Cross connections for testers
As a certified cross-connection tester, you have an important role in ensuring compliance with Calgary’s Water Utility Bylaw.
Whether it’s installing, replacing or repairing cross-connection devices, performing annual tests or submitting the reports, your efforts help protect Calgary’s drinking water system.
Testers now have a new online Service Request to access the City’s Cross Connection Control Team. Click here to submit your request online.
Submitting test reports
We’re excited to be moving cross-connection reporting to an online platform in 2021.
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Fill out the test form and e-mail it to: email@example.com.
You can mail also mail the form to the following address:
Starting October 1, 2021, test submissions can now be submitted through our new online platform.
*All testers will be required to submit via the new online platform; email or mailed submissions of test reports will be not be accepted after April 1, 2022.
In addition to real-time submission of test reports to The City’s database, certified third-party testers will also have the ability to manage their account (registration and certification status), access previously submitted test reports, download accepted reports on behalf of customers, as well as complete equipment calibration.
Testing companies are encouraged to sign up now!
Link to the webapp location if you already are enrolled: https://calgaryab.c3swift.com
Link to SwiftComply instructions click here: (https://swiftcomplysp.zendesk.com/hc/en-us/sections/360010763614-SwiftComply-Backflow)
Tips and Troubleshooting PDF document click here.
As per The City’s Water Utility Bylaw:
- Cross-connection devices must be registered and tested at installation.
- Devices must also be tested at the time the device is cleaned, repaired, or replaced, and at least once per year.
- Devices protecting irrigation systems are only required to be tested when the irrigation system is turned on for the season, if the system isn’t used the device does not need to be tested.
- Failed cross connection devices must be repaired or replaced within 5 business days.
Cross connection control testers are individuals certified by recognized institutions to test cross connection control devices and systems.
In order to test devices in the City of Calgary, you must:
- Have passed a cross connection control course in backflow preventer testing at an accredited college or institution and obtain a certification from a recognized institution.
- Become certified with the American Water Works Associationas a Cross Connection Control Specialist and possess a current American Water Works Association (AWWA) Backflow Tester’s Certificate from Western Canada Section (WCS) AWWA.
- Finally, you must register your certification by applying to The City of Calgary. To apply, complete the Cross Connection Control Tester Application and forward. This must be done annually in order to remain in good standing and for testing to be accepted and processed.
When you apply to register your certification with the City, you will need the following:
- A completed application form
- A copy of your Cross- Connection Control Specialist Certificate
- A current accuracy verification or calibration certificate for the test equipment you will be utilizing to test cross connection control devices
The City does not endorse or promote certified cross-connection testers, or any contractors for that matter. We do however add contact information of approved, certified testers to the Certified tester list.
Testers must renew their registration annually. In order to continue to test in Calgary, you must submit the application form above which demonstrates qualifications, and a current calibration certificate.
If you fail to renew, or if your qualifications have lapsed, you can no longer test in the city of Calgary and any test reports received will be returned to the owner of the property. Typically you will need to take a recertification course if your qualifications lapse.
For the testers that was not been tested within a year must need to go back to a training facility – recognized institution and do the 6 tests.
It is essential that you report any change of company, address or equipment to the Cross- Connection Control Department. To report a change in your information, please call 311.
Listed below are the approved backflow devices:
- Reduced Pressure Principle Backflow Prevention Assembly (RP)
- Double Check Valve Assembly (DCVA)
- Pressure Vacuum Breaker Assembly (PVB)
- Spill Resistant Vacuum Breaker Assembly (SRPVB)
For a current listing of certified backflow preventers, visit the Canadian Standards Association website.
See The City of Calgary Standard Specifications Waterworks Construction for specification drawings on servicing requirements for residential, commercial and industrial developments, water meter details, and cross connection control device details.
You can also find more information about cross connection control in our Commercial/Industrial cross connections brochure.