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Adult Care Services - business guide

Adult care services

Learn more about licence requirements

Before you apply


Do you need to register your business?

We encourage all businesses operating in Calgary to register their business with The City of Calgary.

All businesses operating from a location in Calgary are required to obtain location approval for their business, even if a licence is not required. Location approval helps ensure that the space you are operating has been approved for your business and is safe for all occupants.

If your business requires a business licence, registration will occur at the same time as applying for your licence. If you wish to register your business with the City of Calgary, please apply online.

Do you need a business licence?

Businesses that provide care and assistance to adults are licensed and governed by Alberta Health Services and do not require a City of Calgary licence. These include:

MyID business account

If you have a myID business account, you can get a digital copy of your business licence through email.

To learn more and to sign-up, visit myID business account

Don't

  • Addiction Treatment Centres
  • Group Homes
  • Nursing Homes
  • Personal Care Aides
  • Residential Care
  • Rehabilitation Centres
  • Shelters, Assisted Living

To speed up the business licence approvals process, customers with a myID business account can receive a digital copy of their business licence via email. Customers applying for a new business licence or renewing an existing licence can use this service. To learn more about the benefits of a myID business account, please visit myID business account (calgary.ca).

  • If your business does not require a licence, you still require a Business ID and land use approval. Visit businesses not requiring a municipal licence​ for more information.

Land use approval


All businesses in Calgary require land use approval. Each space in a building has its own specified, approved use that cannot be changed without an approval, permit or both. Visit home-based business or commercial-based businesses for more information, or contact our Planning Services Centre to investigate land use approval for your business.

Fees


For business licence fees, see the Business Licence Fee Schedule. The business licence fee schedule is broken down by licence type. If your business requires multiple licence types, the highest category fee will be charged.

These fees do not include the costs related to required permits to meet land use approval, or any third-party approvals or inspections that may be required to obtain your licence.

Apply


Prepare your application

Once you know how and where your business will operate, you’re ready to apply.

For a smooth application, make sure you know the following information:

  • Business Activities
  • Location of Business
  • Fee payment at the time of application*
  • Ownership
  • Name of Business
  • Contact information for the business and owner
  • If you are applying online, a myID account

Tips for a smooth application process

Before you apply

  • Put together a cost and timeline estimate.
  • Confirm the requirements needed to operate from your selected location:
    • Is your type of business allowed to operate from your chosen location (is the Use listed in your Land Use District)
    • What type of Permits do you need as part of your Location Approval? See location approval.
      • Do you need to apply for a development permit or tenancy change as part of your Location Approval?
      • Does the space require any upgrades to comply with Building and Fire Codes?
        • Are you doing construction yourself or hiring a contractor?
        • Do you need to apply for a building permit as part of your Land Use Approval?
      • Do you need approval from the property owner before making changes to the space?
    • Hire the appropriate contractors for the project.
      • Are your contractors licensed
      • Can your contractors pull the right trade permits to work on your business?

After you apply

  • Submit all required documents as soon as you have prepared the permit requirements
    • If your Business needs a Development and Building Permit, submit the Development Permit first and wait for a decision prior to submitting your Building Permit
    • If your Business needs a Building Permit, submit all necessary Building Permit requirements
  • Follow-up on requests for further information
  • Book and complete your Inspections if a Building Permit is required
  • Book and complete your Health and Fire Inspections once the Building Permit is complete

Need help? A business experience representative can help you determine what approvals you will need. Contact The Planning Services Centre.

Apply for your licence and required permits

To apply online, you need a myID account. Create a myID account.

Apply in person

Once you have gathered all required documents, you can apply for your permit in person by visiting the Planning Services Centre.

Additional information


Make changes to your business

Business licences are specific to the owner when the business was applied and are non-transferable from one person or entity to another.

You can make some changes to your business, including:

  • Moving your Business
  • Change your mailing address
  • Changing your Trade Name
  • Updating your Ownership (sole proprietor or partnership to corporation) * conditions apply

See manage your business for more information.


Multiple premises

A business operating from more than one location requires a separate business licence for each premises.

Charitable organization

All charitable organizations must be associated with another licenced business activity. Approval must be granted by the province before applying for a municipal licence.

Businesses not eligible for a charity status:

  • Alcohol beverage sales
  • Tobacco retailer

All fundraising activity is governed by the charitable fundraising act. Charitable organizations that are only fundraising should contact Alberta Municipal Affairs, Housing and Consumer Affairs Division at 1-780-427-8044 or 1-877-427-4088.

All applicants for this licence type should first consult with the province about eligibility for this designation and register their business, prior to applying for a municipal business licence. Contact Service Alberta at 1-780-427-4088 (or toll free in Alberta only at 1-877-427-4088) for more information.


Planning Services Centre

Hours:
Monday - Friday
8 a.m. - 4:15 p.m. (MT)

Live chat:
calgary.ca/livechat

Call:
403-268-5311

In person: 
Planning Services Centre,
3rd floor, Municipal building 
800 Macleod Trail SE

Book an eAppointment for in person services at appointment.calgary.ca