations where parking is permitted. A good place to find a scooter is at a new Share & Go Parking Zone which is a painted area intended to be used as a go-to place to find an e-scooter or to end your ride.​​​​

Where do I park?

Starting in 2020, you can park a shared e-scooter in the new Share & Go Parking Zones that are painted areas on the sidewalk or in select repurposed Car2Go microstalls. If there is no Share & Go Parking zone available, you can park your e-scooter upright in the 'furniture zone': the part of the sidewalk in line with bike racks, trees or trash bins as shown in this video.​​​​​ Always ensure that your e-scooter is not parked in a way that will not block or inhibit other sidewalk users. 

What if a shared e-scooter is parked improperly or requires maintenance?

Permitted operators are responsible for parking issues, maintenance and the removal and relocation of their fleet. Please contact the permitted operator directly. You can contact the operators at:

Permitted operator Phone

Bird​​ (black/white scooter)

1-866-205-2442

Lime (green/white scooter)

1-888-546-9345

Roll (yellow/black scooter))

1-833-954-0027

Where can I ride?

Shared e-scooters are permitted to operate on The City’s sidewalks, exclusive bicycle lanes, or pathways. As per Bylaw 26M96​, including but not limited to section 44(1) (3). In the absence of a sidewalk, exclusive bicycle lane or pathway, the customer must dismount and walk the e-scooter. Shared e-scooters are not allowed to be operated on the roadway.

How many shared e-scooters are in the pilot?

As of June 22, 2020 the scooter operators have been allowed to fully deploy their individually approved fleets. Each permitted operator will be allowed a maximum of 1,000 scooters during the second phase of the pilot. Calgary currently has 2,500 devices permitted to operate in 2020. ​​​

How much does it cost the City of Calgary to run the pilot?

The shared mobility pilot operates on a cost recovery model and is fully funded by the premit fees paid by the e-scooter companies. Costs incurred by The City during the pilot, are recovered by permit fees.​​​

General FAQ About Scooter Share

What is scooter share?

Scooter share is a service in which scooters are made available for individuals to rent on a short-term basis. These shared e-scooters are provided for a fee and may operate in a docked (stationed) or dockless system. Calgary’s pilot will operate on a dockless system, meaning the shared e-scooters will not be required to be returned to a kiosk or docking station.​​

What is the cost to rent?

The cost of renting is set by each permitted operator. More information about permitted operators can be found on their respective app and/or website.​​​​

How does it work?

Similar to car and bike sharing technology, shared e-scooters will be GPS-enabled and can be rented using each company's smartphone app. A shared e-scooter can be parked in an acceptable public space that is not impeding pedestrian traffic. It is then available for the next customer, who will be able to locate it and begin the rental using an application on their phone.​​​​

Are helmets required?

Helmets are not required but are strongly encouraged.​​

Can I use my own electric scooter?

Electric scooters are classified under the Alberta Traffic Safety Act as prohibited miniature vehicles and may not operate on the road right of way, including city sidewalkwalks, bike lanes and cycle tracks. Personal electric scooters may be used on the pathway network. The provincial exemption to operate an electric scooter only applies to the electric scooters owned by Permit Holders operating in the Shared Electric Scooter Pilot.​​

Is there anything else I should know about operating a shared e-scooter?

Operating a shared electric scooter, while you are impaired to any degree by alcohol, drugs or combination of the two, is a punishable offence to the full extent of the Canadian Law. Users are encouraged to review the full terms and conditions of use provided by each permitted operator.​​​

Mid-pilot report

Download the Mid-Pilot Report online

Shared e-scooter location data

View an anonymized version of the location data and maps on The City's Open Data Portal.

Operators


Safety video

Watch this video to learn a few safety tips you should know while scooting on Calgary's sidewalks, pathways and bicycle lanes.


e-Bike Application process

Lime removed their shared e-bikes from Calgary at the end of 2019. There are no plans to resume Lime Bike operations in 2020.

We remain open to new bike share companies interested in establishing bike share operations. Application forms can be downloaded and submitted to bikeshare@calgary.ca.

e-Scooter Application process

The application to operate in Calgary for the pilot is now closed.

All scooter operators have to follow the framework to operate in Calgary.


Related information