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Water utility rates, accounts and billing

Manage your water utility account and billing as well as find information on Calgary's water rates and water meters.

Questions about your ENMAX bill? For questions about your bill, please contact the ENMAX Customer Care Centre.

Need a new account? For steps on how to set up a new water account, visit water accounts and billing.

For answers to other water utility account questions, view the slides below.

New and improved water utility bill

Your utility bill has been updated to make it easier to see the services you pay for, how charges are calculated and where your money goes.

What you'll see on the new format:

  • What City of Calgary services you pay for
  • Descriptions of what those services provide
  • Is water use an estimate or meter reading

To learn more about the changes, see How to Read Your Water Bill.


Water Utility Rates


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Residential Water Accounts, Residential Water Accounts



Single family homes and duplexes

Learn more about water accounts, rates, meters and how to conserve water.

Residential Water Accounts


Apartments and condos

Learn more about water accounts, rates, meters and how to conserve water.

Multi-family Water Accounts


Business and commercial customers

Learn more about water accounts, meters, rates, effluent metering and the wastewater surcharge program.

Business Water Accounts

Lake Communities

For community or homeowner associations who use City water to supplement filling and topping up of privately managed lakes.

Lake Community Accounts

Bulk Water

For customers who pay to access a City filling station in order to fill a vehicle or other container with potable water.

Bulk Water Accounts

Septage Hauling

For customers who transport wastewater, septage, fats, oils, grease (FOG) or residue by vehicle to a designated site for disposal to the wastewater system.

Septage Hauling Accounts