Facility Management plan and budget

Facility Management plan and budget

2023-2026

Buildings are necessary to deliver services to citizens. Facility Management (FM) stewards a diverse portfolio of 549 facilities totaling 4.7 million sq.ft and with a current replacement value of $2.7 billion. Through professional facility management services, we create and enable positive experiences for staff to deliver effective and quality services to citizens. FM coordinates the facility and site needs to accommodate people, vehicles and equipment and provides the operations, maintenance and sustainment for these facilities and sites. FM's portfolio increased over 500 per cent as a result of consolidation of facility stewardship and will continue to grow through 2026.

Our customers

  • Council
  • Executive Leadership Team
  • Service Owners and the public who access services within our facilities
  • Private/non-profit organizations (indirectly)
  • Businesses (indirectly)
  • Other levels of government (indirectly)
  • Community associations (indirectly)
  • Civic partners (indirectly)

Our partners

  • City Council, Executive Leadership, and Service Owners
  • Third-party tenants, consultants, contractors, vendors, other orders of government and municipalities
  • Considers opportunities to work with the private sector, non- profit agencies, external organizations and other levels of government for optimal service delivery

Value to Calgarians


  • provides professional expertise and customer service to service owners of complex facilities.
  • enable owners of complex facilities to focus on service delivery to citizens.
  • provide access to safe, accessible, service-oriented facilities to staff, citizens and community groups, with optimized staff productivity.
  • preserve, conserve and protect heritage assets on behalf of the Corporation.

What we deliver


  • City facilities to enable service owners to deliver efficient and quality services to Calgarians.

Budget breakdown


2023-2026 budget ($millions)

  

Service performance


Expected 2026 performance.

Facility Management Age Based Deferred Maintenance

2021 was $733M

Proportion of work orders that are preventative maintenance

2021 was 59

Facility Management assets in poor and critical condition

2021 was 16%

Hybrid workspace for key downtown Administrative Buildings

2021 was 14%

Energy consumption for office and recreation portfolios

2021 was 2.4 gj/sqm

What we've heard

The 2021 Facility Management Customer Engagement survey indicated 89 per cent of customers were satisfied with Facility Management services overall. High ratings were received in safety (89 per cent), expertise (89 per cent) and assurance (88 per cent). Quality (85 per cent) and availability (85 per cent) also received high ratings for satisfaction. Customers identified opportunities for improvement in communications and understanding customers’ needs. The customer survey ranked responsiveness, workplace safety and the delivery of quality professional management services as most important to our customers.  FM will continue to identify and implement opportunities for improved customer experience under the Facility Management Customer Service Framework.

Participate and view results of City research

What we're watching

  • FM continues to monitor and address ongoing and emerging risks and trends that impact facilities and service delivery.  
  • With a portfolio of facilities categorized as critical to fair, FM is prioritizing investments to protect its aging building infrastructure while meeting climate and energy efficiency requirements. 
  • Post COVID has presented FM an opportunity to explore a hybrid workplace, review the increasing reliance on flexible office space and the divestment of its portfolio as the workforce becomes more distributed. 
  • An emerging trend is the increasing number of employees departing the organization. Shifting demographics and workstyles make recruiting and retaining the best possible workforce increasingly complex and challenging. 
  • Supply chain delays, labor shortages and the rise of inflation may impact construction project delivery in terms of costs, timelines and quality. FM is addressing this trend by taking a proactive approach in procurement, sourcing locally and project timing.

Our initiatives


What we plan to do

Enable the delivery of services through operations, maintenance and sustainment of City facilities. We will do this with a focus on the evolving needs of our workplace, an investment in safety and critical building systems, preventative maintenance, and reducing the climate footprint of our building portfolio

How we're going to get there

  • Enable the delivery of all City services to Calgarians by operating, maintaining and sustaining 549 City facilities, which will increase to approximately 1000 with the completion of the Corporate Coordinated Operations & Maintenance (CCOM) implementation.
  • Improve the utilization of existing facilities and reduce the corporate facility footprint, reducing overall climate impact by responding to evolving corporate needs and post-pandemic workplace requirements through the development of a robust corporate accommodation strategy for workstyles and distributed workplaces.
  • Complete Corporate Coordinated Operations and Maintenance (CCOM) mandate by finalizing the transfer of remaining facility service and buildings to Facility Management.
  • Generate long-term corporate gains through a mix of process harmonization, cost and procurement efficiencies, economies of scale, risk management, and investments that optimize value for money to achieve the long-term benefits from the Corporate Coordinated Operations & Maintenance (CCOM) transfers.
  • Reduce Facility Management’s environmental footprint by implementing practices, systems and technologies within facilities in alignment with the Climate Strategy and the Corporate Greenhouse Gas and Energy Plan to meet climate change goals and targets.

More initiatives

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