Information | Scheduled system upgrade - May long weekend

Due to a scheduled system upgrade, some applications and documents on may not be available from 5 p.m. Friday, May 17 until 8 a.m. Tuesday, May 21. We apologize for any inconvenience.

myHRconnect - Pay Cheque FAQs

This page provides you with frequently asked questions and answers about your pay, pension, deductions and hours.

Why has my pay amount changed?

Your pay may change for two reasons:

  1. You may have reached your annual maximum amount for Canada Pension Plan (CPP) contributions for the year; or
  2. You may have reached your annual maximum amount for your Employment Insurance (EI) contributions for this year.

How is my pension payment calculated?

The pension contributions you make, as well as The City’s contributions are set out by Alberta Pension Services. Learn more about pension contributions for the Local Authorities Pension Plan (LAPP) and Special Forces Pension Plan (SFPP).

How are my life insurance premiums calculated? Why have my premiums increased?

Optional group life insurance rates are based on your age, gender and smoking status. If you have recently had a birthday, it is possible you have entered into a new age band. Optional group life insurance is additional coverage that may be purchased by eligible employees. All eligible employees have basic group life insurance.

Why am I missing hours on my pay cheque?

Make sure you are looking at the correct dates. The City works on a pay schedule that is 10 days behind, therefore you need to look at the pay begin and pay end dates on your pay cheque to make sure the hours in question are for the pay period on the cheque. If the dates are correct and there is still an issue, contact your Pay Services Representative or Business Unit Timekeeper.

How can I increase or decrease my tax deductions?

To make changes to your tax deductions, print and complete these forms and send them to:

The City of Calgary-Human Resources
P.O. Box 2100
Station M #8107TN
Calgary, AB T2P 2M5

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