Alert | Mandatory outdoor water restrictions in effect - critical water main break affecting city-wide usage

City-wide indoor and outdoor water restrictions are in place. A fire ban is in effect. The boil water advisory has been lifted.

More information

311 Calgary

311 Calgary

City government information and non-emergency services.

311 online request

311 Calgary. Your connection to The City. Anytime. Anywhere.
​Whether you’re a resident, a business owner, or a visitor, your connection to The City is at your fingertips.

View our most popular service requests on the 311 Live Map.

When to contact 311 Calgary

Emergencies - Call 911 - for life threatening emergency assistance (fire, ambulance or police).

City services - Call 311 - for City information and non-emergency and non-law enforcement related services (e.g. bylaw-related issues, potholes, street cleaning, tax account inquiries).

311 Calgary FAQ​ - frequently asked questions

Know your numbers: who to call​

311 Calgary brochure

Other services

Power outage reporting and status -
see ENMAX power outages or call 403‑514‑6100

Parking - call Calgary Parking at 403‑537‑7000 or 1‑888‑544‑4011

Bus / Train - call Calgary Transit at 403‑262‑1000

How to contact 311 Calgary


Use the online form to request information or a service. Do a keyword search or browse services by type. 


listcat: 311
phone: 311
text : Call
type : utility
show icon : True
show text : True


Call 311 anytime. You can access our telephone service in many languages.​

Outside Calgary: 403-268-CITY (2489)
TTY services: 711 and request 311 if calling within Calgary.

*New - if the anticipated wait time is more than one minute, you will get the option for us to call you back. Feature available from 8 a.m. to 4:30 p.m. seven days a week.

Access language translation for 311

311 Service Request Live Map

See 311 service requests from across the City on the 311 Live Map​. Zoom in on requests to see the location, what the request is about and what work we've completed.

Currently, you can view 19 road-related service requests. We'll be adding more services to the map over time based on your feedback​.

How to use 311 Live Maps