Accessibility Policy & Plan
Fostering an inclusive city for people with disabilities Accessibility Policy & Plan
The City of Calgary is committed to making sure everyone can access and use our spaces, facilities, and services.
Latest update
We gathered input from people in Calgary, with a focus on individuals with disabilities, their families, support workers, advocates, and disability serving organizations and people who use City spaces and services.
- We are reviewing the Accessibility Policy to make sure it reflects the needs of today. Since the policy was first created, expectations, standards and language around accessibility have changed. Legislation and accessibility guidelines across Canda have also set a stronger direction for removing barriers and building Inclusion.
- We are developing a new Accessibility Plan. We'll share progress in 2026, and this work will continue through 2027 with more opportunities for engagement.
What is next
- More information on program milestones
Questions?
Contact: accessibility@calgary.ca
Accessibility at The City of Calgary
The City of Calgary's Accessibility Policy, Plan, and Access Design Standards deliver meaningful impact through inclusive public service and thoughtful planning.
What is the Accessibility Policy?
The Accessibility Policy is The City's commitment to access and inclusion. Is sets expectations and guides how barriers are identified, removed and prevented across City spaces, facilities and services.
What is an Accessibility Plan?
The Accessibility Plan will outline how The City will improve access. It will identify barriers exist, set actions to address them, and track progress so The City can be transparent and accountable.
What does this mean for you?
- Refreshing the Accessibility Policy to keep it relevant and effective.
- Creating and putting The City's first Accessibility Plan into action so we can deliver important change.
- Updating the City's Access Design Standards so spaces and services meet accessibility needs.
What barriers are being addressed?
This work focuses on removing different types of barriers, including:
- Physical barriers
- Communication barriers
- Digital barriers
- Attitudinal barriers
What changes can you expect?
We are using what we heard to identify key barriers and set priorities to advance accessibility work across all services. There will be more opportunities to learn about improvements in The City's spaces, facilities and services, and to help shape this work.
What We Heard
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What We Heard report (Word)
Accessibility Policy & Plan -
What We Heard report (PDF)
Accessibility Policy & Plan -
Verbatim comments (Word)
Accessibility Policy & Plan -
Verbatim comments (PDF)
Accessibility Policy & Plan