Katie Black

Title: Acting Chief Operating Officer, City Services

Areas of focus: As Acting Chief Operating Officer, Katie creates value for Calgarians through leadership across four City operating departments, which are Planning & Development Services, Infrastructure Services, Operational Services, and Community Services. In this role, Katie supports the Chief Administrative Officer, leads a One-City service delivery approach, and focuses on priority implementation where multi-disciplinary, collaborative, and coordinated solutions are required.

Career history: Katie has dedicated more than 30 years to public service with The City of Calgary. Throughout her career, she has advanced initiatives that strengthen communities and improve quality of life for Calgarians. Her work includes developing The City's first homelessness strategy, contributing to Calgary's poverty reduction efforts, and leading initiatives such as the Investing in Partnerships Policy, Fair Entry Program, Seniors Age-Friendly Strategy, GamePLAN, Transit Safety Strategy, and Safer Together. Before becoming Chief Operating Officer of City Services, Katie served as General Manager of Community Services and held leadership roles focused on community impact, collaboration, and service improvement.

Leadership focus: For Katie, the whole is always greater than the sum of the parts. This belief has guided her leadership throughout her career. She is passionate about bringing people together to achieve shared goals and create meaningful impact for communities. Katie holds a Master of Social Work (Management) and a Master's Certificate in Municipal Leadership. She also serves on the Board of Directors of the Calgary Convention Centre Authority.