Shared e-Scooter (micromobility) program
Project update - February 2021
The two-year shared e-Bike and e-Scooter (micromobility) pilot concluded in 2020. During the pilot (2018 to 2020), there have been three permitted private sector operators (Lime, Bird, and Roll) and 1.9 million shared mobility trips.
In January 2021, Council voted to continue private sector shared micromobility services (shared e-Bike and e-Scooter) with the conditions that companies: continue to cover all City administrative costs to regulate and manage the program; and adopt new City requirements to address citizen concerns.
The new requirements are based on Calgary’s experience during the pilot and best practices from other jurisdictions across North America that have implemented similar micromobility programs. As a result, the shared e-scooters will be coming back to Calgary in spring 2021 with some new changes to the program.
New changes coming to the program in spring 2021:
- Each device will have a highly visible unique identification number to allow The City and citizens to help with reporting poor e-Scooter behaviours.
- Limiting the number of e-Scooters to help reduce parking and sidewalk clutter issues.
- Allowing shared e-Scooters on roadways without lane markings. Riders are allowed to ride on sidewalks as long as they don’t interfere with pedestrians. As a general rule, please do not interfere with pedestrians or traffic while riding a shared e-Scooter.
The City will start a competitive application process to permit two shared e-Scooter companies for spring/summer 2021.
Changes implemented in 2020
In late June 2020, we began testing new ways to mitigate public safety concerns while expanding access to safe, reliable and equitable mobility options for all Calgarians. These changes were outlined in the mid-pilot report provided to Council in January 2020, and the changes are funded by the permit fees paid by the e-scooter companies. The changes seek to address some of the most common public concerns. These changes include:
1. Share & Go Parking Zones
Share & Go Parking Zones are painted areas intended to be used as a go-to place to find an e-scooter or to end your ride. There are now 20 zones painted on the sidewalk or in select repurposed Car2Go parking stalls.
Additionally, users can park scooters in the 'furniture zone': the part of the sidewalk in line with bike racks, trees or trash bins as shown in this video.
Click here to enlarge photo
2. Fines for improperly parked e-scooters
In August 2020, e-Scooter companies implemented fines for those users who continued to improperly park their shared e-scooter once they have completed their ride (e.g. in the middle of the sidewalk). Calgarians had the option to report improperly parked e-scooters by contacting the scooter operator directly or through 311.
Bylaw Fines address safety concerns and deter inconsiderate shared e-scooter rider behavior.
- A $400 fine for operating a shared e-scooter in a reckless manner.
- A $400 fine for colliding with another user of the sidewalk or street.
- A $75 fine for carrying a passenger on a shared e-scooter.
Company Fines - In August 2020 companies began implementing a $10 fine for improperly parked shared e-scooters.
Throughout the 2020 e-Scooter riding season, all e-scooter operators were required to follow public health guidelines outlined by Alberta Health Services to ensure public safety.
Here are some different ways you can report an improperly parked e-scooter. For all methods of reporting it is important that you take a photo of the QR code and improperly parked e-scooter.
- Take a photo of the QR code of the scooter and the improperly parked scooter
- Contact the company of the scooter you saw improperly parked.
|Name of Company||Colour of Scooter||Website Contact||Info|
|2020: Roll||Monthly permit values: Yellow/black||YTD: www.rollscooters.com||
Download full BP statement: email@example.com
For more information on how to download and use the 311 App, visit 311 Calgary and watch a short video.
- Download 311 App from store
- Open 311 App
- Select ‘New Request’
- At the bottom of the page select ‘Report Concern not listed’.
- Take a photo of improperly parked scooter.
Select location of the improperly parked e-scooter
Include as much detail as possible: E-scooter company and/or colors of the scooter, time of day, QR code on the scooter
- Nature of inquiry:
Select “Service Request for Follow-up’
Enter your contact information or leave anonymous
- Visit calgary.ca/311online
- Select "311 online request"
- Select ‘Community Traffic – Cycling – Pedestrian inquiries’
- Enter the address of the improperly parked scooter.
Once complete select ‘Next Step’
- Enter the Nature of Inquiry as ‘Scooter Parked Improperly’.
Once complete select ‘Next Step’
- Enter the description including as much detail as possible: E-scooter company and/or colors of the scooter, time of day, QR code on the scooter
- Describe the location: include block and cross streets, which side of the road
- Once complete select ‘Next step’
- Enter your personal information
Once complete select ‘Next Step’
- Add a picture of the improperly parked scooter and QR code
Once complete select ‘Next Step’
- Call 311
- Describe where you see the scooter parked, date and time.
- Identify the scooter company or a description of the e-scooter.
- Email a photo of the QR code and improperly parked e-scooter, to firstname.lastname@example.org. Include the SR number given to you by the 311 agent in the subject line.
3. Slow Speed Zones
Slow Speed Zones for e-scooter riders in areas where there is a higher concentration of sidewalk users. Speeds of the shared e-scooters was automatically reduced to a maximum of 15 km/h, (down from a max. of 20 km/h). These slow speed zones are located on 4 Street S.W. in Mission, 9 Avenue S.E. in Inglewood, 8 Avenue S.W. in the downtown core and along 10 Street N.W. and Kensington Road in Kensington.
Shared e-scooter riders can avoid slower speed zones on sidewalks by using the many bike lanes, cycle tracks and pathway networks to get to their destination. Please also remember to stay off the pedestrian path and walk only zone along the Bow River pathway. Use the bike path and signed detours instead.
About the pilot
On July 16, 2018, a Notice of Motion was unanimously approved by Council to implement a two-year Dockless Bike Share Pilot by September 2018 with the direction to incorporate additional shared transportation options, as they become available.
The Shared Mobility Pilot provides more transportation choices that focus on sustainability, health and the environment. Shared e-scooters are a fun and convenient way to travel short distances and promote an active and healthy lifestyle.
In addition to piloting dockless bike share services, The City of Calgary is interested in testing the viability of shared e-scooters through a 16-month pilot program.
For the pilot, The City will allow third-party operators with a set number of shared e-scooters, to access city sidewalks, exclusive bicycle lanes and parks and pathways through a permit to operate within The City of Calgary.
While The City will provide the framework, the pilot will be fully funded and operated by the companies participating in the pilot (permitted operators).
Benefits of shared scooter programs
Data from other North America cities have demonstrated a wide range of benefits of shared e-scooter programs including:
- Filling in the gap for the vital first/last kilometer by encouraging people to walk, cycle and take public transit more often.
- Saving time on short trips.
- Providing access to various transportation options for all demographics.
- Improving people's physical health by providing transportation options that encourage citizens to be more physically active.
Tips for staying safe while operating a shared scooter
- Pedestrians First - Always yield to people walking on sidewalks.
- Be considerate - Use your bell to alert others when passing on the sidewalk, pathway or in an exclusive bicycle lane.
- Ride Safely - Shared e-scooters are available to riders aged 18+ helmets are encouraged but not required. Maximum speed limit is 20 km / hr. Only one rider per e-scooter is allowed.
- Park Responsibly - Park in a secure, upright position in designated areas, such as furniture zones of sidewalks, public bike racks in the new share & go parking zones and other marked parking zones. On sidewalks without furniture zones, give at least 2 meters of clearance for accessibility. Coming in June, new Park & Go zones will be designated for shared e-scooter parking.
- Right and Report - If you see a shared e-scooter toppled over or parked improperly, help out by righting the shared e-scooter or reporting the issue to the permitted operator. Contact info for each company is provided on each shared e-scooter.
Frequently Asked Questions
Phase two of the pilot - 2020
The shared e-scooter is NOT cleaned after every use, when riding a shared scooter, each rider needs to follow the following safety guidelines outline by Alberta Health Services:
- Please wash your hands with soap and water for at least 20 seconds before and after using a shared-e-scooter. Use hand sanitizer when soap and water is not available.
- Wipe down the shared scooter with a pre-moistened disinfectant wipe before and after use of a shared e-scooter. Please bring your own wipes.
- Avoid touching your face when using a shared e-scooter.
- Physical distancing must be maintained when riding. When riding alone or with other people you are still required to maintain at least 2 meters (the length of a bicycle) between yourself and anyone else. Only one rider at a time is permitted (no 'doubling').
- While riding a scooter, be safe, slow down, and leave space when passing other people; always give each other 2 meters of space.
- Before you ride an e-scooter, make sure you familiarize yourself with how to scoot safely. You can watch this Shared Electric Scooters Dos and Don'ts video to learn a few safety tips everyone should know.
Slow speed zones are found in areas with narrower sidewalks and a high concentration of sidewalk users. They are a way to help make these areas more comfortable for everyone by reducing the maximum speed an e-scooter can go. Slow speed zones are located on 4 Street S.W. in Mission, 9 Avenue S.E. in Inglewood, along 8 Avenue S.W. in the downtown core and along 10 Street N.W. and Kensington Road in Kensington. E-scooter riders may wish to avoid these more congested areas by parking scooters outside these zones and/or taking an alternative route to their destination.
Shared e-scooters will be permitted to operate city wide, with each permitted operator designating its own service area. All permitted operators are required to have an app to help customers locate scooters and to identify locations where parking is permitted. A good place to find a scooter is at a new Share & Go Parking Zone which is a painted area intended to be used as a go-to place to find an e-scooter or to end your ride.
Starting in 2020, you can park a shared e-scooter in the new Share & Go Parking Zones that are painted areas on the sidewalk or in select repurposed Car2Go microstalls. If there is no Share & Go Parking zone available, you can park your e-scooter upright in the 'furniture zone': the part of the sidewalk in line with bike racks, trees or trash bins as shown in this video. Always ensure that your e-scooter is not parked in a way that will not block or inhibit other sidewalk users.
Permitted operators are responsible for parking issues, maintenance and the removal and relocation of their fleet. Please contact the permitted operator directly. You can contact the operators at:
Bird (black/white scooter)
Lime (green/white scooter)
Roll (yellow/black scooter))
Shared e-scooters are permitted to operate on The City’s sidewalks, exclusive bicycle lanes, or pathways. As per Bylaw 26M96, including but not limited to section 44(1) (3). In the absence of a sidewalk, exclusive bicycle lane or pathway, the customer must dismount and walk the e-scooter. Shared e-scooters are not allowed to be operated on the roadway.
As of June 22, 2020 the scooter operators have been allowed to fully deploy their individually approved fleets. Each permitted operator will be allowed a maximum of 1,000 scooters during the second phase of the pilot. Calgary currently has 2,500 devices permitted to operate in 2020.
The shared mobility pilot operates on a cost recovery model and is fully funded by the premit fees paid by the e-scooter companies. Costs incurred by The City during the pilot, are recovered by permit fees.
General FAQ About Scooter Share
Scooter share is a service in which scooters are made available for individuals to rent on a short-term basis. These shared e-scooters are provided for a fee and may operate in a docked (stationed) or dockless system. Calgary’s pilot will operate on a dockless system, meaning the shared e-scooters will not be required to be returned to a kiosk or docking station.
The cost of renting is set by each permitted operator. More information about permitted operators can be found on their respective app and/or website.
Similar to car and bike sharing technology, shared e-scooters will be GPS-enabled and can be rented using each company's smartphone app. A shared e-scooter can be parked in an acceptable public space that is not impeding pedestrian traffic. It is then available for the next customer, who will be able to locate it and begin the rental using an application on their phone.
Helmets are not required but are strongly encouraged.
Electric scooters are classified under the Alberta Traffic Safety Act as prohibited miniature vehicles and may not operate on the road right of way, including city sidewalkwalks, bike lanes and cycle tracks. Personal electric scooters may be used on the pathway network. The provincial exemption to operate an electric scooter only applies to the electric scooters owned by Permit Holders operating in the Shared Electric Scooter Pilot.
Operating a shared electric scooter, while you are impaired to any degree by alcohol, drugs or combination of the two, is a punishable offence to the full extent of the Canadian Law. Users are encouraged to review the full terms and conditions of use provided by each permitted operator.
e-Scooter/e-Bike Application process for 2021
The application process for the e-Scooter program will be posted online soon.
Currently, there is no operator for bike share in Calgary. We remain open to companies interested in establishing bike share in Calgary.
If interested, please contact
Shared e-Scooter location data
View an anonymized version of the location data and maps on The City's Open Data Portal.
Watch this video to learn a few safety tips you should know while scooting on Calgary's sidewalks, pathways and bicycle lanes.