Water Rates: Multi-Family Residential
Are you a multi-family customer?
Multi-family customers include:
- Apartment buildings (a single building comprised of five or more dwelling units with shared entrance facilities)
- Multi-family residences with more than five attached units NOT individually metered by The City.
For these residences, there may be one common City water meter that services all of the units in the building or complex, under the responsibility of a condo or property management company.
If you are unclear about which services are your responsibility:
Please review your ENMAX bill or check with ENMAX Customer Care.
You can also check with your condo or management company to see if water utility charges are included in your monthly fees.
Multi-family rates
Multi-Family Residential customers include apartment buildings and multi-family residences with more than five attached units that are not individually metered by The City.
Multi-Family Customer **(Based on multifamily building using 584m3 per month) | ||||||
2025 | 2026 | % change | Impact on monthly bill | 2026 monthly bill | ||
| Water treatment and supply | Usage rate per cubic metre (1 cubic metre = 1000 litres) | $1.4080 | $1.4992 | +6.07% | +$53.39 | $932.68 |
Service charge per 30 days | $57.02 | $57.15 | ||||
| Wastewater collection and treatment | Usage rate per cubic metre* (1 cubic metre = 1000 litres) | $2.6095 | $2.7582 | +5.53% | +$81.41 | $1,553.70 |
Service charge per 30 days | $24.54 | $23.45 | ||||
| Stormwater management | Service charge per 30 days | $16.30 | $17.00 | +4.29% | +$0.70 | $17.00 |
*Not all of the water delivered to your home over 12 months is sent to the wastewater system. The wastewater usage is your water usage multiplied by 0.95 to reflect that over the course of the year you return around 95% of the water used to the wastewater system.
This percentage is used year round and recognizes seasonal fluctuations where you send more water to the wastewater treatment system in the winter months and less during the summer months because of outdoor activities like watering.
Water rates and service charges
Each year we review and adjust rates and service charges to ensure we can continue to deliver the City utility services you value.
In 2026, multi-family customers saw an increase in their overall bill.
- The typical monthly water bill increased 5.72 per cent which works out to $135.50 per month on the average monthly bill of $2,503.38.