Meet your guests in the lobby and check in with our staff. We recommend having your guests meet 15 minutes prior to the scheduled time. Check in with our staff at the customer service desk.

Outdoor shoes must be removed before entering the party room.

Arrive at your designated space on time. Due to the volume of party bookings, we are unable to extend your booking time.​

You are welcome to bring food and drinks. Remember to bring all your birthday essentials, e.g. plates, cups, etc.

• It’s best to keep things simple with snacks or just cake/gift opening rather than a full meal.
• We cannot guarantee refrigeration, we recommend bringing a small cooler.
• We do not provide cooking or heating facilities.
  
• Do not bring cooking appliances such as crock pots, hot plates, etc.

The party area will have tables and chairs available. If you would like to brighten it up with a tablecloth, birthday banners and other decorations, you are welcome to do so.

• We do not permit glass containers, silly string, piñatas or other novelties that disperse.
  
• We do not permit latex balloons, but do allow mylar balloons.

Swimmers 8 years and older are required to swim 10 m on their front without stopping or touching the bottom. It is up to the discretion of the lifeguard who will need to wear a lifejacket, and even those who pass the swim test may be asked to wear a lifejacket partway through the swimming portion if they appear to be having difficulty.

Yes, a responsible person 14 years of age or older must be in the water within arm’s reach of all children who are under 8 years old. There is a maximum 1 responsible person to every 3 children. Children eight years of age and older are permitted to swim on their own. Lifejackets are available for free.

Yes, but the lifeguard can refuse the use of any toys you bring. We suggest small water toys, as they are most likely to be accepted.

Mermaid fins as with other toys, patrons who wish to use a mermaid fin must speak to the lifeguard on duty first. Lifeguards must ensure that the mermaid fin user is a strong swimmer and pass the following safety tests prior to use: swim 25 meters continuously, tread water for two minutes and swim with confidence while wearing the mermaid fin. The lifeguard will consider the how much activity there is in the pool and may test the person on the competence and expertise when using mermaid fins. The lifeguard can at any time refuse the use of any equipment.​

Parties are responsible for collecting all garbage/recycling, sweeping the area, and wiping the tables. Supplies will be provided. Space must be cleaned and vacated by the end of the booked time.