Caution | State of local emergency renewed until May 24, 2021

Get Coronavirus (COVID-19) updates and information on closures, cancellations and service changes.

Coronavirus (COVID-19) updates View our closures and service changes

Missed collection day pickup

Report a missed pickup

Check your collection day pickup schedule, visit Garbage and Recycling Day Schedule.

Black Cart - Missed Collection

Blue Cart - Missed Collection

Green Cart - Missed Collection

You can also report a missed collection by calling 311.

Common reasons for missed pickup

Notice tags left on carts

As part of our education efforts, we may leave a notice tag behind on your cart to make sure you know the right steps for collection day. Common reasons for missed collection include:

  • Incorrect cart placement, not enough spacing between and around carts
  • Obstacles around carts (e.g. cars, fences, poles etc.)
  • The wrong items (contamination) in the bins 

Your collector may tag your cart, but not collect the material. The bin is not serviced so that you are aware of the incorrect issue and to fix it for the next pick-up. 

Your home is one of thousands that is serviced each week. Having your carts set out properly with the right material helps keep your collector safe and stay on schedule for you and your neighbors.

Example of a notice tag