Better Every Day 2022 Q3/Q4
Message from the City Manager
At The City of Calgary, we are continuously looking for efficiencies and improvements, and we understand the importance of transforming our organization to help solve some of our city’s biggest challenges. The way we deliver our services is no exception, recognizing that customer experience is a driver of change. Whether it’s having conversations and listening to the needs of citizens and industry, helping businesses start faster, grow easier, or realigning our internal structure, we aim to serve Calgarians even better. This includes providing the services needed to bring about success and prosperity, supporting a diverse economy that is inclusive of everyone.
As a large organization, we know we will always have work to do, and it is our priority to improve our services and bring even greater value to citizens. To do this we are mindful of new demands on our infrastructure, the changing expectations of Calgarians, and implementing ways we can provide citizens better experiences with us. These insights provide us the path to evolve our organization.
This edition of Better Every Day offers a few stories and examples of how we are focused on the success of Calgarians through a more customer-centric approach to our services. Transforming customer experience isn’t about just one program or initiative – it’s a way of doing business and critical to growing our organizational culture of innovation. Our collaboration with civic partners and local agencies serves to make us more innovative, flexible, and resilient so challenges can be converted into opportunities, and we can continue making life better every day.
David Duckworth, City Manager
Download full report
Categories: Better Every Day issues