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Downtown safety initiatives

Calgary’s downtown is the heart of our city, and Calgary's success relies on our downtown being a place where people want to live, spend time, and where businesses want to set up shop, now and for decades to come.

Safety in Calgary’s downtown has always been a top priority for The City, whether during busy and vibrant times or through a crisis like the COVID-19 pandemic.

The City has initiatives and programs in place to ensure the safety of all citizens living, working, visiting or travelling through our downtown communities.

Calgary Police Service

The Calgary Police Service (CPS) has a number of programs and initiatives in place to support safety and the reduction of social disorder in and around Calgary’s downtown. These programs and initiatives are monitored regularly to ensure they are meeting the needs of Calgarians and are responding to changes in the downtown environment. CPS’ downtown programs and presence are focused on a Crime Reduction Strategy, which utilizes patrol cars, foot patrols, bike patrols, and Community Resources Officers.

CPS has recently transitioned two of their downtown beat teams into bike teams to cover more ground and provide a visible presence throughout the downtown.

Learn more about Calgary Police Service programs and initiatives at Calgary Police Service.

Calgary Transit

Calgary Transit is committed to your safety while you ride, with a focus on creating safe environments in all our locations, including downtown, throughout all hours of the day. In addition to Public Safety and Enforcement officers patrolling the Transit system 24/7, security guards are situated at stations downtown. 

The Calgary Transit TransitWatch program allows Calgarians to report safety concerns through help phones, silent text services and phone lines to keep our public transit safe.  Additionally CCTV monitoring is in place at all CTrain stations. Controlled in the Calgary Transit Operations Centre 24/7, security agents are in direct contact with the Public Safety Enforcement officers and Calgary Police Services.

For more information visit Safety on Transit.

Stephen Avenue Safety Hub

The City of Calgary and Calgary Police Service have opened a single, centralized location on Stephen Avenue where uniformed officers can collaborate on common issues, complete necessary paperwork and store equipment. This innovative working space was generously donated by the Calgary Downtown Association and Slate Management and will operate for one year as a pilot project.

This initiative provides the opportunity to increase the visibility of uniformed Police, Bylaw and Transit officers in the downtown core, enhancing the sense of safety and security for citizens and businesses. Having a centralized location in an area with high calls for service will help to reduce travel time for officers attending calls and allow the partner agencies to connect daily and leverage each other’s expertise.

The Stephen Avenue Safety Hub is not a reporting location and will not be staffed to receive walk-in traffic. Public wishing to access police non-emergency services are asked to call or attend the District 1 Ramsay location, or the non-emergency reporting number 403-266-1234. Property offences can also be reported online at

Creating a vibrant downtown

To create a downtown that is attractive to current and future business, residents and visitors, The City is working on initiatives to enhance the vibrancy, vitality and safety of the downtown area. Activities are being planned to bring people downtown this summer, with the following in the works for the Beltline communities: 

  • Nature Wellness Workshops (July 8 & 10 Central Memorial Park, August 5 & 7 Prince’s Island Park)
  • Art in the Park (August 18 Prince’s Island Park)
  • Community Fire Pit Pilot (May 21 – October 11)
  • CalgaryEATS Farm Stand (Saturdays, May 29 – October 9 Central Memorial Park)
  • Self-guided and guided walking tours (Historic Calgary Week)
  • Music in the Park Concert Series (July 30 Central Memorial Park)
  • Pop up Fitness Parks (July 5 – 16 Eau Claire, August 3 – 13 Thompson Family Park)

Learn more about The City of Calgary Parks and recreation programs at Parks and Recreation.

Downtown Ambassador Project

Downtown Ambassadors are connecting Calgary and visitors to information on services, places and supports in the downtown. Focused on outreach, safety, cleanliness and an inclusive environment the ambassadors provide a welcoming presence for up to 11 hours every day.

Since September 2020 the ambassadors have had over 3,400 interactions, including over 2,200 with individuals experiencing vulnerabilities and with over 480 Calgarians visiting the downtown area. Ambassadors were essentials parts of the inaugural Chinook Blast Round Up, wayfinding and welcoming efforts for Alberta Health Services' downtown immunizations clinic. Learn more about the Downtown Ambassadors and other downtown safety initiatives.

Coordinated Safety & Security Pilot

The Coordinated Safety & Security Pilot is made up of security representatives from downtown organizations and institutions including the Calgary Public Library, Bow Valley College, University of Calgary, Arts Commons, the Glenbow Museum, as well as the Calgary Police Service, City uniform services and social services, such as Alpha House.

Together, this group has worked to improve training for staff, increase data and information coordination, and improve communication overall among these various organizations. 

Community Safety Map

The Community Safety Map has been developed by The City of Calgary’s Corporate Analytics and Innovation group in collaboration with The City's uniform services, including Calgary Community Standards, Calgary Fire, Calgary Parking Authority, Calgary Transit and Corporate Security, along with the Alpha House Society. This working group integrated their social disorder incidents and calls for service in the 9 Block area and can be used to create a predictive model to support the deploying of resources in the 9 Block area. The 9 Block program was an effort to improve vibrancy and safety in the nice blocks that surround City Hall.  The City of Calgary, the University of Calgary, the Calgary Downtown Association, Calgary Municipal Land Corporation and Bow Valley College worked collaboratively to improve safety in this important area of the downtown, support the neighbourhoods’ businesses, and find low-cost, impactful solutions through partnerships.

This ongoing program has the capacity to integrate other key internal and external partner data to meet future requirements.

Learn more about the initiatives to support the 9 Block area at 9 Block Program.

This information has no legal status and cannot be used as an official interpretation of the various bylaws, codes and regulations currently in effect. The City of Calgary accepts no responsibility to persons relying solely on this information. Web pages are updated periodically. ​