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Emerging technologies

The City is investing in emerging technologies that not only provide awareness, data, efficiencies, and capacity to our organization but also improve the delivery of City services to Calgarians now and into the future.

  • Automation

    Enabling digital transformation for The City to modernize and improve citizen service delivery by using state-of-the art Robotics Process Automation (RPA) and AI technologies to automate repetitive, manual and mundane processes.

    More than 25 automation digital workers (or bots) have been developed and are used by 10 City Business Units.

  • IIoT (Industrial Internet of Things)

    We aim to be an early adopter of new technologies that help us better serve citizens. We are the first Canadian city that built and owns a new type of wireless network for IIoT (Industrial Internet of Things).

    This network, providing near city-wide coverage, has the potential to connect City sensor devices using the “Internet of Things” technology to enhance communications, planning and citizen services.

    The City’s municipally-owned LoRaWAN wireless network project won the 2018 Alberta Minister’s Award for Municipal Excellence and the 2019 Smart 50 Award.

  • AI Machine Learning

    We are actively leveraging AI Machine Learning technologies to accelerate AI digital transformation and continuously increase the quality of service delivery. For example, deep learning algorithms were used for accurate crowd counting during Canada Day events.

    Our supply management department is testing AI deep learning models to automate the The City’s expense categorization process for more accurate procurement forecasting and efficiency improvement. An AI-based system was developed by Mobility and IT to detect and classify multiple types of pavement distress conditions. To the best of our knowledge, we are the first North American municipality to expand AI-based pavement assessment beyond pothole detection.

  • Robotics

    We are collaborating with researchers from The University of Calgary and high school students to design and build a “Made-in-Calgary" service robot for The City Hall.We aim to investigate how robotics and automation technology could be applied to continuously improve public services quality and citizen satisfaction.

    The intelligent service robot, called “YYC Robot”, will be capable of interacting with visitors, answering questions and moving around within the City Hall based on the pre-defined route for security patrol.