311 Calgary. Your connection to The City. Anytime. Anywhere. Whether you’re a resident, a business owner, or a visitor, your connection to The City is at your fingertips.
When to contact 311 Calgary
Emergencies - Call 911 - for life threatening emergency assistance (fire, ambulance or police).
City services - Call 311 - for City information and non-emergency and non-law enforcement related services (e.g. bylaw-related issues, potholes, street cleaning, tax account inquiries).
311 Calgary FAQ - frequently asked questions
How to contact 311 Calgary
Use the online form to request information or a service. Do a keyword search or browse services by type.
Call 311 anytime. You can access our telephone service in many languages.
Outside Calgary: 403-268-CITY (2489)
TTY services: 403-268-4TTY (4889)
Track your request
Track your request status by using the Service Request (SR) number generated after your submission via our mobile app, or by calling 311.