Taxi, limousines, ridesharing
We license and regulate the vehicle-for-hire industry, including taxis, limousines and ridesharing companies. That means making sure drivers have the right security checks, qualifications and insurance, and their vehicles have undergone mechanical inspections, so you can have a safe ride.
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Taking a ridesharing, taxi or limousine service? Learn how you can stay safe.
Response to COVID-19
We are working with the livery industry to prevent the spread of COVID-19 , while maintaining an essential service for Calgarians who need it. Taxi and ridesharing companies are being proactive in reducing risk to customers and drivers by implementing proper physical distancing. We continue to monitor industry practices and will implement additional safety standards if necessary.
If you have a complaint or concern, call 311 and we will investigate immediately.
Taxi & limousine services
Livery Transport Bylaw review
On May 27, 2019, Council approved the accelerated review of the Livery Transport Bylaw, which regulates drivers, vehicles and companies in Calgary's taxi, limousine and rideshare industry. In 2016, the Bylaw was revised to allow rideshare companies to operate legally in Calgary. Now that rideshares have been part of our vehicle-for-hire options for over three years, The City is reviewing the Bylaw to make sure the regulations are still supporting customers and industry participants.
In 2019, Phase One of the Bylaw Review project involved the completion of several deliverables, including a discussion paper, best practices review, guiding principles for the Bylaw Review and stakeholder and public engagement. Phase Two of the Bylaw Review includes preparation of regulatory framework options for Council direction in July 2020, followed by further engagement and delivery of an amended Bylaw to Council, by Q1 2021.
Livery Transport Advisory Committee
As the result of a Council Committee decision on December 6, 2017 the Livery Transport Advisory Committee (LTAC) has been disbanded. As of January 1, 2018 Administration has assumed direct responsibility for livery industry stakeholder consultation, the role formerly fulfilled by LTAC. The 2017 agendas and minutes for LTAC and its subcommittees are still available.
Contact Livery Transport Services
For questions and information related to taxi, limousine, and ridesharing licences, visit our contact page.
If you have feedback related to taxis, limousines or ridesharing, please contact us through 311: