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Missed collection day pickup

Report a missed pickup

Check your collection day pickup schedule, visit Garbage and Recycling Day Schedule.

Black Cart - Missed Collection

Blue Cart - Missed Collection

Green Cart - Missed Collection

You can also report a missed collection by calling 311.

Common reasons for missed pickup

Notice tags left on carts

As part of our education efforts, we may leave a notice tag behind on your cart to make sure you know the right steps for collection day. Common reasons for missed collection include:

  • Incorrect cart placement or spacing between carts
  • Obstacles around carts
  • Contamination in the bins

Your collector may tag your cart, but not collect the material. The bin is not serviced so that you are aware of the incorrect issue and to fix it for the next pick-up. Our collectors pick up hundreds of carts each day.

Having your carts set out properly with the right material helps us be safe and efficient while staying on schedule.

Example of a notice tag