Accessible Taxis

On-demand taxi service is an important transportation option for people who require special assistance to accommodate a wheelchair or other mobility device. On-demand service provided by taxi companies is different from Calgary Transit Access, which provides pre-arranged service to qualified customers (including those who use mobility devices).

On October 15, 2018 Council approved amendments to the Livery Transport Bylaw 6M2007 which authorized the establishment and implementation of an Accessible Taxi Incentive Program. The program is effective as of January 1, 2019 as set out in the Accessible Taxi Incentive Program Framework.

Accessible Taxi Incentive Program

City Council has approved a program to provide incentives to holders of Accessible Taxi Plate Licences (ATPL) and accessible taxi drivers. The goals of this program are to:

  • Improve service to customers requesting on-demand wheelchair accessible taxis
  • Reduce costs of purchasing and operating wheelchair accessible vehicles
  • Improve 24/7 on-demand wheelchair accessible service delivery

This program will be funded by collecting a nominal fee of $0.10 per-trip, which will be added to the total fare of all taxis and Transportation Network Company trips taken in Calgary.

Overview of incentives

The following is a summary of incentives that are provided through this program (effective 2022 January 01):

Type of payment Annual Incentives Annual Incentives Per-Trip Driver Incentive

Recipient

Holder of a 

valid and subsisting 

ATPL

Holder of a valid and subsisting TDL with an endorsement to operate an accessible vehicle and affiliated with an ATPL

Holder of a valid and subsisting TDL with an endorsement to operate an accessible vehicle and affiliated with an ATPL (on the WAV Calgary platform)

Amount (frequency)

Up to $3,000
(annually)

Up to $2,000 

(annually)

$10 for each wheelchair accessible trip completed between 4 a.m. and 6 p.m.

 

$20 for each wheelchair accessible trip completed between 6 p.m. and 4 a.m.

Payment Schedule

Following June ATPL renewal

Following driver licence renewal (on birthdate)

Quarterly

Eligibility

Criteria 

Tied to achieving customer service and safety criteria

Tied to achieving customer service and safety criteria

Trips must be completed through the WAV Calgary platform

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