Information

Get updates on changes to City services and closures.

View COVID-19 info and support

Shared electric scooter pilot

Project update - June 22, 2020

The one month trial period for operating shared e-scooters under a limited fleet size has been completed. The City worked closely with Alberta Health Services (AHS) and the scooter operators to monitor compliance with public safety guidelines for scooter operators and riders during COVID-19. There has been no COVID-19 cases connected to riding shared scooters.

As of June 22, 2020 the restrictions on scooter fleet size were lifed, and the scooter operators (Lime, Bird and Roll) are now permitted to deploy their full fleet of approved scooters. In 2019, phase one of the pilot permitted a total of 2,000 devices to operate in Calgary. There now will be a total of 2,500 devices allowed to operate in Calgary until the end of phase two for this pilot, ending on October 21, 2020.

It’s important to remember when riding a shared e- scooter, you continue to follow the safety guidelines listed below.

Using e-Scooters

It's important to note that the shared e-scooters are NOT cleaned after every use, when riding a shared scooter, each rider needs to follow the following safety guidelines below:

  • Please wash your hands with soap and water for at least 20 seconds before and after using a shared-e-scooter. Use hand sanitizer when soap and water is not available.
  • Wipe down the shared scooter with a pre-moistened disinfectant wipe before and after use of a shared e-scooter. Please bring your own wipes.
  • Avoid touching your face when using a shared e-scooter.
  • Physical distancing must be maintained when riding. When riding alone or with other people you are still required to maintain at least 2 meters (the length of a bicycle) between yourself and anyone else. Only one rider at a time is permitted (no 'doubling')
  • While riding a scooter, be safe, slow down, and leave space when passing other people; always give each other 2 meters of space.

Scooter operator companies (Lime, Bird and Roll) are required to follow the public health guidelines outlined by Alberta Health Services during COVID-19 to ensure public safety which includes increasing the frequency that the scooters are cleaned everyday and provide in-app messaging that will outline best safety practices for riding during COVID-19.

New changes coming to the pilot soon:

In late June, we will begin testing new ways to mitigate public safety concerns while expanding access to safe, reliable and equitable mobility options for all Calgarians. These changes were outlined in the mid-pilot report provided to Council in January, 2020, and the changes are funded by the permit fees paid by the e-scooter companies. The changes seek to address some of the most common public concerns. These changes include:

1. Share & Go Parking Zones which are painted areas intended to be used as a go-to place to find an e-scooter or to end your ride. Located in various locations in the downtown core and neighbouring communities, these zones are now painted on the sidewalk or in select repurposed Car2Go parking stalls. These zones can accommodate multiple scooters and are painted in areas where there is high e-scooter use to encourage more considerate parking behavior. You can view the list of locations here​ or view them on the scooter companies’ apps. A map of the new parking locations will be coming soon.

Share & Go Parking Zone help ensure your shared e-scooter is not inhibiting other people using the sidewalk. If no Share & Go Parking Zone is available, e-scooters can always be parked upright in the “furniture zone”: the part of the sidewalk in line with bike racks, trees or trash bins as shown in this​ video.

Click here to enlarge photo


2. Slow Speed Zones
 for e-scooter riders in areas where there is a higher concentration of sidewalk users. Speeds of the shared e-scooters will be automatically reduced to a maximum of 15 km/h, (down from a max. of 20 km/h). These slow speed zones will be located on 4 Street S.W. in Mission, 9 Avenue S.E. in Inglewood, 8 Avenue S.W. in the downtown core and along 10 Street N.W. and Kensington Road in Kensington. Riders are asked to park outside these busy pedestrian areas and walk the rest of the way to their destination.

Shared e-scooter riders can avoid slower speed zones on sidewalks by using the many bike lanes, cycle tracks and pathway networks to get to their destination

3. New Fines to address safety concerns and deter inconsiderate shared e-scooter rider behavior.
New fines include:

  • A $400 fine for operating a shared e-scooter in a reckless manner.
  • A $400 fine for colliding with another user of the sidewalk or street.
  • A $75 fine for carrying a passenger on a shared e-scooter. When out enjoying your ride, remember that only one rider per shared e-scooter is permitted - doubling is not allowed.

All fines related to e-scooters can be found in The City of Calgary Traffic Bylaw 26M96​

About the pilot

On July 16, 2018, a Notice of Motion was unanimously approved by Council to implement a two-year Dockless Bike Share Pilot by September 2018 with the direction to incorporate additional shared transportation options, as they become available.

The Shared Mobility Pilot provides more transportation choices that focus on sustainability, health and the environment. Shared e-scooters are a fun and convenient way to travel short distances and promote an active and healthy lifestyle.

In addition to piloting dockless bike share services, The City of Calgary is interested in testing the viability of shared e-scooters through a 16-month pilot program.

For the pilot, The City will allow third-party operators with a set number of shared e-scooters, to access city sidewalks, exclusive bicycle lanes and parks and pathways through a permit to operate within The City of Calgary.

While The City will provide the framework, the pilot will be fully funded and operated by the companies participating in the pilot (permitted operators).

Did you know?

The shared electric scooter pilot ties into The City of Calgary's Action Plan - A city that moves, A prosperous city, A healthy and green city as well as The City of Calgary's Cycling Strategy and helps achieve The City's mobility goals.

Shared e-scooter and bike sharing trips can reduce short-trip car use, which in turn reduces emissions, traffic congestion and parking demands.

Benefits of shared scooter programs

Data from other North America cities have demonstrated a wide range of benefits of shared e-scooter programs including:

  • Filling in the gap for the vital first/last kilometer by encouraging people to walk, cycle and take public transit more often.
  • Saving time on short trips.
  • Providing access to various transportation options for all demographics.
  • Improving people's physical health by providing transportation options that encourage citizens to be more physically active.

Tips for staying safe while operating a shared e-scooter

Rider safety

  • Pedestrians First - Always yield to people walking on sidewalks.
  • Be considerate - Use your bell to alert others when passing on the sidewalk, pathway or in an exclusive bicycle lane.
  • Ride Safely - Shared e-scooters are available to riders aged 18+ helmets are encouraged but not required. Maximum speed limit is 20 km / hr. Only one rider per e-scooter is allowed.
  • Park Responsibly - Park in a secure, upright position in designated areas, such as furniture zones of sidewalks, public bike racks in the new share & go parking zones and other marked parking zones. On sidewalks without furniture zones, give at least 2 meters of clearance for accessibility. Coming in June, new Park & Go zones will be designated for shared e-scooter parking.
  • Right and Report - If you see a shared e-scooter toppled over or parked improperly, help out by righting the shared e-scooter or reporting the issue to the permitted operator. Contact info for each company is provided on each shared e-scooter.

Frequently Asked Questions

Phase two of the pilot - 2020

What are the public safety guidelines that scooter riders need to follow during COVID-19?

​​

The shared e-scooter is NOT cleaned after every use, when riding a shared scooter, each rider needs to follow the following safety guidelines outline by Alberta Health Services:

  • Please wash your hands with soap and water for at least 20 seconds before and after using a shared-e-scooter. Use hand sanitizer when soap and water is not available.
  • Wipe down the shared scooter with a pre-moistened disinfectant wipe before and after use of a shared e-scooter. Please bring your own wipes.
  • Avoid touching your face when using a shared e-scooter.
  • Physical distancing must be maintained when riding. When riding alone or with other people you are still required to maintain at least 2 meters (the length of a bicycle) between yourself and anyone else. Only one rider at a time is permitted (no 'doubling').
  • While riding a scooter, be safe, slow down, and leave space when passing other people; always give each other 2 meters of space.
  • Before you ride an e-scooter, make sure you familiarize yourself with how to scoot safely. You can watch this Shared Electric Scooters Dos and Don'ts video to learn a few safety tips everyone should know.

​​

Where are the slow speed zones?

Slow speed zones are found in areas with narrower sidewalks and a high concentration of sidewalk users. They are a way to help make these areas more comfortable for everyone by reducing the maximum speed an e-scooter can go. Slow speed zones are located on 4 Street S.W. in Mission, 9 Avenue S.E. in Inglewood, along 8 Avenue S.W. in the downtown core and along 10 Street N.W. and Kensington Road in Kensington. E-scooter riders may wish to avoid these more congested areas by parking scooters outside these zones and/or taking an alternative route to their destination.

Where do I find a shared e-scooter to rent?

Shared e-scooters will be permitted to operate city wide, with each permitted operator designating its own service area. All permitted operators are required to have an app to help customers locate scooters and to identify locations where parking is permitted. A good place to find a scooter is at a new Share & Go Parking Zone which is a painted area intended to be used as a go-to place to find an e-scooter or to end your ride.​​​​

Where do I park?

Starting in 2020, you can park a shared e-scooter in the new Share & Go Parking Zones that are painted areas on the sidewalk or in select repurposed Car2Go microstalls. If there is no Share & Go Parking zone available, you can park your e-scooter upright in the 'furniture zone': the part of the sidewalk in line with bike racks, trees or trash bins as shown in this video.​​​​​ Always ensure that your e-scooter is not parked in a way that will not block or inhibit other sidewalk users. 

What if a shared e-scooter is parked improperly or requires maintenance?

Permitted operators are responsible for parking issues, maintenance and the removal and relocation of their fleet. Please contact the permitted operator directly. You can contact the operators at:

Permitted operator Phone

Bird​​ (black/white scooter)

1-866-205-2442

Lime (green/white scooter)

1-888-546-9345

Roll (yellow/black scooter))

1-833-954-0027

Where can I ride?

Shared e-scooters are permitted to operate on The City's sidewalks, exclusive bicycle lanes, or pathways. As per Bylaw 26M96​, including but not limited to section 44(1)(3). In the absence of a sidewalk, exclusive bicycle lane or pathway, the customer must dismount and walk the e-scooter. Shared e-scooters are not allowed to be operated on the roadway.​​​

How many shared e-scooters are in the pilot?

As of June 22, 2020 the scooter operators have been allowed to fully deploy their individually approved fleets. Each permitted operator will be allowed a maximum of 1,000 scooters during the second phase of the pilot. Calgary currently has 2,500 devices permitted to operate in 2020. ​​​

How much does it cost the City of Calgary to run the pilot?

The shared mobility pilot operates on a cost recovery model and is fully funded by the premit fees paid by the e-scooter companies. Costs incurred by The City during the pilot, are recovered by permit fees.​​​

General FAQ About Scooter Share

What is scooter share?

Scooter share is a service in which scooters are made available for individuals to rent on a short-term basis. These shared e-scooters are provided for a fee and may operate in a docked (stationed) or dockless system. Calgary’s pilot will operate on a dockless system, meaning the shared e-scooters will not be required to be returned to a kiosk or docking station.​​

What is the cost to rent?

The cost of renting is set by each permitted operator. More information about permitted operators can be found on their respective app and/or website.​​​​

How does it work?

Similar to car and bike sharing technology, shared e-scooters will be GPS-enabled and can be rented using each company's smartphone app. A shared e-scooter can be parked in an acceptable public space that is not impeding pedestrian traffic. It is then available for the next customer, who will be able to locate it and begin the rental using an application on their phone.​​​​

Are helmets required?

Helmets are not required but are strongly encouraged.​​

Can I use my own electric scooter?

Electric scooters are classified under the Alberta Traffic Safety Act as prohibited miniature vehicles and may not operate on the road right of way, including city sidewalkwalks, bike lanes and cycle tracks. Personal electric scooters may be used on the pathway network. The provincial exemption to operate an electric scooter only applies to the electric scooters owned by Permit Holders operating in the Shared Electric Scooter Pilot.​​

Is there anything else I should know about operating a shared e-scooter?

Operating a shared electric scooter, while you are impaired to any degree by alcohol, drugs or combination of the two, is a punishable offence to the full extent of the Canadian Law. Users are encouraged to review the full terms and conditions of use provided by each permitted operator.​​​

Mid-pilot report

Download the Mid-Pilot Report online

Shared e-scooter location data

View an anonymized version of the location data and maps on The City's Open Data Portal.

Operators


Safety video

It's important that people using shared e-scooters make sure they know how to safely use a shared e-scooter.

Watch this video to learn a few safety tips you should know while scooting on Calgary's sidewalks, pathways and bicycle lanes.


Public engagement

Participants had an opportunity to provide input in person about shared e-scooters at engagement events and online from September 23 to October 6, 2019.

Read the What We Heard Report or view the engagement page.


Application process

The application to operate in Calgary for the pilot is now closed.

All scooter operators have to follow the framework to operate in Calgary.