The Robotic Process Automation (RPA) and Agentic Process Automation (APA) programs are cornerstones of The City's digital transformation strategy, aimed at modernizing internal operations and enhancing public service delivery. By leveraging cutting-edge Robotic Process Automation (RPA) and AI-driven Agentic Process Automation technologies, we are streamlining repetitive, manual, and time-consuming tasks.

To date, over 50 digital workers (bots) have been successfully developed and deployed across 15 City business units, resulting in significant improvements in operational efficiency, accuracy, and turnaround time. These bots are actively contributing to service modernization and helping The City deliver faster, more consistent, and scalable public services.

We aim to be an early adopter of new technologies that help us better serve citizens. We are the first Canadian city that built and owns a new type of wireless network for IIoT (Industrial Internet of Things).

This network, providing near city-wide coverage, has the potential to connect City sensor devices using the “Internet of Things” technology to enhance communications, planning and citizen services.

The City’s municipally-owned LoRaWAN wireless network project won the 2018 Alberta Minister’s Award for Municipal Excellence and the 2019 Smart 50 Award.

We are actively leveraging AI Machine Learning technologies to accelerate AI digital transformation and continuously increase the quality of service delivery. For example, deep learning algorithms were used for accurate crowd counting during Canada Day events or New Year's Eve fireworks.

Our supply management department is testing AI deep learning models to automate the The City’s expense categorization process for more accurate procurement forecasting and efficiency improvement. An AI-based system was developed by Mobility and IT to detect and classify multiple types of pavement distresses and road signs. It can help identify critical road conditions and missing signs contributing to improved road safety and comfort. With the advancement of Large Language Models (LLMs), The City has been actively working to embrace next-generation generative AI technologies such as intelligent conversational chatbots that enable the public to quickly retrieve information about City services, complementing the existing 311 service line for more effective, efficient, and timely responses.

The City’s first Generative AI chatbot is now live and provides quick responses to questions related to the City’s Right-of-Way (ROW) and Utility Line Assignment (ULA) services.

We are collaborating with researchers from The University of Calgary and high school students to design and build a “Made-in-Calgary" service robot for The City Hall.We aim to investigate how robotics and automation technology could be applied to continuously improve public services quality and citizen satisfaction.

The intelligent service robot, called “YYC Robot”, will be capable of interacting with visitors, answering questions and moving around within the City Hall based on the pre-defined route for security patrol.