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On Demand Transportation Services for People With Disabilities

Taxi Companies must be prequalified in order to be allowed to provide accessible transportations services for people with disabilities.

How to become prequalified

Taxi companies interested in becoming prequalified must respond to The City’s Services 18-051 Supplier Qualification for the provision of on-demand transportation services (taxi services) for people with disabilities for The City of Calgary (“The City”) under Calgary Transit Access Extra (ACE) program and must have:

  1. Current valid taxi brokerage license issued by The City of Calgary Livery Transport Services
  2. A mixed fleet including accessible vehicles where no less than 1 accessible is available 24/7.
  3. A dispatch service and customer service or complaints contact.
  4. Willingness to put in place the proper integration with the existing Calgary Transit Access Extra (ACE) computer system at their cost to authorize and track trip transaction electronically. Such integration should be maintained with any future upgrades and/or changes to the current ACE system.

Note: Prequalified taxi companies will be obliged to perform in accordance with the provisions of this RFSQ and in accordance with the provisions of the Livery Transport Services Bylaw 6M2007

Contact information

For additional information about The City’s prequalification process for Transportation Services for People With Disabilities, email accessibletaxiprequalification@calgary.ca.