Access request process

Access to information is a main part of democracy, and it is your right under the Access to Information Act (ATIA) to request information which is held by The City of Calgary (The City). You have the right to request access to City information, to access your own information, and to request that The City correct your personal information.

How it works

1. Applicant requests information

Access to information requests (access request) can be made for general information and/or personal information you believe to be under the custody or control of The City. If you are seeking general information, a $25.00 initial fee applies. If you are seeking personal information, there is no initial fee. Additional fees may apply if the search for records is deemed extensive or yields a large volume of records.

For more information on access requests, please visit the Access to information requests page.

2. Access and Privacy Section receives your request

The City’s Access and Privacy Section reviews the request to determine if the information requested can be completed with or without a formal Access to Information Act (ATIA) process.

Generally, a formal access request under the ATIA is not required if:

  • the information is available publicly online, such as information in The City’s Open Data Catalogue, or
  • the information is available upon request, such as contacting 311 for service reports available for disclosure.

3.  Access and Privacy sends your request to the relevant business unit(s)

If your access request contains information within records to which the ATIA applies and a formal access request is deemed necessary, Access and Privacy proceeds with the request.

The Access and Privacy section sends a request for records to the relevant City business unit(s) that may have responsive records related to your request. Business unit(s) receive the record search parameters (e.g., key words, date ranges, specific information, etc.) noted in your access request form or otherwise specified by you. In some cases, additional fees may apply if the access request involves an extensive search or yields a large volume of records.

4. Business unit provides records to Access and Privacy

Once the relevant business unit(s) identify responsive records, they are sent to the Access and Privacy Analyst assigned to your access request.

5. Access and Privacy Section processes your request

The Access and Privacy Section processes the records and releases or withholds them in accordance with legislation. Any redactions would be limited and specific to the exceptions outlined in the ATIA.

6. Access and Privacy delivers the records you requested

The Access and Privacy section will provide a final response to you through the method you specified on the access request form or may contact you to discuss the release of the records related to your request.

Contact us

For further information, inquiries, or questions, please email AccessandPrivacy@calgary.ca or call (403) 268-5861, option 2.

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