Contact Assessment & Tax

Contact Assessment & Tax

If you have questions about your assessment notice, tax bill or account, and are in Calgary, call 311.

The City’s 311 Operations Centre is open 24 hours a day every day of the year. For additional information on 311, including the outside of Calgary number, translation and TTY services, and online requests, visit the 311 home page.

Visit us in-person

We offer walk-in assistance for your assessment and tax accounts, including payments and document requests. Visit us at:

Tax Advisory Services counter
3rd floor, Calgary Municipal Building (City Hall)
800 Macleod Tr. S.E.

Hours: Monday - Friday, 8 a.m. - 4:30 p.m.
Closed on Saturdays, Sundays, and statutory holidays

Self-service options and FAQs

Did you receive a suspicious phone call from The City, and you feel it may be a scam call?

While The City does contact property owners by phone regarding taxes, we will never:

  • Ask for payment by pre-paid credit card, gift cards or bitcoin
  • Threaten to send the police, lay criminal charges or threaten you with arrest/jail for non-payment
  • Request personal information such as Social Insurance Number (SIN), health care number, passport number or birthdate
  • Use aggressive language or tone

If you get a suspicious call claiming you owe money to The City, call 311 to verify its authenticity. 

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