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Shared e-Scooter (micromobility) program

Project update - May 28, 2021

We are excited to announce that two companies have been awarded a permit to operate their shared e-Scooters in Calgary: Neuron and Bird Canada. While we will provide the program framework, the program will be fully funded and operated by two permitted operators. So, if you were missing riding on a shared e-Scooter expect to see them back on the streets starting on Friday, May 28.

Bird Canada, a wholly Canadian owned and operated company, is returning after operating successfully in the pilot. This year they are bringing a fleet of all new silver Bird e-Scooters (see photo). Bird Canada has also chosen Calgary as their Canadian operational headquarters.

Neuron will be launching here as one of their first cities for North American operations. We are excited to have Neuron who is bringing their latest and safest Canadian-spec e-scooters, which are fitted with the world’s first app-controlled helmet lock, integrating a safety helmet to every e-scooter (see photo).

Neuron shared e-scooter

Bird shared e-scooter

Changes to the program:

You will also notice a few changes to the program to increase public safety that include:

  • A highly visible and unique identification number on each device and decals with raised lettering to make it easier to report improperly parked devices.
  • Limiting the number of e-Scooters to 1500 devices to help reduce parking and sidewalk clutter issues.
  • You will be able to ride a shared e-Scooter on quiet roadways with lower volume of traffic such as 13 Avenue S.W.

Where can you ride this year?

You can ride shared e-Scooters in:

  • Bicycle lanes and pathways (recommended choice)
  • Quiet roads with lower volume of traffic
  • Temporary adaptive lanes
  • Quiet sidewalks

You are not allowed to ride on busy roads like Macleod Trail and please avoid busy sidewalks with lots pedestrians. As a rule, please do not interfere with pedestrians or traffic while riding a shared e-Scooter. 

Riding during COVID-19 – Public safety

While open air transportation options like biking and riding shared e-Scooters are generally preferable and even encouraged during the pandemic, there are public health guidelines for riders that must be followed as outlined by Alberta Health Services (AHS):

  • Shared e-Scooters are NOT cleaned after every use. Please wash your hands with soap and water for at least 20 seconds before and after using a shared-e-scooter. Use hand sanitizer when soap and water is not available.
  • Wipe down the shared scooter with a pre-moistened disinfectant wipe before and after use of a shared e-scooter. Please bring your own wipes.
  • Avoid touching your face when using a shared e-scooter.
  • Physical distancing must be maintained when riding. When riding alone or with other people you are still required to maintain at least 2 metres (the length of a bicycle) between yourself and anyone else. Only one rider at a time is permitted (no ‘doubling’).
  • While riding a scooter, be safe, slow down, and leave space when passing other people; always give each other 2 metres of space.

It’s important to remember getting around Calgary safely is a shared responsibility so before you hop out for your first ride this year, make sure you become familiar with how to scoot safely in Calgary. Review the tips below for staying safe while operating a shared e-scooter.

Click to enlarge image

Fines for inconsiderate rider behaviour

Bylaw Fines address safety concerns and deter inconsiderate shared e-scooter rider behaviour.

Fines include:

  • A $400 fine for operating a shared e-scooter in a reckless manner.
  • A $400 fine for colliding with another user of the sidewalk or street.
  • A $75 fine for carrying a passenger on a shared e-scooter.

All fines related to e-scooters can be found in The City of Calgary Traffic Bylaw 26M96 or the Bylaws related to Parks and Pathways.

Fines for improperly parked e-scooters

Company fines - In August 2020 companies began implementing a $10 fine for improperly parked shared e-scooters.

For the 2021 season, E-scooter permit operators will implement fines for those users who improperly park their shared e-scooter once they have completed their ride (e.g. in the middle of the sidewalk). Every e-scooter has a unique ID that’s clearly marked, and you can report improperly parked e-scooters by contacting the e-scooter operator directly with a photo of the e-scooter's ID and location.

Company name Scooter Colour Website Contact info
Bird Canada Silver

https://www.bird.co/

parking_calgary@birdcanada.co

1-866-205-2442

Neuron Canada Inc. Orange

https://www.rideneuron.com/

calgarysupport@neuron.sg

1-866-995-8770

Slow Speed Zones

Slow speed zones for e-scooter riders are in areas where there is a higher concentration of sidewalk users. The maximum speeds of a shared e-scooter will be automatically reduced to a maximum of 15 km/h, (down from a max. of 20 km/h). These slow speed zones are located on 4 Street S.W. in Mission, 9 Avenue S.E. in Inglewood, 8 Avenue S.W. in the downtown core and along 10 Street N.W. and Kensington Road in Kensington.

Shared e-scooter riders can avoid slower speed zones on sidewalks by using the many bike lanes, cycle tracks and pathway networks to get to their destination. Please also remember to stay off the pedestrian path and walk only zone along the Bow River pathway. Use the bike path and signed detours instead.

About the program

The City of Calgary tested the viability of shared e-scooters through a 16-month pilot program in 2019 concluding in October 2020. While The City provided the framework, the pilot was  fully funded and operated by the companies participating in the pilot (permitted operators). For more information on the pilot, please view the pilot reports on the right-hand side of this website.

In January 2021, Council voted to continue private sector shared micromobility services (shared e-Bike and e-Scooter) with the conditions that companies: continue to cover all City administrative costs to regulate and manage the program; and adopt new City requirements to address citizen concerns.The new requirements are based on Calgary's experience during the pilot and best practices from other jurisdictions across North America that have implemented similar micromobility programs.

Benefits of shared scooter programs

Data from other North America cities have demonstrated a wide range of benefits of shared e-scooter programs including:

  • Filling in the gap for the vital first/last kilometer by encouraging people to walk, cycle and take public transit more often.
  • Saving time on short trips.
  • Providing access to various transportation options for all demographics.
  • Improving people's physical health by providing transportation options that encourage citizens to be more physically active.

Etiquette for operating a shared scooter

  • Pedestrians first - Always yield to people walking on sidewalks.
  • Be considerate - Use your bell to alert others when passing on the sidewalk, pathway or in an exclusive bicycle lane.
  • Ride safely - Shared e-scooters are available to riders aged 18+ helmets are encouraged but not required. Maximum speed limit is 20 km / hr. Only one rider per e-scooter is allowed.
  • Park responsibly - Park in a secure, upright position in designated areas, such as furniture zones of sidewalks, public bike racks in the new share & go parking zones and other marked parking zones. On sidewalks without furniture zones, give at least 2 metres of clearance for accessibility. 
  • Right and report - If you see a shared e-scooter toppled over or parked improperly, you can help out by righting the shared e-scooter or reporting the issue to the permitted operator. Contact info for each company is provided on each shared e-scooter.

Frequently Asked Questions

Riding during COVID-19 - Public Safety

What are the public safety guidelines that e-scooter riders need to follow during COVID-19?

The shared e-scooter is NOT cleaned after every use, when riding a shared e-Scooter, each rider needs to follow the following safety guidelines outline by Alberta Health Services:

  • Please wash your hands with soap and water for at least 20 seconds before and after using a shared-e-scooter. Use hand sanitizer when soap and water is not available.
  • Wipe down the shared scooter with a pre-moistened disinfectant wipe before and after use of a shared e-scooter. Please bring your own wipes.
  • Avoid touching your face when using a shared e-scooter.
  • Physical distancing must be maintained when riding. When riding alone or with other people you are still required to maintain at least 2 metres (the length of a bicycle) between yourself and anyone else. Only one rider at a time is permitted (no ‘doubling’).
  • While riding a shared e- Scooter, be safe, slow down, and leave space when passing other people; always give each other 2 metres of space.

What safety protocols are scooter operators required to follow during COVID-19?

Scooter operator companies (Bird and Neuron) are required to follow the public health guidelines outlined by Alberta Health Services (AHS) during COVID-19 to ensure public safety which includes:

  • Increase the frequency that the shared e-Scooters are cleaned – ensure the devices are sanitized and disinfected at least once per day.
  • Educate customers  through in-app messaging that will outline best safety practices for riding during COVID-19 that include all the AHS public health guidelines, including hand washing before and after use, solo riding to maintaining social distancing.
  • The e-Scooter operators will also have prominent messages in the app reminding riders that the shared e-Scooter is NOT cleaned between customers. As a result, riders are asked to take responsibility for their safety by wiping the shared e-Scooter down with a pre-moistened disinfectant wipe before and after use and to wash their hands or use hand sanitizer before and after use.

Is it safe to ride a shared e-scooter during COVID-19?

The City of Calgary follows the recommendations set out by Alberta Health Services (AHS) stating that shared e-Scooters can be safe if public health guidelines are followed. Shared e-Scooters provide a transportation option that allows people to be outside while safely physically distancing.

Rules for riding a shared e-Scooter

Where can I ride?

Shared e-Scooters are permitted to operate on The City’s bicycle lanes and pathways and quiet sidewalks. New this year, shared e-Scooters are permitted to ride on quiet roads with lower volume of traffic, such as 13 Avenue S.W. At this time, scooter riders can also ride in the temporary adaptive lanes that are set-up around Calgary.

Calgary features a variety of designated cycling spaces in the downtown area, as well as over 900km of paved pathways where you can scoot around safely. To help plan your next ride, download the Calgary Centre City Cycling Map.

 As per Bylaw 26M96​, including but not limited to section 44(1) (3), shared e-Scooters are not allowed to ride on busy roadways such as Macleod Trail, or busy sidewalks. As a rule, please do not interfere with pedestrians or traffic while riding a shared e-Scooter.

Can I ride a shared e-Scooter on the pedestrian path and walk only zone along the Bow River?

No, you cannot ride here. Please remember to stay off the pedestrian path and walk only zone along the Bow River pathway. Use the bike path or follow the signed detours instead.

How old do you have to be to ride a shared e-Scooter?

To ride a shared e-Scooter, you have to be age 18 and older.            

Can a child be a passenger on a shared e-Scooter?

No, a child cannot be a passenger on a shared e-Scooter. Anyone riding a shared e-Scooter with a child as a passenger can receive a $75 fine.

Can you double on a shared e-Scooter?

No, only one rider per shared e-scooter is allowed .You can receive a $75 fine for carrying a passenger on a shared e-Scooter.

Is it against the law to drink and ride a shared e-Scooter?

Operating a shared e-Scooter, while you are impaired by alcohol, drugs or combination of the two, is a punishable offence to the full extent of the Canadian Law. Users are encouraged to review the full terms and conditions of use provided by each permitted e-scooter operator.​​​

What are the fines for inconsiderate riding behaviour?

The City of Calgary will be enforcing the fines to address safety concerns and deter inconsiderate shared e-Scooter rider behavior. 

Fines include:

  • A $400 fine for operating a shared e-Scooter in a reckless manner.
  • A $400 fine for colliding with another user of the sidewalk or street.
  • A $75 fine for carrying a passenger on a shared e-Scooter.

All fines related to shared e-Scooters can be found in The City of Calgary Traffic Bylaw 26M96 or the Bylaws related to Parks and Pathways. Please contact 311 to let us know of any riders not following the rules in Calgary.

Are helmets required?

Helmets are not required but are strongly encouraged.​

Can I use my own personal e-Scooter?

E-Scooters on roadways and sidewalks are regulated under the Alberta Traffic Safety Act. E-Scooters are not allowed on roadways or sidewalks without a provincial exemption. Currently, shared e-Scooters are granted a provincial exemption as the speeds and locations of operation are regulated, and each e-Scooter operator company is required to have insurance to hold a permit, and other requirements.

Personal e-Scooters may be used only on the pathway network. The pathway network is regulated through the City’s Parks and Pathway Bylaw. Users of the pathway network have to follow all pathways regulations including a 20km/hr maximum speed limit.

Parking shared e-Scooters

Where do I park?

You can park a shared e-scooter in the  Share & Go Parking zones (see photos below) that are painted areas on the sidewalk or in select repurposed Car2Go microstalls intended to be used as a go-to place to find a shared e-Scooter or to end your ride.

 If there is no Share & Go Parking zone available, you can park your shared e-Scooter upright in the 'furniture zone': the part of the sidewalk in line with bike racks, trees or trash bins as shown in this video.​​​​​ Always ensure that your shared e-Scooter is not parked in a way that will not block or inhibit other sidewalk users. 

Where are the Share & Go Parking zones located?

In 2020, there was approximately 30 Share & Go Parking zones painted  around the shared e-Scooter operating areas. The Share and Go Parking zones will be updated or changed based on the conditions of the coming operating season.

What if a shared e-Scooter is parked improperly and blocking the sidewalk or requires maintenance?

Permitted operators are responsible for parking issues, maintenance and the removal and relocation of their fleet. Please contact the permitted operator directly. 

Company name Scooter Colour Website Contact info
Bird Canada Silver

https://www.bird.co

parking_calgary@birdcanada.co

1-866-205-2442

Neuron Canada Inc. Orange

https://www.rideneuron.com/

calgarysupport@neuron.sg

1-866-995-8770

Are there parking fines for improperly parked shared e-Scooters?

e-Scooter operators for 2021 season will be implementing fines for those users who continued to improperly park their shared e-scooter once they have completed their ride (e.g. in the middle of the sidewalk). Every e-scooter has a unique ID that's clearly marked, and you can report improperly parked e-scooters by contacting the e-scooter operator directly with the e-scooter's ID and location.

Please view the section on this website called “Fines for improperly parked e-scooters” to learn the different ways you can report an improperly parked shared e-Scooter in Calgary.

About the shared e-Scooter program

What is the shared e-Scooter program or scooter share?

Scooter share is a service in which shared e-Scooters are made available for individuals to rent on a short-term basis. These shared e-Scooters are provided for a fee and may operate in a docked (stationed) or dockless system. Calgary’s shared e-Scooter program operates on a dockless system, meaning the shared e-Scooters are not required to be returned to a kiosk or docking station.​​

Where do I find a shared e-Scooter to rent?

Shared e-Scooters will be permitted to operate city wide, with each permitted operator designating its own service area. All permitted operators are required to have an app to help customers locate shared e-Scooters and to identify locations where parking is permitted. A good place to find a shared e-Scooter is at a Share & Go Parking Zone which is a painted area intended to be used as a go-to place to find an e-Scooter or to end your ride.​​​​

What is the cost to rent?

The cost of renting is set by each permitted operator. More information about permitted operators can be found on their respective app and/or website.​​​​

How does it work?

Similar to car and bike sharing technology, shared e-Scooters will be GPS-enabled and can be rented using each company's smartphone app. A shared e-Scooter can be parked in an acceptable public space that is not impeding pedestrian traffic. It is then available for the next customer, who will be able to locate it and begin the rental using an application on their phone.​​​​

How many shared e-Scooters are in the program?

In 2021, there will be two permitted operators that will be allowed to each operate a total of up to 750 devices. This year, we are limiting the number of shared e-Scooters to 1500 devices to help reduce parking and sidewalk clutter issues.

Are shared e-bikes coming back?

Lime removed their shared e-bikes from Calgary at the end of 2019. Currently, there are no plans to resume e-Bike operations. However, The City of Calgary remains open to new bike share companies interested in establishing bike share operations in Calgary. If you would like more information on how to operate shared e-bikes in Calgary, please contact ScooterPermit@calgary.ca.

How much does it cost The City of Calgary to run the program?

The shared e-Scooter (micromobility) program operates on a cost recovery model and is fully funded by the e-scooter companies. The City recovers all municipal costs through a per-trip fee model and additional permit fees to build and maintain e-Scooter parking infrastructure.

Stay connected

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e-Scooter companies

e-Scooter/e-Bike Application for 2021

The e-Scooter Competitive Permit Application process for the regulation of shared e-Scooters under The City of Calgary's shared micromobility program is now closed.

Download the e-Scooter application and program framework

The application package consisting of two files can be downloaded from these links:

Addendum and clarifications

If you have difficulty downloading the documents or have any other inquiries related to the Electric Scooter Permit, please contact ScooterPermit@calgary.ca.

Currently, there is no operator for bike share in Calgary. We remain open to companies interested in establishing bike share in Calgary.


Pilot reports


Shared e-Scooter location data

View an anonymized version of the location data and maps on The City's Open Data Portal.


Related information

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