Community safety

Community safety

We all deserve to feel safe and be safe, no matter where we live, work, learn or play.

Our work includes investments, strategies, plans, and partner programs that work together to create a city that we should all feel safe in. 

Coordinated Community Emergency Weather Response


The Calgary Homeless Foundation and The City have partnered with shelter organizations and service providers to coordinate supports for Calgarians experiencing homelessness

Help for unhoused Calgarians is available

  • If you are cold and have nowhere to go these shelters and services can help.
  • For other available resources call/text/chat 211 or visit www.ab.211.ca, 24 hours a day.  
  • If you see someone who needs help you can call the DOAP (Downtown Outreach Addiction Partnership) team at 403-998-7388. If someone is in serious distress or non-responsive, call 911. 
  • Consider donating to shelters and outreach organizations who need support and supplies. 

Through the Community Safety Investment Framework, The City is providing funding to the Calgary Homeless Foundation to lead the Coordinated Community Extreme Weather Response. Together we can:

  • Increase capacity for locations, hours and support for individuals who are unsheltered and seeking appropriate and safe shelter.
  • Support community efforts to reduce barriers to accessing shelters through coordinated transportation.
  • Build capacity through outreach coordination.
  • Provide basic needs essentials through a centralized system.

Community safety activities and updates


Increased Safety

  • Since June, the Downtown Ambassador program provided 10 “Staying Safe Downtown” presentations to over 250 Calgarians from businesses and community organizations to address safety concerns.
  • Calgary Police Service launched a new Community Engagement Response Team in District 4 to bring together uniform services and community agencies to create a coordinated safety strategy through collection of information, targeted enforcement, and engagement with members of public and businesses.
  • Calgary Municipal Land Corporation is installing additional overhead lighting under the 5th Avenue flyover to improve visibility and safety along Dermot Baldwin Way.

Improved Social Support Access & Navigation

  • In December, 330 Calgarians were connected to resources and services through the 211/911/DOAP Call Diversion Pilot Project. Since the programs launch in September 2022, the number of dispatches to the DOAP Team has remained consistent at 350 a month since launch in September 2022.
  • In December, City peace officers responded to 300 encampment calls, down 57% from November. It is believed that due to colder weather, individuals living in encampments chose shelters or housing options.
  • Extreme Weather Response in December:
    • 2,700 visits to 19 warming spaces.
    • Emergency Shelter Shuttle activated for 12 nights and transported 400 people from LRT stations to shelters.

Resilient People & Communities

  • Various activities and events provided Calgarians opportunities to connect:
    • Every Saturday in December, Kensington Business Improvement Area provided free family friendly holiday activities with total attendance of 1,500.
    • From December 1 through 17, the 17th Avenue Business Improvement Area hosted 17 Days of Christmas with free festive events with attendance of 1,500.
    • New Year's Eve event included skating at Olympic Plaza and fireworks from the Calgary Tower. 30,000 attended, up from 1,000 in2022, when the event was impacted by COVID and extreme cold weather.

Past Community Safety Activities and Updates


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