Entering your damaged home after an emergency

If there was structural damage, you might not be able to go in or near your home until a qualified person says it is safe. Even if the damage was small and your home is safe to enter, it can still be unsafe to live in. This can be a difficult and emotional experience. Make sure you work with your insurance provider to measure the damage and collect your valuables.

Once the incident is stable, the Fire Department gives control of the property to the insurance company or the owner. Understand what your policy covers and work with your Insurance Adjustor to:

• Go over concerns about security (e.g. unauthorized entry to your property).
• Prevent further damage (damage that happens after the incident may not be covered by your insurance). Additional damage can occur from:
  • Holes in the structure leaving it open to the elements
  • Water remaining inside
  • Freezing water lines
  • Loss of power
  • Etc.
• Reconnect your utilities (gas, water, electricity) that may have been turned off for safety reasons.
• Make a list of the damages to your home and belongings.

If it will take more time to properly repair your home, consider sharing your temporary address and contact information with:

• Canada Post
• Your employer
• Family and friends
• Schools
• Government assistance (if you receive benefits)

You and your family are going through a difficult experience. It can be difficult to notice signs of stress or understand your emotions. Make sure you ask for help when you need it.

• Talk to loved ones about how you are feeling.
• Seek mental health help and/or spiritual support (if needed).
• Practice healthy habits: get enough rest, eat nutritious food, take time off from work.
• Talk to your family doctor or call 211 for a list of resources.