Managing our workforce to ensure service value for Calgarians

Managing our workforce

Managing our workforce to ensure service value for Calgarians

The City has been responsive to Council's direction to carefully balance our budget and employee headcount to ensure citizens continue to receive excellent service value. As of December 31, 2021, the number of people who worked at The City (full-time employees and temporary staff) is fewer than the number of employees we had in 2013.

In recent years, The City has worked hard to support Calgarians through the pandemic and economic downturn by finding savings and modernizing services. As a result, municipal property tax was frozen at zero per cent, and reduced by 1.66% in 2021. Growth in The City's employee headcount dipped in 2020 and 2021, as seen in the chart below.

As Calgary works to recover from the pandemic, Calgarians voiced their desire for additional City services. In November 2021, Council made several key service investments as part of the 2021 Service Plans and Budget Adjustments. These investments, along with pandemic recovery efforts, resulted in a growth in The City's workforce, seen in the chart below for 2022. Despite this increase, City tax-supported operating expenditures remain below population plus inflation growth, an indicator that The City continues to live within its means. 

Calgary's growing population and service delivery

Over the last 10 years, Calgary's population has grown - we've added a population about the size of Red Deer and Lethbridge combined. Calgary's population is anticipated to grow even further over the next four years (2023-2027), about 1.6 per cent, equivalent to adding the entire population of the City of Airdrie by 2027.

Growth in population in any city worldwide means more demand for municipal services. Despite Calgary's population growth and increased demand for services, we have one City employee for every 101 Calgarians in 2022, compared to one for every 90 citizens in 2010.  

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