Managing our workforce to ensure service value for Calgarians

Managing our workforce

Managing our workforce to ensure service value for Calgarians

The City has been responsive to Council's direction to carefully balance our budget and employee headcount to ensure citizens continue to receive excellent service value. As of September 30, 2023, the number of people per capita who work at The City (full-time employees and temporary staff) is fewer than we had ten years ago.

In recent years, The City has worked hard to support Calgarians through the pandemic and economic downturn by finding savings and modernizing services. As a result, over the past five years the total property tax revenue The City required to deliver services has increased by an average of 1.19 per cent. The City tax-supported operating expenditures remain below population plus inflation growth, an indicator that The City continues to live within its means. 

The City’s headcount as of September 30, 2023, has increased compared to previous years, particularly compared to 2020 and 2021. The workforce has returned to the pre-pandemic levels after being reduced due to a change in service levels during the pandemic.  The addition of the Calgary Parking Authority, hiring in Calgary Transit, Recreation and Social Programs, and the Calgary Fire Department also contributed to a higher workforce in 2023. 

Calgary's growing population and service delivery

 Over the last 10 years, Calgary's population has grown - we've added a population about the size of Red Deer and Lethbridge combined. Calgary's population is anticipated to grow even further over the next four years (2023-2027), about 1.8 per cent, equivalent to adding the entire population of the City of Airdrie by 2027.

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