Caution | State of local emergency renewed until May 24, 2021

Get Coronavirus (COVID-19) updates and information on closures, cancellations and service changes.

Coronavirus (COVID-19) updates View our closures and service changes

Fair Entry - Programs and services for low income Calgarians

Our Fair Entry program lets you apply for multiple programs and services with one application. Your eligibility is based on your income.

Not sure if you qualify? Apply to find out.

What subsidy programs are included?

Program How and when you get your pass or service

As soon as you are approved through Fair Entry, your pass can be purchased online or in-person at one of the listed locations.

As soon as you are approved through Fair Entry, your pass can be purchased online or in-person at one of the listed locations.

After you are approved through Fair Entry, you can apply for a Recreation Fee Assistance card at our Village Square location. If you already have a card and it has been renewed, you can call 311 to have your sticker mailed to you. Due to high call volumes please do not call for a refund.

The No Cost Spay/Neuter program has been suspended in order to help stop the spread of COVID-19. All previously scheduled appointments for this program are now canceled, and indefinitely postponed. If you have any questions please contact 311.

​​The Seniors Services Home Maintenance (SSHM) program provides home maintenance support to seniors (65 years and older) living in lower income households. SSHM has a range of service providers that deliver snow removal, grass cutting and light housekeeping services for its clients. Someone from the program will contact you within 30 business days.

Within six weeks you will receive a letter confirming your rebate and outlining how it will applied.

How do I prove my income?

Eligibility is based on your income.

Details about proving your income can be found in the application. The accepted proofs of income are:

  • Assured Income for Severely Handicapped benefits (AISH)
  • Alberta Works: Income subsidy/support
  • Alberta Works: Learners
  • Alberta Works: Alberta Health Benefit
  • Resettlement Assistance Program
  • Independent youth letter (a letter from school principal, guidance counsellor, or Child and Youth Support Program of Alberta Children’s Services)
  • Canada Revenue Agency: Notice of Assessment
    • The combined total income from line 150 for all adult household members is required.
  • Letter from a Registered Social Worker (RSW)

More details about proving your income can be found in the  Fair Entry application form or large print version.

Applying for Fair Entry

​​​​Apply online​​

Apply by mail, fax or drop-off

Complete and sign the Fair Entry application form or large print version and then submit by:

  • Mail: Fair Entry #8113
    P.O. Box 2100 Station M,
    Calgary, AB, T2P 2M5
  • Fax: 403-268-2596
  • Drop-off at one of our in-person locations (see details for applying in-person)

Apply over the phone

Call 311 to get your application

Apply in-person

Download the Fair Entry application form or large print version and apply in-person.

Municipal Building - 800 Macleod Trail S.E.

Located inside the building on the 3rd Floor (use escalators or east elevators)

Day Time

Mon. - Fri.

8 a.m. - 6 p.m.

Sat., Sun., holidays


Village Square - 2623 56 Street N.E.

Please note: Based on Provincial intent announced on Dec. 8, the Fair Entry location at Village Square Leisure Centre has temporarily closed on Dec. 14 for at least four weeks.

If you require assistance, please visit the Municipal Building location (800 Macleod Tr. S.E.), call 311, or email

If you have questions or need more information please email

Fair Entry is an initiative that demonstrates our commitment to the values of Transforming Government by focusing on citizens and ensuring that Calgarians are at the centre of its service delivery. This program facilitates enhanced access to programs and services for all Calgarians regardless of their income.​​​​​​​​​​​​​​​​​​​​