Water Utility: Customer services and water rates

Water utility accounts and rates

What is a water utility rate?

Water utility rates and service charges are set at the lowest level needed to provide reliable service and maintain infrastructure. This helps ensure you receive:

  • Clean, safe drinking water
  • Safe collection and treatment of wastewater
  • Stormwater management that reduces flooding and protects rivers

These rates also cover the cost of delivering water, wastewater, and stormwater services, including ongoing maintenance and system upgrades to keep services running safely and efficiently.

Popular information

  • Set up a new water utility account

    For information on the rates and service charges on your bill.

    Get started here

  • Need help reading your water bill?

    For information on the rates and service charges on your bill.

    Learn how to read your bill

  • Questions or concerns about your water utility bill?

    Please visit the ENMAX Customer Care Centre or contact 310-2010.

    ENMAX is The City's contracted customer care, billing and meter reading provider.

    Enmax Customer Care

Topics in this section

  • Residential

    Learn more about water rates and charges for attached or detached homes with an individual water meter or attached homes with less than five units with a shared water meter.

  • Business

    Learn more about water accounts, meters, rates, effluent metering and the wastewater surcharge program for business and commercial customers.

  • Bulk water

    For customers who pay to access a City filling station in order to fill a vehicle or other container with potable water.

  • Multi-family

    Learn more about water rates and charges for multi-family residences with more than five units that share a water meter and all apartment buildings.

  • Lake communities

    For community or homeowner associations who use City water to supplement filling and topping up of privately managed lakes.

  • Septage hauling

    For customers who transport wastewater, septage, fats, oils, grease (FOG) or residue by vehicle to a designated site for disposal to the wastewater system.

  • Water meters

    Understand how your water meter tracks your water use during everyday activities. Learn ways to conserve water and spot potential leaks or plumbing issues early.

Water bylaws

Learn about the specific bylaws relating to Water.