Protecting your personal information
The Protection of Privacy Act (POPA) requires The City to protect personal information by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure or destruction. We take this responsibility seriously.
We are committed to protecting your personal information and ensuring it is handled responsibly, transparently and only when necessary to deliver City programs or as required by the law.
Our privacy principles
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Collaboration
We work with all City departments to identify privacy and security risks, provide recommendations, and develop solutions to protect personal information.
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Notice
In accordance with POPA, we provide collection notices setting out the purpose for the collection of personal information and who you can contact if you have any questions about the collection.
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Data minimization
We collect only the minimum personal information required to deliver a City service or program. We regularly review the information we hold and delete or destroy it when the business purpose has been met and the information is no longer required.
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De‑identification and anonymization
Before analyzing or sharing data, we follow specific requirements for removing and/or de-identifying personal information, while always considering the circumstances in which data may become publicly available.
What is personal information?
Personal information is recorded information about an identifiable individual. This includes obvious identifiers, such as names, home addresses, personal email addresses, phone numbers or dates of birth, but can include information that, when combined with other details, could reasonably identify someone.
Using and disclosing your information
We use personal information only to the extent necessary to carry out our business purposes in a reasonable and appropriate manner.
Under POPA, The City may use personal information:
- For the purpose for which it was collected or compiled, or for a use that is consistent with that purpose.
- With the individual’s consent, when the person has identified the information and agreed to its use in the prescribed manner.
- For one or more purposes permitted under POPA, such as to assist with a law enforcement investigation.
Contact us
Questions? Contact Access and Privacy at AccessandPrivacy@calgary.ca or
call (403) 268-5861 (option 2).