Masks or facial coverings are required in City-operated facilities, public transit and ride share.

Face covering requirements | Re-opening information

311 Calgary

311 Calgary

City government information and non-emergency services.

311 online request

311 Calgary. Your connection to The City. Anytime. Anywhere.
​Whether you’re a resident, a business owner, or a visitor, your connection to The City is at your fingertips.


View our most popular service requests on the 311 Live Map.

​​​​​​​​​​​​​​​​​​​​​View live map of 311 requests​​​​​​​​


When to contact 311 Calgary


Emergencies - Call 911 - for life threatening emergency assistance (fire, ambulance or police).

City services - Call 311 - for City information and non-emergency and non-law enforcement related services (e.g. bylaw-related issues, potholes, street cleaning, tax account inquiries).

311 Calgary FAQ​ - frequently asked questions

Know your numbers: who to call​

311 Calgary brochure

Other services

Power outage reporting and status -
see ENMAX power outages or call 403‑514‑6100

Parking - call Calgary Parking Authority at 403‑537‑7000 or 1‑888‑544‑4011

Bus / Train - call Calgary Transit at 403‑262‑1000


How to contact 311 Calgary


Use the online form to request information or a service. Do a keyword search or browse services by type. 

​​​​​​​​311 online​​​​​​​​



Call 311 anytime. You can access our telephone service in many languages.​

Outside Calgary: 403-268-CITY (2489)
TTY services: 403-268-4TTY (4889)


listcat: 311
phone: 311
text : Call
type : utility
show icon : True
show text : True

Access language translation for 311

​​ ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Track your request


Track your request status by using the Service Request (SR) number generated after your submission via our website, our mobile app, or by calling 311.

​​​​​​​ Check SR status​​​​​​​​​​

311 Service Request Live Map

​ ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

See 311 service requests from across the City on the 311 Live Map​. Zoom in on requests to see the location, what the request is about and what work we've completed.

Currently, you can view 19 road-related service requests. We'll be adding more services to the map over time based on your feedback​.

How to use 311 Live Maps