Under the Access to Information Act (ATIA), any individual has a right of access to any record in the custody or under the control of a public body, including a record containing personal information about that individual, subject to limited and specific exceptions set out in the legislation. This request for information is called an access to information request or access request. 

You can submit an access request for general information or your own personal information.

• A general access request is a request for recorded information in the custody or control of The City that is not about yourself or someone you are authorized to act for.
  Examples of general access requests include requests for environmental reports, information about City projects and initiatives, 311 service requests, bylaw complaints about a municipal address, City Auditor reports or reports to Council that are not on calgary.ca.
• A personal access request is a request for recorded information in the custody or control of The City that is about yourself or a person you are authorized to act for.
  Examples of personal access requests include requests for Human Resources records, including complaints and investigation reports, dog bite files in which you are the victim, or camera footage of an accident you were directly involved in.

When submitting a personal access request, you will be required to provide photo identification or other documentation to confirm you are entitled to the information you are requesting.

Once you have determined the type of information you are requesting, you can submit your request through our online intake portal or by completing our PDF form: 

Please be specific in your request and provide as much detail as possible, including:

• The specific records you want access to.
• The City business units and/or departments that you believe will have responsive records.
• The specific time period for the records you are requesting.