We have many free resources and tools to help you implement the single-use items bylaw.

Business requirements

Contact us

If you have questions regarding the bylaw or the repeal, fill out the online service request below or contact 311.

Supporting documents

Workshop presentation

Request support

The City has the following resources by request.

  • Color printed posters
  • Color printed till toppers
  • Color printed drive-thru decal
  • Guidelines for online food delivery platforms

Get your business ready

  • Develop procedures to safely handle reusable bags, cups and foodware accessories.
  • Update your Point of Sale (POS) systems to charge fees on new paper and reusable bags. Fees are subject to GST.
  • Update your customer receipts to display bag fees as a separate line item (i.e. ‘paper bag’ ‘reusable bag’).
  • Update your software ordering systems to ensure that single-use foodware acessories are not automatically provided and that customers can request the foodware accessories they need.
  • Train your staff to only provide new paper or reusable bags and foodware accessories on request.

Speak with your supplier about bag and foodware accessory options. Use this guide to help select options for your business.

Download the handout

Signage for customers

We encourage you to inform your customers of the changes that will affect them prior to January 16, 2024.

Printable poster – 8.5” by 11”

Handout for staff

Train your staff about the new requirements for single-use items. You can share the applicable information via one-on-one conversations, at a staff meeting, or post information in break rooms.


Download the handout

Safe use of reusable items

Review your business practices and provincial health guidelines to determine your protocols for customer provided reusable bags, totes, cups and containers.

Follow these tips and remember to train staff.

  • Encourage staff to remind customers to regularly clean their bags and totes.
  • Wrap raw meat, poultry, and seafood in individual plastic bags. This will help prevent juices from leaking out and contaminating customer reusable bags/totes and other foods. Separate customer produce from raw meat into different reusable bags.
  • Have the customer keep the lid while staff fill the reusable cup.
  • Ensure the reusable cup is visibly clean and in good condition.
  • Ensure the reusable cup is made from a food-safe material, like glass, metal, ceramic, or durable plastic.
  • Do not allow the reusable cup to touch the drink dispenser.
  • If you feel it would not be safe or sanitary to fill the customer’s cup or bag, you can politely refuse it.